Question about outlook

valadisx92 · 11 Apr 2017

Hello. I am trying to access outlook.com and I receive an error at my two pcs. I did a clean install, I updated to creators update, nothing changed so far. Why is happening that and how to solve it? I noticed the problem since the new outlook.com theme. thnx in advance for your help and sorry for my English.

X-ClientId: 377ED4C5216C4E3E8425017BD781F9EB
request-id: a7b10fc9-7c80-4cdb-98f0-78208db3e207
X-Auth-Error: OrgIdMailboxNotFoundException
X-OWA-Version: 15.1.1019.25
X-FEServer: VI1PR0801CA0075
X-BEServer: VI1P190MB0080
Date: 11/04/2017 20:59:27

Caledon Ken · 11 Apr 2017

Hi valadisx92. Welcome to the tenForums @valadisx92

Are you using the same browser on the two machines? Can I suggest you try Firefox or Chrome.

Ken

valadisx92 · 12 Apr 2017

I have tried firefox and chrome too. Nothing changed. I tried different computers (one with skylake platform one with amd platform), again the same problem. The outlook app don't sync with outlook email, but gmail sync in outlook app works fine. I can access onedrive, but no outlook. I tried to acess outlook even with adblock disabled and antivirus (Norton deluxe) not installed at all. Again the same problem.

I cannot work without my email outlook.com. I am editor at greek technology magazines and its crucial for my work. Thnx a lot for your answers in advance. What else to do?

I rebooted my modem several times and got other ip, nothing changed. I tried to create a new outlook.com email, again nothing. I found this topic, but its not very helpful.

outlook live mail not working - Microsoft Community

Caledon Ken · 12 Apr 2017

Okay.

You are using the word app. For clarification are you accessing mail through a browser, FF, Chrome at http://www.outlook.live.com, or are you using a Windows 10 app, either mail or their Outlook app which can be loaded on Smartphones.

If a browser are you able to get into mail, you mention you can see gmail.

Ken