Microsoft Edge crashing on startup since most recent windows update

Hoping you all can help me with a sticky issue here, as my google-fu is failing me.

The issue:
Since installing the most recent windows updates (May 2017) Certain users at my organization are reporting that Edge is crashing almost immediately after opening. No error messages, the program just disappears. I've replicated the issue (so far) on four separate systems with very different hardware configurations.

I've tried the usual recommended steps to solve the problem with no success. So far I've tried:
On command line -
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
sfc /scannow

I've also tried:
- Deleting the Microsoft Edge folder in %localappdata% and reinstalling edge through powershell
- Deleting the registry entries under "Computer\HKEY_CURRENT_USER\Software\Classes\Local ---Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wek yb3d8bbwe\Children" (obviously after backing up the registry)
- Creating a new user profile on the affected machine(s)

So far, none of these solutions have helped. I'm stumped and my desk is going to have a permanent imprint of my face soon if I don't stop beating my head against it. Any suggestions?

Firstly, I've no quick fix or answer but I think you need to be asking questions...

Four different PC's, all with the same issue which apparently followed the latest cumulative update. That's odd for sure. Is the original W10 installation standard, or was it from some custom company tweaked deployment image ? Does Edge crash if you take the PC off line ?

Perhaps just things to explore, as I say, I've no real answer other than eliminating things and proving things by trial and error. There has to be a common link somewhere between the four setups and how they are deployed.

Mooly said:

Firstly, I've no quick fix or answer but I think you need to be asking questions...

Four different PC's, all with the same issue which apparently followed the latest cumulative update. That's odd for sure. Is the original W10 installation standard, or was it from some custom company tweaked deployment image ? Does Edge crash if you take the PC off line ?

Perhaps just things to explore, as I say, I've no real answer other than eliminating things and proving things by trial and error. There has to be a common link somewhere between the four setups and how they are deployed.

This is a bone standard windows 10 install. We're a small shop, so there's no deployment images. They either shipped with windows 10 preinstalled from Dell, or were upgraded from Windows 7 (which was also preinstalled by Dell)
There doesn't seem to be any common thread between these four machines that would cause the problem. I'll try taking a machine offline and see if edge still crashes like you suggested, though.

This may be completely unrelated to your issue but I had a very similar problem after installing and using the Intel Driver Update Utility a day after I loaded the 16199 insider update. I did a Restore back to pre Intel download and all was good after that.

Fisher Mann said:

This may be completely unrelated to your issue but I had a very similar problem after installing and using the Intel Driver Update Utility a day after I loaded the 16199 insider update. I did a Restore back to pre Intel download and all was good after that.

Interesting. I'll check to see if any of the affected machines are using that utility.

Hello all. Checking back in to see if anyone else has any ideas. I can confirm that the affected machines are not using the Intel Driver Update Utility and that disconnecting the machine from the network does not prevent the issue from occurring.

Following advice from a thread on another web site, I opened the "Problem Reports" app and found several related to edge. The fault module is ntdll.dll. I also noticed during my testing that the address bar in edge "flashes"; it intermittently stops accepting input. The app crashes after a short amount of time whether I attempt to open a web site or not, it crashed while I was clicking through the settings menu looking for anything I might have missed.

Very very odd. If you are not connected to a network and Edge still crashes on all four machines then the only thing I can think of is that the update was in some way corrupted. W10 has the ability to obtain updates from other PC's on a network (if you have that setting enabled).

Four different PC's all with the same issue... have you tried uninstalling the update ?

(this is where system image backups come into there own, if you have one then you can recover back prior to this and try the update afresh)

We have not tried uninstalling the update, but might be worth a shot. I'm pretty sure we have the "Updates from more than one place" setting disabled company wide (it is on my machine, at least.) but I'd have to check to be sure. Another disadvantage of not using system images, unfortunately. I'll convince my boss to use them at some point!

Hmmm... very strange (as I keep saying). You will have to have words with your boss :)