Changed ms account, problem with onedrive. Solved

  1.    30 Oct 2016 #1

    Changed ms account, problem with onedrive.

    I change my ms account to a address. The old ms account is set to delete 12/28/2016. My problem is that when I go to onedrive, it wants me to set time zone in When I check option I set language (English US) and time zone (Eastern US). But when I click on save it resets time zone to select time zone and does not save. Tried this on Internet Explorer, Microsoft Edge, Google Chrome, and Firefox.

    Also when I go to I get this message.

    Hewjr100​@outlook​.com​ will be closed on 12/28/2016

    You're trying to sign in to an account that's going to be closed. If you continue, we'll reopen the account. If you cancel, your account stays marked for closure. Learn more about the effects of closing an account.

    What do you want to do?

    Well I do not want to reopen it, so how do I set time zone?


    PS another thing I just tried to download screenshot from the ms store, but it wanted my pin # from I tried it and it says there is a problem with your ms account, fix this on the web. So how can I fix this.
      My ComputerSystem Spec

  2.    30 Oct 2016 #2

    For the time being I am going to reactivate my account. But by all means send me any info you can about my post.


    PS in new account onedrive has only 5 gb of storage, in old account it has 30 gb?
      My ComputerSystem Spec

  3.    30 Oct 2016 #3

    Here is a more detailed description of my problem. When I first created a Microsoft account I used a address for my account. Sometime later I decided to go all Microsoft, so I created a Microsoft account using address. As time went by I was able to upgrade and keep 30gb of storage.

    My problem started with email, both on PC and iPhone (5s). I started getting bombarded with spam for one thing, then out of the blue, my outlook contacts on iPhone started adding # no name entries by the hundreds. This is why I am switching back to gmail account in windows 10 and iPhone. I have imported all my contacts to gmail, deleted outlook account from iPhone, and replaced with gmail account. Next I spent 2 days changing my email with all of my online accounts and forums, and friends. I also went to Microsoft to delete account.

    Now I switched to my old Microsoft gmail account and I encountered the following problems.

    1. One drive has only 5 GB of storage, instead of 30 GB
    2. Microsoft store wants pin number from outlook account, when I enter pin I get message to fix acct.
    3. When I click on fix account it sends me to page to reactivate account.
    4. One drive asks me to set time zone, I set it, and click save, but it defaults to set time zone again, retry does the same thing.

    Aftermath: It became necessary to reactivate account, until I can figure out what to do or get help from the forum.

    If I posted this in the wrong forum I am sorry, please move to right forum.


    PS I used Internet Explorer, Microsoft Edge, Google Chrome, and Firefox to try and fix all issues to no avail.
      My ComputerSystem Spec

  4.    31 Oct 2016 #4

    Ok this is is an update. After talking to 5 microsoft support techs, and 2 web mail chats it was determined that my old ms gmail account was created before the free offer for 15 gb of storage and 15 gb for camera roll offer. I had already created a separate account then took the offer. Niether accounts were linked, I beleive as an alias. When ms decided to reduce the storage back to 5 gb, they allowed users to click on a link a keep the 30 gb's. So to make a long story short, I had no choice but to delete ms gmail account and reactive ms outlook account.

    I don't know if other people have 2 or more accounts, but I hope they both are in sync or linked somehow.


    PS Marking thread as solved
      My ComputerSystem Spec


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