Outlook 2010 sends out multiple copies of an email w/attachment

theaudioanalyst · 20 Feb 2017

All of a sudden after an update MS Outlook 2010 has started sending out multiple copies of an email when there is an attachment. So I send an email with one or more attachments and MS Outlook sends between three and eight emails to the recipient. I have talked with MS Support - 2 different Techs and all they can offer is to delete the email in the "OUTBOX". Fine whether I delete it or not, it has sent 3 to 8 emails to my recipient instead of 1. MS Support doesn't have a clue what to do except I am supposed to delete all my emails in Outlook and re enter them. Done that before and lost all the data in the account. The backups would not load from the backup. Suggestions, Comments, HaHa's or whatever. Thanks Stu

Caledon Ken · 21 Feb 2017

Hi theauudioanalyst

Any chance you have two copies of Outlook 20XX installed. Outlook 2010 and say a newer version that you have not migrated too like Outlook 2016. In my case it was my old 2010 and my newly acquired 2013.

Next, are you syncing with Outlook.com and did you get there warning that you needed to reconnect your account to their servers to avoid what I will just call issues? Did you do this?

What protocol are you using to connect to your mail service, POP, IMAP or EAS?

Ken