Can't Send Attachment in Word 2016 Through Thunderbird -- Help

yahanna · 05 May 2017

I cant send mail as an open attachement in word 2016 through thunderbird. When I try to, Word gives an error.

So just to give you steps into the problem:
1. I open up the doc.
2. While its still open, in Word I go to File>Share>Email>Send As Attachment.
3. TB loads in the background.
4. I get this message in Word: "Word couldn't send mail because of mapi failure: attachment not found"

Just to let you know, I have no problem sending this as a PDF when I choose the "Send as PDF" option in Word. How do I fix it so that I'm able to send as Word attactment through TB?

** PLEASE DO NOT SAY THIS IS A THUNDERBIRD ISSUE. I'VE SEEN MANY PEOPLE COMPLAIN ABOUT THE SAME ISSUE AND IT HAS NOTHING TO DO WITH THUNDERBIRD. ITS PURELY A WORD ISSUE.***

Caledon Ken · 05 May 2017

Have you tried starting Word with no add ins to see if any of them are causing issue?

http://www.dummies.com/software/micr...016-safe-mode/

Ken

Barman58 · 05 May 2017

It could also be a website issue, due to the issues in recent years with word macro viruses some company mail servers are set-up to reject DOC & DOCx documents as well as things like DOTx and even XLSx. some are also set to not even send out a failure message (spammers often use the refusal message to show an address is "Live" and concentrate other methods

It's unlikely in your case but may be worth a check

Golden · 05 May 2017

This used to be a common known issue with 3rd party clients and older versions of Office (not sure about 2016). Some documentation I have come across points to modifying a MAPI registry entry as a fix.

Have a look at these to see if anything helps:
https://support.microsoft.com/en-us/...e-2007-program

Customize the 2007 Office system to work with a non-Microsoft e-mail application

yahanna · 05 May 2017

Golden said:

This used to be a common known issue with 3rd party clients and older versions of Office (not sure about 2016). Some documentation I have come across points to modifying a MAPI registry entry as a fix.

Have a look at these to see if anything helps:
https://support.microsoft.com/en-us/...e-2007-program

Customize the 2007 Office system to work with a non-Microsoft e-mail application

Hey golden.. appreciate the help dude.