1.    26 Feb 2017 #1
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,233
    Windows 10 Home 64-bit

    Trouble Loading Websites on 2 Laptops


    Has anyone been having issues with loading websites on Windows 10 lately, or does this sound like a problem with my internet service provider? The Desktop PC works fine and it is connected wirelessly. The 2 Laptops are also connected wirelessly and they are having issues loading websites and apps as well as updating apps through the store. In other words, the internet connections just seem too slow on them. We have a 20M connection speed with CenturyLink. They are even slow to download and install updates.

    The affected computers are my Toshiba Satellite C55-B5299 (My Dell hasn't got here yet, but it is on it's way) and my sister's Acer Aspire 5749z.

    Help would be appreciated.

    Thanks!
      My ComputersSystem Spec
  2.    26 Feb 2017 #2
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,233
    Windows 10 Home 64-bit
    Thread Starter

    Also, sometimes the webpages that I try to access cannot to be reached says Microsoft Edge.
      My ComputersSystem Spec
  3.    26 Feb 2017 #3
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,233
    Windows 10 Home 64-bit
    Thread Starter

    Even when I open Edge, it will not load to the home page.
      My ComputersSystem Spec
  4.    26 Feb 2017 #4
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,233
    Windows 10 Home 64-bit
    Thread Starter

    Bump!
      My ComputersSystem Spec
  5.    27 Feb 2017 #5
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,934
    Windows 10 Pro Build 1703

    Hi Jesse.

    First thing I would do is shut off router, wait and power up. Given this unit belongs to provider they may even be able to do a remote reset to clear any potential hicups. They can also run a connectivity test to unit and confirm signals are okay.

    Then to check up on Internet Service provider, I would test overall speed. If you go to speedtest.net you can test service. Watch what you click on, lots of stuff you don't want like making computer faster. Just the speed test. Use your wired computer. Maybe even use another browser like Firefox.

    Next on laptops, resting in their normal places of usage, right click on network in systray and Open Network and sharing. In the view active networks section left click once on wireless connection. It should open a window where you can see speed of connection.

    This free tool will allow you to visualize your networks and see other networks around you. Could be another network, with a strong signal, operating on same channel. This will cause interference.

    inSSIDer 3.1.2.1 Download - TechSpot

    If nothing shows through these routes I would clear all cached browsing content like history, cookies, temp files etc. Make sure everyone knows sites passwords and is okay losing history.


    Ken
      My ComputerSystem Spec
  6.    27 Feb 2017 #6
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,233
    Windows 10 Home 64-bit
    Thread Starter

    I have power cycled the modem/router ever since this has been happening. It will clear up the problem for a little while, but eventually it comes right back. Even by disconnecting the Wi-Fi on the Laptops clears up the problem for a little while, but eventually the problem comes right back. It happens in the mornings usually. It gets better after that.
      My ComputersSystem Spec
  7.    27 Feb 2017 #7
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,934
    Windows 10 Pro Build 1703

    Well with the steps I gave you on wired device you can track their speed performance.

    Most services are always quoted with words like "up to". That said if you are only getting 25% of what you are paying for, and I don't know your actual number and use that only as an example, then you have solid ground to stand on when you say I want a rebate.

    Myself, I would follow up on resetting modem / router such that the firmware is reloaded or reset. If you are renting box one of the benefits is supposed to be that you can say here, this one is suspect and I have the numbers to prove it.

    Be interested to see what speeds you are getting from provider and from wireless connections. Would also be interesting to see if you have a neighbour that cycles their modem / router on when needed and this interferes with yours.


    Ken
      My ComputerSystem Spec
  8.    28 Feb 2017 #8
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,233
    Windows 10 Home 64-bit
    Thread Starter

    Well, mine has been doing fine lately. I can't answer for that for my sister's because I haven't really messed with hers or asked her about hers lately. It may have just been a problem with the server. I don't know. Time will tell later on.
      My ComputersSystem Spec
  9.    28 Feb 2017 #9
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,934
    Windows 10 Pro Build 1703

    Cool. I'd still track my supplier for a while just in case they aren't keeping their network as robust as they should. Hope this clears for you. Post back if it should start again.


    Ken
      My ComputerSystem Spec

 


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