How to stop Sys Admin from Bouncing messages - Outlook 2010 / Gmail

  1. tperk100's Avatar
    Posts : 23
    Win 10 Pro 64
       #1

    How to stop Sys Admin from Bouncing messages - Outlook 2010 / Gmail


    I have a .cvs file generated from Excel of 70 contacts including their emails. I think I have successfully imported them into a separate Contacts folder that I created (BDHG Contacts). They all look mapped correctly and properly formatted when I scroll through the BDGH Contacts view. I then created a Distribution List using all 70 email contacts. When I send to the list I usually get about 12 email notifications from the Sys Admin. They all say:
    "The following recipient(s) cannot be reached:

    SMITH on
    The recipient has been deleted or has no e-mail address."
    FYI I use Gmail Imap. I know the email addresses are good ones. Any idea of how to fix this?

    Thanks much!
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  2. Berton's Avatar
    Posts : 8,082
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint, Win7 Pro
       #2

    The obvious question: has a particular contact been individually verified by message only to it, could be their ISP has the problem. I've had to do that with a list of contacts used by my class reunion newsletter, last time had 5 problems but only 1 was a true issue.

    Such a problem can also exist when an ISP thinks the message is SPAM when sending to larger lists.
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  3. tperk100's Avatar
    Posts : 23
    Win 10 Pro 64
    Thread Starter
       #3

    The email addresses work when sending individually. The "bounced" recipients email services are with different providers.

    Microsoft told me it would be fixed if I removed my Gmail account from Outlook, re-started Outlook, and then re-installed Gmail. That did not work.
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  4. Bree's Avatar
    Posts : 15,332
    10 Home x64 (2004) (10 Pro on 2nd pc)
       #4

    Berton said:
    Such a problem can also exist when an ISP thinks the message is SPAM when sending to larger lists.
    tperk100 said:
    The email addresses work when sending individually. The "bounced" recipients email services are with different providers...
    Can you address it using bcc: ? That way each recipient's mail server would only see it as being addressed to a single recipient, not the entire mailing list. May help to stop their Sys Admin rejecting it as spam.
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  5. tperk100's Avatar
    Posts : 23
    Win 10 Pro 64
    Thread Starter
       #5

    Bree said:
    Can you address it using bcc: ? That way each recipient's mail server would only see it as being addressed to a single recipient, not the entire mailing list. May help to stop their Sys Admin rejecting it as spam.
    Thanks for the suggestion. I will give this a try to see what happens. I don't think spam rejection is the issue, though, because I have 100 recipient DLs that I regularly send to without any issues. OH! Come to think of it I DO use Bcc with the other DLs.
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