Windows 10: HELP! Suddenly all browsers don't start.

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  1. Posts : 172
    Win 10 Pro 64bit Fall CU
    Thread Starter
       29 Apr 2017 #11

    OK, downloaded and installed 64-bit Firefox. Installation went OK and Firefox opened to my home page. Exited Firefox and it refused to start, again with the same error code.

    Going to uninstall MalwareBytes and reboot. Back shortly.
      My ComputerSystem Spec


  2. Posts : 6,913
    Windows 10 Pro x64 Build 1709
       29 Apr 2017 #12

    Can you share error code?
      My ComputerSystem Spec


  3. Posts : 172
    Win 10 Pro 64bit Fall CU
    Thread Starter
       29 Apr 2017 #13

    Two error files from MMC (there's also a '.wer' file but I can't open it):

    Fault bucket 108877925392, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: firefox.exe
    P2: 52.0.2.6291
    P3: 58d41a2d
    P4: StackHash_f9d1
    P5: 0.0.0.0
    P6: 00000000
    P7: 4000001f
    P8: PCH_40_FROM_KERNELBASE+0x000C9598
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB6E.tmp.WERInternalMetadata.xml (this is empty)

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_6bb146bc1f633ce92dbb2a7b34d3 e3526efd5bc_1a2ca2d0_2f7db021

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: e954fe08-5828-4aa3-b7e7-688383772bc8
    Report Status: 0
    Hashed bucket: 60b2305da8e9dc3aa0522c6a70e3186e

    and

    Faulting application name: firefox.exe, version: 52.0.2.6291, time stamp: 0x58d41a2d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0x4000001f
    Fault offset: 0x00a60d04
    Faulting process id: 0x33e8
    Faulting application start time: 0x01d2c142806e9c98
    Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Faulting module path: unknown
    Report Id: e954fe08-5828-4aa3-b7e7-688383772bc8
    Faulting package full name:
    Faulting package-relative application ID:

    Except for the name of the application (Firefox or Internet Explorer) these error messages are exactly the same.
      My ComputerSystem Spec


  4. Posts : 172
    Win 10 Pro 64bit Fall CU
    Thread Starter
       29 Apr 2017 #14

    One other thing, again, both browsers ran fine (open and close) until 4/27. Running Macrim to restore the C: drive even back to 4/16 I incur the same errors (restoring a backup to an earlier date where things ran fine should eliminate the problem, don't you think?) So, what's the common thread here?
      My ComputerSystem Spec


  5. Posts : 477
    Win 10 Home Build 1803, 17133.1,64bit
       29 Apr 2017 #15

    Is there a reason not to update or do a clean install with the latest Creator Update ?
      My ComputerSystem Spec


  6. Posts : 6,913
    Windows 10 Pro x64 Build 1709
       30 Apr 2017 #16

    If you restore back to 4/16 then I would think it would work. So if not windows, what?

    When you restored using Macrium is your machine off the network. I ask since everything is basically set to auto update. You don't want that.

    If you boot in safe made with networking and start Firefox do you get same result? (or a clean boot)

    So if you look at what is common, just to rule things out, what is common between 4/27 machine and 4/16. There is overall hardware and BIOS, network (router, modem, NIC, Cable), your other storage drives and of course a Virus.

    Have you made any hardware mods in last week including BIOS changes. Did you reset modem / router (power down, wait, power on)?

    I would also shutdown machine, un-plug from wall, press power button 30 secs and restart.

    Have you uninstalled all AV's. Think you said you also had Norton.

    Now going the other way, might be an idea to get something like Hitman Pro, install and run it in Safe Mode. You said you downloaded and installed firefox 64, it worked okay, you shut it down and it wouldn't work.

    With all the things you maybe trying please ensure you have your data securely backed up, off device.

    Torre's idea could be the quickest. If you do I would clean install without storage connected and I would remove all existing partitions from C: making it a true Clean install.

    Would really be interested if Safe or Clean produce different results.

    Ken
      My ComputerSystem Spec


  7. Posts : 172
    Win 10 Pro 64bit Fall CU
    Thread Starter
       01 May 2017 #17

    OK, might want to upgrade to CU. Do not have that option in Update yet. How do I go about it without waiting for Update to get it automatically?
      My ComputerSystem Spec


  • Posts : 6,913
    Windows 10 Pro x64 Build 1709
       01 May 2017 #18

    Go to Microsoft's Media Creator Tool, download tool, run tool, create USB key. Insert, navigate to setup and double click.

    I would create a Image with a tool like Macrium Reflect so I had a firm way back. I also back up my data before OS updates.

    Basically you are following this tutorial.

    Repair Install Windows 10 with an In-place Upgrade


    Ken
      My ComputerSystem Spec

  •    03 May 2017 #19

    Caledon Ken said: View Post
    Go to Microsoft's Media Creator Tool, download tool, run tool, create USB key. Insert, navigate to setup and double click.

    I would create a Image with a tool like Macrium Reflect so I had a firm way back. I also back up my data before OS updates.

    Basically you are following this tutorial.

    Repair Install Windows 10 with an In-place Upgrade


    Ken
    I think the problem is with MWB not playing nicely. I just recently reinstalled my OS because firefox kept crashing constantly (same with Chrome). Everything went fine and i was browsing with FF no problem. Then i go to install the latest MWB and BANG!!!! it constantly starts crashing. Uninstall MBW and the problem has gone. Hopefully a fix is around the corner. FYI my AV is SOPHOS
      My ComputerSystem Spec

  •    03 May 2017 #20

    rzn6jw said: View Post
    OK, downloaded and installed 64-bit Firefox. Installation went OK and Firefox opened to my home page. Exited Firefox and it refused to start, again with the same error code.


    Going to uninstall MalwareBytes and reboot. Back shortly.
    my prob with FF was that it never shut down!! I would close it, do something else, then come back to look for something and would get a message telling FF was not shut down. I had to sign off sign on, to clear it. Now on Opera, currently it wont open sites but was fine 10 mins ago? Weird! But they open in IE?

    solved for me: this is set in opera:

    On startup

    Open the start page
    Continue where I left off
    Open a specific page or set of pages Set pages

    Loading of background tabs is delayed because Opera Turbo is enabled.

    I must have hit a button?
      My ComputerSystem Spec


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