Creators Update Broke Edge

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  1. Posts : 6
    Windows 10

    Creators Update Broke Edge

    All other browser work fine... but after the Creators Update Edge is behaving badly with intermittent problems.

    Main error is 'Hmmm... cannot reach this page' with 'The DNS server might be having problems. Error Code: INET_E_RESOURCE_NOT_FOUND' when Details is clicked.

    Another symptom is that some pages load, but do not work - e.g. I cannot upload a cover photo to a Google My Business profile. The image shows blank.

    All other browsers work perfectly and Edge was working perfectly before the update.

    I have tried uninstalling the LAN adaptor in Device Manger and rebooting to rebuild the TCP/IP stack but the problem comes back.


    Edge works OK for a while after a restart - but the error returns.

    This must be happening to other people....
    Last edited by FuZZBaLL; 13 Apr 2017 at 14:39.
      My Computer

  2. Posts : 933
    Win10 Version 21H2 19044.1645

    Welcome to the forum !

    Just a guess: run sfc/scannow for possible corrupt files.

    Also, bump to top for more opinions.

    Edit: Also, check this tutorial on resetting Edge to its default state.

    Reset Microsoft Edge to Default in Windows 10
      My Computer

  3. Posts : 933
    Win10 Version 21H2 19044.1645

    Saw this article on Softpedia today.
      My Computer

  4. Posts : 6
    Windows 10
    Thread Starter

    Interesting read, but didn't really help apart from showing me where to get proper error details... So here's the error... I have a few like this...

    Faulting Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe

    Problem signature
    Problem Event Name: MoAppCrash
    Package Full Name: Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbwe
    Application Name: praid:ContentProcess
    Application Version: 11.0.15063.0
    Application Timestamp: 58ccbae4
    Fault Module Name: edgehtml.dll
    Fault Module Version: 11.0.15063.138
    Fault Module Timestamp: 0db226ec
    Exception Code: cfffffff
    Exception Offset: 00000000000628e3
    OS Version: 10.0.15063.
    Locale ID: 2057
    Additional Information 1: e15c
    Additional Information 2: e15c618e10ca989a1b6886a9a9dd4d1c
    Additional Information 3: 6e2f
    Additional Information 4: 6e2fcf2862269a80647e8d652696ae2f

    Extra information about the problem
    Bucket ID: 080ed815423e7bc9e18293fa25ca3cfa (133486278733)

    The DNS failures aren't listed in the problem reports though....

    And the Creator Update installed itself - I didn't 'jump the queue' and do it manually.
      My Computer

  5. Posts : 1,763
    Windows 10 Home

    FuZZBaLL; it is easier and quicker to simply reinstall Edge to a clean slate rather than try to debug your issues. First, export your favorites to an html file to replace later.

    Here is a Brink tutorial to Reset Edge with a download file-
    Reset Microsoft Edge to Default in Windows 10

    This is the brute force method, if you want to do yourself or above file fails. To clean out Edge- Open this hidden folder -

    'Select all' folders, then Delete. If you can't do this because process or admin right is keeping you from doing so, boot into safe mode and do it, then reboot. Then, run powershell (admin) and this command -
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}

    When all this finishes (less than 5 minutes), you have a fresh copy of Edge that should be perfect. Import your favorites, then re-do your start or home page and other settings and you should be good to go. Good Luck
      My Computer

  6. Posts : 1
    Windows 10

    Since installing the Creator Update I've been seeing exactly the same Edge problem as FuZZBaLL, on two separate computers. I've only noticed it on sites that use https, although that may just be coincidence. Other browsers continue to work as before.

    It's intermittent, it works for a while, then it doesn't - no pattern I can discern. I tried tinkering with my DNS settings, or using a VPN through work, and at first I thought I was on to something, but in the end the problem always comes back.

    sfc/scannow doesn't identify any problems.

    I was hoping to see more people reporting the problem - until it's more widely felt I don't have much confidence that Microsoft will look into it.

      My Computer

  7. Posts : 6
    Windows 10
    Thread Starter

    Here's what I've tried...

    1. Uninstall of the LAN adaptor and reboot so Windows detects it again and reinstalls - rebuilding the TCP/IP layer.
    2. sfc /scannow - with no problems found.
    3. Manually set the DNS servers to the OpenDNS ( / )

    Then just generally used my PC as normal - rebooting when ever Edge decides not to find a site.

    Problem appears to be random... sometime it doesn't happen for hours after a reboot, and other times it happens straight away.

    Does Microsoft want me to switch to Chrome or Firefox?

    Resetting/reinstalling Edge hasn't been tried - mainly because I have a lot of stored passwords - but if people with the problem say that's a fix then I might have to.
    Last edited by FuZZBaLL; 15 Apr 2017 at 19:46.
      My Computer

  8. Posts : 1
    Windows 10

    I also had this problem with creators update.

    This is what I did, and It seems it works. (Note I have Windows in Spanish, so I don't know if these are the exact names of the locations).

    1.- I went to Windows "settings".
    2.- I went to "Network".
    3.- In the "status" settings, I push "reestablish network".

    And now Edge works.
      My Computer

  9. Posts : 24,506
    10 Home x64 (21H2) (10 Pro on 2nd pc)

    javim59 said:
    I also had this problem with creators update. ... I have Windows in Spanish, so I don't know if these are the exact names...
    I don't have this problem, but I do have an English install so I can provide the exact names...:
    Settings > Network & Internet > Status > Network reset
      My Computers

  10. Posts : 1,763
    Windows 10 Home

    Resetting/reinstalling Edge hasn't been tried - mainly because I have a lot of stored passwords - but if people with the problem say that's a fix then I might have to.

    Not only did re-installing Edge fix all my operational issues but when I re-imported by favorites and added back Lastpass extension, it started working like it should ... auto-signing in when I opened the browser instead not remembering my info and half the time saying the password was incorrect which it never is, since it's the same one I use on Chrome and Pale Moon.
    Before a re-install, export your favorites to an HTML file and take a screenshot of the saved passwords in Edge so you know which sites to revisit and re-enter or add the Lastpass extension so it's remembered and can sync on any browser. The uninstall and reinstall should take under 5 minutes and if Brink's tutorial script works, probably under 2 minutes, far less than what you've already spent, in vain.
      My Computer


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