Windows Live Mail..Can receive but not send emails when away from home

Chuckr · 18 Feb 2017

Using Windows Live Mail whenever I leave home can receive but cannot send e-mails...how do I fix this? Charter.net account...

Caledon Ken · 18 Feb 2017

Welcome to the TenForums @Chuckr

First Windows Live Mail is no longer supported and I've had problems connecting to mail services using this product at customers homes.

https://support.microsoft.com/en-us/...ows-essentials

Now since your issue is happening when away I would suggest this is how they are validating you on their SMTP servers. I would call Charter.net (or access their support pages) to determine the proper settings to use in your profile.

I would also confirm their support plans regarding Live mail.

I would be planning for a migration to a new product, Outlook 2016 if you are leasing Office 365 or Mozilla Thunderbird. The one thing to consider when you use these desktop clients, and depending how you set them up and the mail protocol you use, back ups become your responsibility.

I also recommend to my clients to move away from supplier base email accounts as their existence is dependent on you being a client. They almost hang this over your head when you want to switch service suppliers seeking a better price. An Outlook.com or gmail account is yours for life, no matter where you live or your broadband supplier. Just something to consider.

Ken

jimbo45 · 23 Feb 2017

Hi there

Most ISP's unless you use some abomination like their webservers for email (usually slow and riddled with adverts) won't allow you to SEND when away from home - usually the SMTP server only allows logons from your home.

The solution usually is either to use a service like authsmtp which works as a global SENDING service (email recipients will still see your standard email address) or get hold of a cheap domain (or even a free one) which allows you to set up a number of mail boxes which you can then relay to say an outlook account.

From your outlook account then just choose your domain when sending -- outlook allows you to choose which account you want to send from.

The disadvantage with this is though the receivers will see your email address as yourdomain.xx.

Other email clients that allow multiple accounts will work similarly. Authsmtp is fine though if you don't need to send a humungous nr of emails when away from home. Remember when arriving back at home to reset the OUTGOING mail server in outlook to your home ISP provided one.

Mobile phones will usually work though - most decent ISP's will allow an SMTP logon from an established and recognized mobile phone network.

My advice is to use OUTLOOK (whether 2010/2016/365) versions and pay the very small fee for AUTHSMTP - I've used this for years and I travel a lot - never any prroblem and saves me from using those HIDEOUS webmail type of things --Outlook works just fine. The Authsmtp service has clear documentation on how to set up your email client properly.

My ISP blocks SMTP on port 25 - is there an alternative port I can use with the SMTP server?

Cheers
jimbo

jadesakura · 28 Feb 2017

I HAD problems sending emails from my Hotmail accounts from my Windows 10 Home using Windows Live Mail. I get cannot conect error messages ( different error codes, not all the same ) The initial solvers told me to:
1: use "Manually Configure Server Settings"
2: use incoming server; type IMAP , imap-mail.outlook.com use port 993 , require SSL
3: outgoing use smtp: smtp.live.com leave asis port25 , require SSL

it worked UNTIL I restarted LiveMail .
I signed into my email account online using my browser and found updated setting to use for my : hotmail , live , outlook accounts.
As of February 28, 2017 the following WORKED:

1: "Manually Configure Server Settings
2: use incoming IMAP,
3: use imap port: 993
4: "requires a secure connection SSL"
5: outgoing: smtp.live.com
6: IMPORTANT ::: USE PORT 587 for outgoing smtp
7: "requires a secure connection SSL"
8: IMPORTANT :::: "MY SERVER REQUIRES AUTHENTICATION" !!!!!
9: celebrate, it should send out emails now.