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  1.    12 Apr 2017 #1
    Join Date : May 2016
    Posts : 12
    windows 10 64 bit

    How to remove random search bar and random popup ads in chrome


    Hello guys, so yesterday i installed some free apps through a software installation but it seems i am not aware that it's going to install some other apps that i do not recognize and since then whenever i open my chrome, a search bar always appear and a random pop up ads always show up whenever i click something, they look like this

    Click image for larger version. 

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    Click image for larger version. 

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    i am aware that this is quite popular issue after i search on google. i tried to solve this using the methods i found in internet and so far, i can't find any solution that fix this, it's really annoying

    here are the solutions i've tried so far:
    1.reinstalling google chrome
    2.scan and clean it using MalwareBytes
    3.scan using my anti virus software and clean it
    4.delete all the browsing data and reset current settings
    5.use google clean up tool
    6.searching and uninstall software that is not familiar

    i've had this problem before, but i remove it by resetting my pc and it worked, so far it's the only solution i had now but i have some important files and i don't have any backup storage for now, i don't want to lose my files, any ideas how to fix this mess? thank you
      My ComputerSystem Spec
  2.    12 Apr 2017 #2
    Join Date : Apr 2015
    Posts : 12,813
    W10Prox64

    Try this, in this order, and remember all tools are free:

    RKILL
    ADWCleaner
    (reboot)
    RKILL (again)
    JRT
    Reset Chrome
    Run Ccleaner on the browsers and remove all temp files, cache, etc.

    Once finished, run ESET Online Scan to be sure it's all cleared out.
      My ComputerSystem Spec
  3.    12 Apr 2017 #3
    Join Date : Apr 2015
    Posts : 12,813
    W10Prox64

    p.s. Update your Avast, and maybe store your files in the cloud until you can buy an external hard drive.
      My ComputerSystem Spec
  4.    13 Apr 2017 #4
    Join Date : May 2016
    Posts : 12
    windows 10 64 bit
    Thread Starter

    Quote Originally Posted by simrick View Post
    Try this, in this order, and remember all tools are free:

    RKILL
    ADWCleaner
    (reboot)
    RKILL (again)
    JRT
    Reset Chrome
    Run Ccleaner on the browsers and remove all temp files, cache, etc.

    Once finished, run ESET Online Scan to be sure it's all cleared out.
    wow thank you so much, it's fixed for now, i've been running the browser for more than hour and no pop up so far and the search bar is gone, i hope it will always stay like this
    Click image for larger version. 

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    however, is it normal though if i search something on google and then there are always the same first 3 websites that shown like this
    Click image for larger version. 

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    quite confused, is this something that i should worry about?
      My ComputerSystem Spec
  5.    13 Apr 2017 #5
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,970
    Windows 10 Pro Build 1703

    Those look like Norton Safe Search indicators. Slightly different shape. They are likely coming from Avast.

    Open chrome settings and scroll down to search. There is a option to manage search engines. You can open and review.

    If not there then check Avast settings for search.

    My thought is you could disable as test and then re-enable. The goal of safe search is just to weed out the known bad stuff that someone has managed to get high in search results.
      My ComputerSystem Spec
  6.    13 Apr 2017 #6
    Join Date : May 2016
    Posts : 12
    windows 10 64 bit
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Those look like Norton Safe Search indicators. Slightly different shape. They are likely coming from Avast.

    Open chrome settings and scroll down to search. There is a option to manage search engines. You can open and review.

    If not there then check Avast settings for search.

    My thought is you could disable as test and then re-enable. The goal of safe search is just to weed out the known bad stuff that someone has managed to get high in search results.
    sorry but what i meant is that the website "iqoption.com" that i've shown in screenshot is always appear whenever search something in google, what i know before that this website never show up before i install the suspicious software, and sometimes it shows in different language also which is weird. sorry for getting you the wrong idea
      My ComputerSystem Spec
  7.    13 Apr 2017 #7
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,970
    Windows 10 Pro Build 1703

    Not a problem, it is me rushing.

    Still look in settings, if any thing mysterious delete. I would also check host file.

    I would also flush DNS

    ipconfig /flushdns

    I know you reset chrome but did you audited installed extensions?
      My ComputerSystem Spec
  8.    13 Apr 2017 #8
    Join Date : May 2016
    Posts : 12
    windows 10 64 bit
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Not a problem, it is me rushing.

    Still look in settings, if any thing mysterious delete. I would also check host file.

    I would also flush DNS

    ipconfig /flushdns

    I know you reset chrome but did you audited installed extensions?
    Yeaa i already try all of those but i have no luck, after 7 hours the search bar and pop up starts to popping up again, this is annoying since i have to use internet a lot, i guess im going to buy a usb, backup a few file i needed and i will reset this pc, quite sad but i got no choice, thanks for trying to help me though, really appreciate it
      My ComputerSystem Spec
  9.    13 Apr 2017 #9
    Join Date : May 2016
    Posts : 12
    windows 10 64 bit
    Thread Starter

    Update: So for other people who had a same problem as i do, for me the only solution that worked so far is to reset your computer, either you wanted to keep your personal files or reset all of it, doesn't matter, it will clean everything. so i suggest before you install any software (especially the free one) you should always carefully read the installation and don't press next too fast because you might miss something important, here are the changes after i've reset my computer

    Click image for larger version. 

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    no more of that "iqoption.com" website

    Click image for larger version. 

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ID:	129859

    this is the only method i found so far that can fix this easily, if there's anyone who have another method for fixing this, don't hesitate to post it here
      My ComputerSystem Spec
  10.    13 Apr 2017 #10
    Join Date : Apr 2015
    Posts : 12,813
    W10Prox64

    Glad you got it sorted.
      My ComputerSystem Spec

 
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