Windows 10: Starting Edge brings up screen warning Solved

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  1.    16 Jul 2015 #1

    Starting Edge brings up screen warning


    When I start edge, (Using the new 10240 release) I get a warning screen that says:
    WARNING: ACDnet Customer - Your PC may have critical security vulnerabilities, Call 8880491-6283 now for IMMEDIATE assistance. There is an OK box on the screen. Clicking on OK takes away the box, but you cannot close the Edge program, no matter what you do.
    From my speaker is a very high pitched pinging sound that repeats constantly.

    I have tried everything that I know to remove it. You cannot close the Edge program, once you open the program! The only way out is to use CTRL-ALT-DEL select task manager and delete the task.
    Does anyone have any ideas what is going on.

    Attached "Screen Grab" file shows the details of what I am getting.
    File is: 2015-07-16 21_59_07-Action center.png

    Click on the picture to open it to full page size.
    Any suggestion would be appreciated,
    George
    Attached Thumbnails Attached Thumbnails 2015-07-16 21_59_07-Action center.png  
      My ComputerSystem Spec

  2.    17 Jul 2015 #2

    That's a fake virus page. I ran into myself once, and it's very difficult to get rid of, since the only way to close edge is to kill it, and when you start it back up, it reopens the same page. I don't know how it manages to prevent closing the page, but it does.

    I had to open settings, and set a new startup page, and even then had to play around until I managed to get it to load without reloading the page...
      My ComputerSystem Spec

  3.    17 Jul 2015 #3

    Starting Edge brings up screen warning


    I have seen this also in the past both on 10 and my reg system 8.1
    I run MalwareBytes and it should get rid of it.
    Shipinomore
      My ComputerSystem Spec

  4.    17 Jul 2015 #4

    I have a full registered copy of MalwareBytes running in 10, but it does not seem to be able to find and isolate this problem.
    I will do some more poking around today and see if I can find a way to isolate and delete what ever is causing this situation.
    Interesting that in 10166 I did a lot of testing with Edge and never had a problem. Now I do a first time run of the "New" edge in 10240 and get this result. It is almost like it was downloaded and installed with this virus attached!
      My ComputerSystem Spec

  5.    17 Jul 2015 #5

    GeorgeRace said: View Post
    I have a full registered copy of MalwareBytes running in 10, but it does not seem to be able to find and isolate this problem.
    I will do some more poking around today and see if I can find a way to isolate and delete what ever is causing this situation.
    Interesting that in 10166 I did a lot of testing with Edge and never had a problem. Now I do a first time run of the "New" edge in 10240 and get this result. It is almost like it was downloaded and installed with this virus attached!
    It's not a virus. It doesn't do anything to your computer. It just gets Edge into a loop that its hard to get out of.

    That's why I called a 'fake virus', because it claims you have a virus, but you don't.
      My ComputerSystem Spec

  6.    17 Jul 2015 #6

    Thanks for the clarification, I am still struggling to find and stop the fake virus!

    So this morning here is what I have done and found.
    My Malwarebytes definition file was out of date. I download the new version and ran a scan. It found, isolated, and removed about a dozen files. None seem related to the problem at hand.
    I then ran Edge again. Same kind of result, but a different message box this time. (See screen_shot_1)
    I did a search of the "C" drive to see where the file was stored. (See screen_shot_2)
    Went to that file location. (screen _shot_3)
    Looked like it was the cache directories location for Edge. Deleted all the cache files listed. (see screen_shot_4)

    Restarted windows 10, still have the problem with Edge in a loop that you cannot get out of.

    Any further suggestions appreciated! I am still wondering if it was downloaded with 10240, as it occurred the first time I opened Edge.

    (The screen shots are in reverse order, screen_shot_4, then 3, then 2, and then 1)
    Attached Thumbnails Attached Thumbnails screeb_shot_4.png   screen_shot_2.png   screen_shot_3.png   screen_shot1.png  
      My ComputerSystem Spec

  7.    17 Jul 2015 #7

    Like I said, I tried a number of things... and finally managed to get rid of it... the easiest may be to simply disable your networking, kill it, then restart. then close then navigate somewhere lese and close the window.
      My ComputerSystem Spec


  8. Posts : 14,911
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       17 Jul 2015 #8

    Mystere can one block using the Hosts file in Edge like in IE? You know what I'm getting at? So this never happens again. Being I haven't used the last couple of builds, I don't know how fare Edge is now.
      My ComputersSystem Spec


  9. Posts : 92
    64-bit 10240 10 Pro
       17 Jul 2015 #9

    Cliff S said: View Post
    Mystere can one block using the Hosts file in Edge like in IE? You know what I'm getting at? So this never happens again. Being I haven't used the last couple of builds, I don't know how fare Edge is now.
    I do but I have no plans of using Edge until MS can add extensions like Adblock to get rid of all of those ads. MBAM is supposed to stop fake virus's but they probably will not support anything in Win 10 until it is released.
      My ComputerSystem Spec


  10. Posts : 14,911
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       17 Jul 2015 #10

    Gary said: View Post
    I do but I have no plans of using Edge until MS can add extensions like Adblock to get rid of all of those ads. MBAM is supposed to stop fake virus's but they probably will not support anything in Win 10 until it is released.
    Yeah I was wondering how long until MBAE supports Edge.
    Click image for larger version. 

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      My ComputersSystem Spec


 
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