Windows 10: Secondary email ?blocked

  1. ICIT2LOL's Avatar
    Posts : 807
    7 and 10 on various machines
       01 Apr 2017 #1

    Secondary email ?blocked

    I have a email server and my primary address hotmail is no problem but all of a sudden my secondary and back up email address has suddenly stopped in Outlook.

    Now I use this second address for when for example Microsoft send me a code for changing passwords etc I have not changed nay of the mail settings and what is making it more suspect is that the Thunderbird mail is still accessing the secondary account. While this is all well and good I would prefer to have the secondary account in outlook to ave mucking around like this.
    I would add that the provider is our national (governmental) telephone service.

    Any ideas please??
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  2. Caledon Ken's Avatar
    Posts : 9,794
    Windows 10 Pro x64 Build 1803
       08 Apr 2017 #2


    Can I ask how you accessing this second account? It doesn't sound like a browser since you mentioned mail settings? Could I guess this is Windows Live program?

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  3. ICIT2LOL's Avatar
    Posts : 807
    7 and 10 on various machines
    Thread Starter
       08 Apr 2017 #3

    No Ken this secondary account I have had for many years (30+) it being through the national carrier (and my broadband phone etc provider).

    Now I did use WLM for a very long time until they dumped it and wanting to stay with Microsoft stuff so I opted for

    I added both my hotmail and the secondary accounts to this and then around the end of January the secondary account suddenly ended. So I have only access to the Hotmail account. I might add too that this happens on both my 7 and 10 installed machines.

    Now the reason I keep the secondary account it in the main for retrieving passwords when a site asks for an alternative email to send a code or similar through to.
    I can access this secondary account via Thunderbird but I find this interruption in outlook downloading the secondary account really very annoying and having access TB to get such password change info for example in addition means it becomes very time consuming too.

    I have tried the usual - uninstalling the account re adding it to outlook. SFC and CHKDSK malware scans etc etc ad nauseum but with the same result.
    I am beginning to suspect this is something to do with Microsoft and once again I am pretty darn annoyed that the Windows systems are dictating to me what I can and cannot use.

    Edit: The email I access though a tab on Chrome as a default start up.
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  4. Caledon Ken's Avatar
    Posts : 9,794
    Windows 10 Pro x64 Build 1803
       09 Apr 2017 #4

    Well I think I'm getting closer to understanding, I don't run as fast as I use too.

    So if I understand this correctly, you had an Hotmail account (which is now thanks to rebranding) and to that account you added a (what they call) "Connected Account". This connected account is your secondary account from your National carrier.

    Your regular mail comes into the Hotmail account but on Windows 7 and Windows 10 machine it will not retrieve the mail from secondary account. The only way to access is through Thunderbird.

    You said you added or re-added the account to no avail.

    Does your National provider provide a Web portal for mail? Have you tried accessing that on a new tab in Chrome? (Goal is to prove password, not challenging you, just proving).

    Then in Thunderbird, is it set up as POP or IMAP. Are you setting the same in

    Has your National provider posted set up instructions and do they support the new access?

    I had some issue with one of our National providers, Bell, when they decided to go in house for mail and my clients weren't aware of changes.

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  5. ICIT2LOL's Avatar
    Posts : 807
    7 and 10 on various machines
    Thread Starter
       09 Apr 2017 #5

    you had an Hotmail account (which is now thanks to rebranding)
    No Ken see pics for what I get the secondary account is not now downloading in

    I'll try that portal you suggest but why after all these years no go?? I think it is Microsoft.
    Attached Thumbnails Attached Thumbnails OUTLOOK 1.PNG   OUTLOOK 2.PNG  
      My ComputerSystem Spec


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