Windows 10: "There is no email program associated to perform the requested action" Solved


  1. Posts : 13
    Windows 10 Pro 64-bit
       12 Jan 2017 #1

    "There is no email program associated to perform the requested action"


    Here is the full error message:
    "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel"

    Observations:
    1. Outlook 2007 is my email program and all associations shown in Default Programs appear to be correct.
    2. This appears in the taskbar every few moments and is more of an annoyance rather than any functional problem
    3. The message seems to be generated by the Windows Search Protocol Host
    4. The issue first appeared after I reinstalled Office 2007 due to a problem with the MSOCache folder

    Unsuccessful attempts to fix:
    1. Ended Search Protocol Host processes in Task Manager
    2. Ran Office Diagnostics
    3. Repaired Office 2007
    4. Deleted HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Microsoft Outlook (key simply reappeared)
    5. Removed Windows 10 Mail/Calendar App

    I am out of ideas and, as always, I appreciate any suggestions from this high quality forum.

    Regards,
    John
      My ComputerSystem Spec

  2.    12 Jan 2017 #2

    Hi, It would be helpful to understand the root cause- e.g. which file type the problem originates with.

    Iif you are convinced it is associated with Windows search indexing
    (example eml file type - is it pst for Outlook? I've never used it).
    Click image for larger version. 

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    then as an experiment you could try disabling file contents for an appropriate file type.

    There may be useful information in the event logger.

    Once you know the file type, you can try manually re-associating it.

    Presumably you mean you've checked here:
    Click image for larger version. 

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      My ComputerSystem Spec


  3. Posts : 13
    Windows 10 Pro 64-bit
    Thread Starter
       12 Jan 2017 #3

    Hello Dalchina,

    Thank you for your thoughtful response.

    My indexing options for eml files are set exactly like your image. However, indexing options for pst files (yes, that is the file type used by Outlook to store messages, etc.) are set to index file properties only. I wonder it that should be set to index properties AND file contents? Of note is that the search function within Outlook seems to work just fine; however, I don't know if new massages are being properly indexed.

    Also of note is that my list of default programs does not identify ANY email program (yours shows Thunderbird). The Windows 10 Mail App did appear here before I removed it. This may be the root cause. Should Outlook appear in this list? In "Set Program Access and Computer Defaults", use my current e-mail program is ticked.
      My ComputerSystem Spec

  4.    12 Jan 2017 #4

    The icon by pst should indicate what program is associated with it.
    At this point we don't actually know which file type may be linked to what you're seeing.

    Also of note is that my list of default programs does not identify ANY email program
    Yes, that sounds like a problem. Can you uninstall/deselect and remove Outlook, then reinstall it?

    This, for example, will tell you explicitly and allow you to change it.
    Click image for larger version. 

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    I wonder it that should be set to index properties AND file contents?
    That wouldn't be appropriate until you have a program associated with it. If anything, you'd want to deselect indexing of this lacking an email program if you wanted to see if this is related to your message, just for test purposes. My guess is it's something else.

    Bear in mind there's also this:
    Click image for larger version. 

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    and mailto

    You might find that setting Mail as default initially stops the messages. You could try that, then reinstall Outlook, perhaps.

    This might be of interest:
    https://support.microsoft.com/en-us/kb/813745
      My ComputerSystem Spec


  5. Posts : 13
    Windows 10 Pro 64-bit
    Thread Starter
       12 Jan 2017 #5

    In "Set Associations", .pst appears with a generic page icon and the default is "Unknown application". Attempts to change program failed; an error message stated "The program you have selected (Outlook.exe) cannot be associated with this file type.

    Choose default applications by protocol didn't display any of the protocols you suggested. I had previously uninstalled the Mail and Calendar Apps which likely explains that fact.

    And 1 new piece of information. While attempting to modify the folder structure in the Outlook Navigation pane, this error message was generated: Outlook cannot read the registry information. ...restart or reinstall. This is a fresh re-install of Office 2007 followed by a repair in place. I had to resort to MicrosoftFixit20052 to remove the prior installation.
      My ComputerSystem Spec

  6.    12 Jan 2017 #6

    You could try restoring the Mail and Calendar apps, but it's possible some damage has occurred with the various things you've done which you could spend a long time fiddling with unsuccessfully.

    I would suggest you consider an in-place upgrade repair install, which keeps all programs and most settings.
      My ComputerSystem Spec


  7. Posts : 13
    Windows 10 Pro 64-bit
    Thread Starter
       12 Jan 2017 #7

    I have taken your suggestion and reinstalled the Mail and Calendar Apps. The only reason I removed them was for test purposes; since the issue persisted, it makes sense to put them back. Tomorrow I will try the in-place repair of the Microsoft Office suite and let you know the results
      My ComputerSystem Spec

  8.    13 Jan 2017 #8

    Hi, I would first see if you can get Mail configured as your default client, or check it now is. If that doesn't work or isn't working, I think you've little chance of then selecting Outlook as your default.

    If you can get Mail configured, then you can try reconfiguring Office- if you check the install options it might allow you to select whether to install Outlook or not- modify. I've not used Office 2007, but if you can deselect Outlook (remove it) then select it again as an optional component, that might be more focussed.

    If all the above fails, an in-place upgrade repair install, which keeps all programs and most settings, refers to Win 10, not Office.

    Here's my text and a link to the tutorial.
    Precede it with this in case sthg has happened to your file system:

    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    An In-place upgrade repair install will fix many things, but not those where the settings are not changed by the procedure.

    For this you need an installation medium with the same base build as you have installed, and x64 if you have a 64 bits OS, else x86 (32 bits).

    Recommendation:
    Before you perform the following major repair procedure, do create a disk image (see below).

    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Tutorials
    - this includes a link from which you can obtain Windows 10 iso file (" download a Windows 10 ISO"), or create a bootable medium.

    I would recommend creating the bootable medium, as this can be used
    - for any future in-place upgrade repair install
    - to boot from and use its recovery options should Windows become unbootable.
    - to clean install Windows

    This will refresh Windows, after the manner of a Windows installation.
    - all/most associations will be unchanged
    - all your programs will be left installed
    - no personal data should be affected
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - you will need to redo Windows updates subsequent to the build you have used for the repair install
    - Windows.old will be created
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo any language downloads including the display language if you changed that)
    - inactive title bar colouring (if used) will be reset to default
    - if Qttabbar is installed, you need to re-enable it in explorer (Options, check Qttabbar)
    This is one of the better features of Win10: as each major build comes out, that's your updated reference build, and as updates are mostly cumulative, there will be few to do.


    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect (free/commercial) + boot disk/device + large enough external storage medium.
      My ComputerSystem Spec


  9. Posts : 13
    Windows 10 Pro 64-bit
    Thread Starter
       13 Jan 2017 #9

    I am delighted to report that after reinstalling the Mail and Calendar Apps, I have made these observations:
    1. Annoying message which was the subject of this thread no longer appears (Hooray!)
    2. No error message when modifying Outlook folders in navigation pane
    3. Microsoft Office Outlook now appears in Default Programs
    4. Default App for email is "Mail" but I am able to change that to Outlook
    5. Choose default apps by file type displays "Choose Default" for .pst (I'm not too concerned about that because pst data files do open in Outlook)
    Thank you for staying with me on this! I think I'm good to go.
      My ComputerSystem Spec

  10.    13 Jan 2017 #10

    Great outcome.
      My ComputerSystem Spec


 

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