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  1. Joined : Feb 2016
    Posts : 20
    Windows 10 Pro
       2 Weeks Ago #1

    Windows Mail App - Inbox Not Receiving Incoming Email


    Using the Windows 10 native mail app with my Outlook.com account any email sent to me goes into a folder with my email address. Nothing ever shows up in the "Inbox" folder. Is there a way to change that?
      My System SpecsSystem Spec


  2. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 571
    Windows 10 Pro Build 1607
       2 Weeks Ago #2

    Could you post a screen shot of what the app looks like when it first starts.

    By chance do you have a separate Microsoft account that you log in with and a different Microsoft email account?
      My System SpecsSystem Spec


  3. Joined : Feb 2016
    Posts : 20
    Windows 10 Pro
       2 Weeks Ago #3

    Screenshot - Microsoft Mail - Windows 10 Pro


    Last edited by mooreted; 2 Weeks Ago at 13:40. Reason: Blur Information
      My System SpecsSystem Spec


  4. Joined : Feb 2016
    Posts : 20
    Windows 10 Pro
       2 Weeks Ago #4

    As you can see there is no email in the 'Inbox' folder. I sign into my Microsoft account with my Google account but my Outlook account is set as an alias.
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 571
    Windows 10 Pro Build 1607
       2 Weeks Ago #5

    Sorry I'm a little slow today. What do you mean as alias. It is an alias within your Gmail account? It looks like it has your outlook account as lone account. Do you forward mail between accounts outside the app.
      My System SpecsSystem Spec


  6. Joined : Feb 2016
    Posts : 20
    Windows 10 Pro
       2 Weeks Ago #6

    I log into my computer with my Gmail account and I have a separate Outlook account. When logging into my account it shows both email addresses and I can choose which one is the "(primary alias)". I have tried switching primary aliases; that did nothing.
      My System SpecsSystem Spec


  7. Joined : Nov 2013
    Chicagoland
    Posts : 20,763
    Tower: W8.1; Laptop: W10 Pro build 10586; Windows Phone 8
       2 Weeks Ago #7

    mooreted said: View Post
    I log into my computer with my Gmail account and I have a separate Outlook account. When logging into my account it shows both email addresses and I can choose which one is the "(primary alias)". I have tried switching primary aliases; that did nothing.
    Hi there. Just a suggestion to remove that image in your prior post so as people don't see your addresses.

    Can you see emails in your Outlook.com online?
      My System SpecsSystem Spec


  8. Joined : Feb 2016
    Posts : 20
    Windows 10 Pro
       2 Weeks Ago #8

    It looks the same in Outlook online.
      My System SpecsSystem Spec


  9. Joined : Nov 2013
    Chicagoland
    Posts : 20,763
    Tower: W8.1; Laptop: W10 Pro build 10586; Windows Phone 8
       2 Weeks Ago #9

    Is this in an Insider build or the anniversary build?
      My System SpecsSystem Spec


  10. Joined : Nov 2013
    Chicagoland
    Posts : 20,763
    Tower: W8.1; Laptop: W10 Pro build 10586; Windows Phone 8
       2 Weeks Ago #10

    @mooreted

    Is all ok within Settings gear (click/tap) within the app? > click/tap Manage Accounts > click/tap each individual account > You should see as below. Are those settings correct?

    Click image for larger version. 

Name:	Outlook Settings.PNG 
Views:	10 
Size:	22.9 KB 
ID:	115792
      My System SpecsSystem Spec


 
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