Windows 10: Outlook 2016

  1.    25 Feb 2017 #1

    Outlook 2016

    mail is stuck in my outbox
    tried deleting my OST file and it works for one send
    tried sfc/scannow - did'nt come up with any faults
    completely reloaded Office - no difference
    receive messages is ok
    anyone got an idea

      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,857
    Windows 10 Pro x64 Build 1803
       25 Feb 2017 #2

    Hi StromForce

    When you re-installed did you create new Outlook profile? (before doing so ensure you know where all your data (contacts, calendars) are coming from.

    Please also contact your supplier, or reference the web, and see what settings you should be using in Outlook setup. While not normal, they have changed them on me so once burnt.

    Can you share what email service you are using. Not sure if significant but can help.
      My ComputerSystem Spec

  3.    25 Feb 2017 #3

    when i did the reinstall i let Outlook create a new profile to see if had been corouption within the old one
    the new one did not contail anything of me old calendar or contacts
    My supplier is UK2 and the send receive did work 3 months ago
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 9,857
    Windows 10 Pro x64 Build 1803
       25 Feb 2017 #4

    Okay but I would suggest you reference their site for exact settings. Something changed for it to stop working for you.

    You don't have an old Outlook still installed do you, like 2010 or 2013?

    After you send the first one successfully can you send another an immediately switch to the send receive window to see progress and see error (I hope error message)

    This site is excellent for outlook. Okay one man's opinion. This is there trouble shooting page.

    Messages are stuck in the Outbox

      My ComputerSystem Spec

  5.    26 Feb 2017 #5

    checked the site and yes it is good but nothing i have already tried

    i have now spent many hours on the internet researching this problem and i am giving up and going to THUNDERBIRD thanks for all your help
    regards John

    after the first successful one the second does not send
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 9,857
    Windows 10 Pro x64 Build 1803
       26 Feb 2017 #6

    Yes when Outlook gets cranky it takes a huge effort to correct. Amazing that the recovery processes and diagnostics aren't better developed for what is billed as the premier MS mail product. Rebuilding profiles is not a fix, it is starting over.

    I just had an issue, and try as I could, I could not get it to stop syncronizing my trash. Turn out it wasn't Outlook or my provider. Somehow my phone was out of step and I only discovered this as a last resort. I was going to delete everything that synced to my mail. Couldn't remove the account from my phone. Once done everything returned to normal.

    Thunderbird is a strong product. Once you have it all set up determine where your profile directory is located. You will want to add it to your backups. That way if you ever have to re-install you can start with this profile and all your settings will be restored, including mail rules. Very slick.
    Last edited by Caledon Ken; 26 Feb 2017 at 12:03.
      My ComputerSystem Spec

  7.    26 Feb 2017 #7

    you'r comments are completely correct
    i may try Outlook sometime in the future
    thanks again
      My ComputerSystem Spec


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