Windows 10: Cannot add secondary email.

  1. Posts : 806
    7 and 10 on various machines
       14 Apr 2017 #1

    Cannot add secondary email.

    Ok as I cannot find if I have posted before like listing subscriptions I will have to post now so sorry if I have down so in the past.

    I have my main email set in using hotmail.

    Now in 7 and 10 now I am having the greatest of difficulty in adding my secondary (and oldest one) address to that email service. I have tried Googling etc etc ad nauseum and cannot find an answer.

    The issue is that I have that address set as a secondary email for purposes - especially for Microsoft - of identifying myself if my password does not work plus I do have a great number of old contacts stored in that email service which incidentally is provided by my ISP - Telstra the national phone service carrier.

    I am currently using Thunderbird for that account and while it is ok I find to it very time consuming and a tad irritating that I have to have two emails open at once for said purposes.

    So any ideas please?
      My ComputerSystem Spec

  2. Posts : 6,879
    Windows 10 Pro x64 Build 1709
       15 Apr 2017 #2


    Here is a link to Telstra setup instructions. I checked out a few. One on is wrong, it is telling you how to set up Outlook the program that comes with Office.

    I would use the instructions under IMAP, POP and SMTP information for manual setup. I copied the IMAP settings

    IMAP, POP and SMTP information for manual email setup

    Telstra Mail (new) email settings - IMAP

    If you are a new customer who has taken up a broadband service with Telstra on or after 21st April 2016, or you have been notified by Telstra that your email address has been moved to the new Telstra MailTM, the below settings for manual email setup will apply to you.
    Telstra Mail recommends using IMAP however POP is available to use as alternate preference to IMAP. It’s a good idea to back up your email data before changing your email settings.

    What is the difference between IMAP & POP?

    IMAP and POP are two different protocols (methods) used to access email. Of the two, IMAP is the recommended option when you need to check your emails from multiple devices as IMAP always syncs with Telstra email servers.
    Please note, IMAP is only available for customers using the new Telstra Mail platform
    A good example of the difference is when you read your emails. If you’re using IMAP and mark an email as “read”, it also gets marked as read in all of your other inboxes. This won’t happen with POP as emails are downloaded to your specific computer or device and any changes you make on that device won’t be reflected in the Telstra servers and across other devices or computers.
    If you’re switching from using POP to IMAP you’ll need to be mindful that any folders set up with POP will be lost when you change to IMAP. To keep these folders, we recommend logging into Webmail and re-creating them before transferring.

    IMAP settings for Telstra Mail™

    IMAP is the recommended setting for Telstra Mail customers
    Account type

    • Account type: IMAP

    Incoming server details

    • Incoming server address:
    • Incoming server port: 993
    • Encrypted connection: SSL

    Outgoing server details

    • Outgoing server address:
    • Outgoing server port: 465 (recommended) or 587
    • SMTP authentication: On
    • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

    Username & Password

    • Enter your full email address (ending in ‘’, ‘’ or ‘’)
    • Enter your Telstra email account password (case sensitive)

    Other settings to check

    • Ensure the checkbox is ticked for ‘Outgoing server requires authentication’.

    They also have settings for directly using their portal on the Web.

      My ComputerSystem Spec

  3. Posts : 4,479
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       15 Apr 2017 #3

    I have an and a address, both are Webmail, but have to log out of one to get into the other since and are essentially the same. For final downloading of messages I use Microsoft Outlook for one and the E-Mail app included with the SeaMonkey browser for the other.
      My ComputerSystem Spec

  4. Posts : 806
    7 and 10 on various machines
    Thread Starter
       16 Apr 2017 #4

    Sorry late reply have been doing some plumbing repairs today

    Ok Ken I will give that a go tomorrow and Berton I shall have a look at Webmail also as the outlook is the freebie version of the Office rot and compared to WLM I really am not a fan.
      My ComputerSystem Spec

  5. Posts : 806
    7 and 10 on various machines
    Thread Starter
       16 Apr 2017 #5

    Ok first I have no way of adding an account to the which I think is an el cheapo version of the Office suite and I just don't want to be bullied into using and have to pay for it.

    In the pic/s is what cannot be accessed in the GUI of the mail service.
    Attached Thumbnails Attached Thumbnails MAIL.PNG   MAIL 2.PNG  
      My ComputerSystem Spec

  6. Posts : 4,479
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       16 Apr 2017 #6

    [QUOTE=ICIT2LOL;994609]Ok first I have no way of adding an account to the which I think is an el cheapo version of the Office suite and I just don't want to be bullied into using and have to pay for it. /QUOTE] is/will be the successor to, all part of the Windows Live or MSN online stuff. Don't know and haven't heard of anyone having to pay for or, I haven't for several years, have had since the late '90s and an account for a few years now. is not part of Microsoft Office/Outlook, may just look a lot like it. Outlook can be run on a company's Network without the Internet and without using a Browser but do require the Internet and work within your Browser. This somewhat confusing situation can be attributed in large part to the propensity of Microsoft using/reusing names of things such as Microsoft Works and Microsoft Works Suite, the Suite has Word as it word processor or using Internet Explorer as the Browser and Windows Explorer [now called File Explorer] and shortcutting the name to only Explorer confuses things in asking for help or searching the Internet. Historically Windows 3.11 and earlier had File Manager before it became Windows Explorer in Win95 which also had Directory changed to Folder. I saw a lot of similarity between Win95 and the old Packard Bell Navigator where there was an office environment displayed on the screen with the usual accoutrements found in an office, file cabinets and Folders in the file cabinets holding the files, etc.
      My ComputerSystem Spec

  7. Posts : 806
    7 and 10 on various machines
    Thread Starter
       16 Apr 2017 #7

    Well I don't know what happened there but I just tried manually adding that account again and it has suddenly appeared again.

    Honestly it defies belief at times.

    Thanks to all the help and I am sorry it has turned out this way
      My ComputerSystem Spec


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