1.    21 Feb 2017 #1
    Join Date : Sep 2015
    Posts : 56
    Windows 10

    Emailing from Windows Fax and Scan.


    My daughter, whose laptop O/S is Windows 10 Pro, has run into the following problem when using Windows Fax and Scan. Her default email client is eM Client but when she tries to send a scanned document as an attachment, Fax and Scan opens Microsoft Outlook which is overlaid with an error message which indicates she is not licensed to use Outlook. Fax and Scan should, of course, open eM Client. She has to save the scanned document., open eM Client , then attach the saved document to an email. This, therefore, involves an annoying extra step.

    How can Outlook and its error message be prevented from opening up from Fax and Scan and eM Client substituted please?
      My ComputerSystem Spec
  2.    21 Feb 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,343
    Windows 10 Pro X64 16299.19

    What is eM Client????
      My ComputersSystem Spec
  3.    21 Feb 2017 #3
    Join Date : Oct 2014
    New Jersey
    Posts : 1,387
    Windows 7 Pro x64 Windows 10 Pro x64

    Why are you trying to fax an email ?

    Why do you have Outlook installed if you have an email service already.

    There`s no need to have Outlook installed.
      My ComputersSystem Spec
  4.    22 Feb 2017 #4
    Join Date : Sep 2015
    Posts : 56
    Windows 10
    Thread Starter

    I have obviously not made myself clear. Sorry for that. I will try again:

    After scanning a document with Windows Fax an Scan, you get two or three options. The option I am referring to is "Forward as Email". When this is selected it opens Outlook rather than the free equivalent which my daughter uses which is called eM Client. ( To clear any confusion, I understand a generic name for programs such as Outlook, that access and manage ones emails, is email client - eM Client is one such freeware program ).

    My question is, how do I stop Fax and Scan selection "Forward as Email" defaulting to Outlook rather than to eM Client. This is a recent change that I want to correct.
      My ComputerSystem Spec
  5.    22 Feb 2017 #5
    Join Date : May 2015
    Smyrna, TN
    Posts : 298
    Win 10 Pro 64

    Have you set eMClient as your default email from within Settings.......you might also need to "set defaults by app" from the bottom of the Settings window and select all the defaults for eMClient........
      My ComputerSystem Spec
  6.    23 Feb 2017 #6
    Join Date : Sep 2015
    Posts : 56
    Windows 10
    Thread Starter

    Thanks kipper. Having set defaults by app this has done the job. Many thanks.
      My ComputerSystem Spec
  7.    23 Feb 2017 #7
    Join Date : May 2015
    Smyrna, TN
    Posts : 298
    Win 10 Pro 64

    Quote Originally Posted by gordon99 View Post
    Thanks kipper. Having set defaults by app this has done the job. Many thanks.
    You are welcome Gordon; glad you got it solved......
      My ComputerSystem Spec

 


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