Windows 10: Can No longer Open Firefox or iTunes - One or More Threads of xxx are

  1.    21 Dec 2016 #1

    Can No longer Open Firefox or iTunes - One or More Threads of xxx are


    This is a recent occurrence. Firefox sometimes starts after about 5 minutes but iTunes not at all.

    In the Task Manager, under Details, Analyze Wait Chain I'll see the message -

    One or More Threads of xxx are waiting to finish network I/O

    Firefox is at the latest version,and I've disabled all extensions and the startpage is set to google.com.

    I've uninstalled and reinstalled both. These are the only 2 apps affected. Chrome works just fine.

    Any thoughts? Thanks so much for your help!

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  2.    21 Dec 2016 #2

    Have you tried running Firefox in Safe Mode, a standard diagnostic tool?

    Safe Mode - MozillaZine Knowledge Base

    The problem is more likely to be in the Fx profile than in the program itself, although your specific error is not one I have seen raised previously.

    Profile folder - Firefox - MozillaZine Knowledge Base
      My ComputerSystem Spec

  3.    22 Dec 2016 #3

    Will do - but do you have a similar diagnostic suggestion for iTunes? Same hangup issue. Will try FF safemode right now. Thank you so much for your assistance!
      My ComputerSystem Spec

  4.    22 Dec 2016 #4

    Just tried starting FF in safe mode - still took about 5 minutes to start using the command

    firefox -safe-mode

    I should have mentioned that I've already disabled all of the extensions and hw acceleration. I've also performed a reset several times as well in the past.

    I renamed my profile and started FF - still see issue with thread waiting to finish network i/o.

    This is only happening with FF and iTunes.

    Thanks again for your help. I have 2 machines - both Win 10 and this is only happening on one of them.
      My ComputerSystem Spec

  5.    22 Dec 2016 #5

    penTechCoach said: View Post
    Will do - but do you have a similar diagnostic suggestion for iTunes? Same hangup issue. Will try FF safemode right now. Thank you so much for your assistance!
    Sorry, I know "meTunes," but not iTunes.
      My ComputerSystem Spec

  6.    22 Dec 2016 #6

    penTechCoach said: View Post
    Just tried starting FF in safe mode - still took about 5 minutes to start using the command

    firefox -safe-mode


    I should have mentioned that I've already disabled all of the extensions and hw acceleration. I've also performed a reset several times as well in the past.

    I renamed my profile and started FF - still see issue with thread waiting to finish network i/o.

    This is only happening with FF and iTunes.

    Thanks again for your help. I have 2 machines - both Win 10 and this is only happening on one of them.
    Next step is to create a new Firefox profile, as yours may be corrupt; renaming it will have no effect; Fx does not use the name you give a profile, which is there so that, if you have more than one profile, you will know which one is which.

    Creating a new Firefox profile on Windows - MozillaZine Knowledge Base
      My ComputerSystem Spec


 

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