Windows 10: Emailing from Windows Fax and Scan. Solved

  1.    21 Feb 2017 #1

    Emailing from Windows Fax and Scan.

    My daughter, whose laptop O/S is Windows 10 Pro, has run into the following problem when using Windows Fax and Scan. Her default email client is eM Client but when she tries to send a scanned document as an attachment, Fax and Scan opens Microsoft Outlook which is overlaid with an error message which indicates she is not licensed to use Outlook. Fax and Scan should, of course, open eM Client. She has to save the scanned document., open eM Client , then attach the saved document to an email. This, therefore, involves an annoying extra step.

    How can Outlook and its error message be prevented from opening up from Fax and Scan and eM Client substituted please?
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,252
    Windows 10 Pro X64 17134.191
       21 Feb 2017 #2

    What is eM Client????
      My ComputersSystem Spec

  3. AddRAM's Avatar
    Posts : 2,089
    Windows 7 Pro x64 Windows 10 Pro x64
       21 Feb 2017 #3

    Why are you trying to fax an email ?

    Why do you have Outlook installed if you have an email service already.

    There`s no need to have Outlook installed.
      My ComputersSystem Spec

  4.    22 Feb 2017 #4

    I have obviously not made myself clear. Sorry for that. I will try again:

    After scanning a document with Windows Fax an Scan, you get two or three options. The option I am referring to is "Forward as Email". When this is selected it opens Outlook rather than the free equivalent which my daughter uses which is called eM Client. ( To clear any confusion, I understand a generic name for programs such as Outlook, that access and manage ones emails, is email client - eM Client is one such freeware program ).

    My question is, how do I stop Fax and Scan selection "Forward as Email" defaulting to Outlook rather than to eM Client. This is a recent change that I want to correct.
      My ComputerSystem Spec

  5.    22 Feb 2017 #5

    Have you set eMClient as your default email from within might also need to "set defaults by app" from the bottom of the Settings window and select all the defaults for eMClient........
      My ComputersSystem Spec

  6.    23 Feb 2017 #6

    Thanks kipper. Having set defaults by app this has done the job. Many thanks.
      My ComputerSystem Spec

  7.    23 Feb 2017 #7

    gordon99 said: View Post
    Thanks kipper. Having set defaults by app this has done the job. Many thanks.
    You are welcome Gordon; glad you got it solved......
      My ComputersSystem Spec

  8.    08 Jan 2018 #8

    Same problem, settings are OK

    I set eMClient as my default email from within Settings and checked the "set defaults by app" and all apps were set to Outlook. Any other ideas how to solve this problem? Thank you!
      My ComputerSystem Spec


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