1.    30 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 14
    Windows 10

    IE11 Freezes


    Hi
    I'm running Windows 10 and when I use IE11 as the browser, sometimes after a short period of time, the page freezes and gives a "message "Windows is not responding"

    Windows 10 is fully up to date and this issue doesn't happen when I use "Edge , Chrome or Firefox". I like IE 11 and don't want to use the other browsers. I have reset IE 11, makes no difference.
    Hopefully someone can help with a solution.
    Last edited by Agh55; 30 Apr 2017 at 14:25.
      My ComputerSystem Spec
  2.    30 Apr 2017 #2
    Join Date : Oct 2014
    Posts : 364
    Win 10 Home Build 1709 16299.19 64bit

    - Check the Event Log and post error code. You may also google the error code for more info.

    - Sometimes this is an issue with internet connection. But since other browsers, work maybe not.
    Still may want to troubleshoot your connection and flush dns

    Flush DNS Resolver Cache in Windows 10
      My ComputerSystem Spec
  3.    01 May 2017 #3
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 17,673
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    You could try the things in this old(from Sept. 2015) thread of mine, and see if it helps: Internet Explorer Crashing - Solved - Windows 10 Forums
      My ComputersSystem Spec
  4.    01 May 2017 #4
    Join Date : Apr 2017
    Posts : 14
    Windows 10
    Thread Starter

    hi Torre and Cliff S

    I flushed the DNS and I also run the command prompt Cliff had suggested ( I'm glad you could copy and paste the command). It run without any violations. IE 11 appears to be slightly faster, I'll run it over the next couple of days and report back.

    Thanks for your help.
      My ComputerSystem Spec
  5.    02 May 2017 #5
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 17,673
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    You're welcome
      My ComputersSystem Spec
  6.    02 May 2017 #6
    Join Date : Apr 2017
    Posts : 14
    Windows 10
    Thread Starter

    Hi Cliff S

    Unfortunately my issue is not resolved, IE 11 froze virtually immediately I accessed a site. I also get a lot of script errors. I looked at the history, but I'm not sure it tells very much;

    The program iexplore.exe version 11.0.14393.953 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: edc
    Start Time: 01d2c1a68a56f051
    Termination Time: 31
    Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Report Id: 0370e860-2d9a-11e7-9e71-90e6ba65cae2
    Faulting package full name:
    Faulting package-relative application ID:
    Last edited by Agh55; 02 May 2017 at 13:58.
      My ComputerSystem Spec
  7.    02 May 2017 #7
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 17,673
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    If you have any 3rd party add-ons like JAVA, WOT(specially WOT, that used to crash my IE a lot!), Lync add-on, or Skype, any add blockers, OneNote and so on.

    It you stop getting crashes, the turn one add-on back on run it a while, if it's ok, turn on the next, and so on.
    But if you have WOT, try turning that one off first.
      My ComputersSystem Spec
  8.    24 May 2017 #8
    Join Date : Apr 2017
    Posts : 14
    Windows 10
    Thread Starter

    Hi Cliff, sorry it has taken so long to report back, holidays, thought problem was resolved but it is now back with a vengeance. I have disabled all the add-ons and still IE 11 freezes. I have attached below the reliability history

    Description
    Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.14393.953
    Application Timestamp: 58ba5cce
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 10.0.14393.1198
    Fault Module Timestamp: 5902845a
    Exception Code: c0000017
    Exception Offset: 000da9f2
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 3334
    Additional Information 2: 33344fd5ce07439ea63dcde68515db00
    Additional Information 3: 07f7
    Additional Information 4: 07f763a0bd45dfe93e656ccd0060ae22

    Extra information about the problem
    Bucket ID: 4f7854d47ed557c0abf452ada3658bdb (108908587181)
      My ComputerSystem Spec

 


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