Windows 10: Chrome Load Error from External Link?
Chrome Load Error from External Link?
Chrome is working fine for normal browsing. I get the 0xc0000142 error when opening Chrome from an external link e.g. the Buy link in Macrium Reflect / Help. The link opens fine if I select Edge as the default browser. I've done the obvious steps of running sfc /scannow and reinstalling Chrome to no effect. Stopping Kaspersky Internet Security stops the error but I can't identify the specific antivirus option causing the problem by turning off/on each antivirus feature. Is there a known fix for this issue? I enclose the error report and error log entry:
Faulting Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 54.0.2840.71
Application Timestamp: 58085902
Fault Module Name: apphelp.dll
Fault Module Version: 10.0.14393.0
Fault Module Timestamp: 578999e1
Exception Code: c0000005
Exception Offset: 000000000003685b
OS Version: 10.0.14318.104.22.168.768.101
Locale ID: 2057
Additional Information 1: 8c47
Additional Information 2: 8c4713df7179334d118abb538c5fc700
Additional Information 3: 5c3a
Additional Information 4: 5c3aef3c239dbf5ccb1b15fc927bce13
Extra information about the problem
Bucket ID: 2789c5977b616e4fc7edf7db51b1bc46 (120577957528)
Last edited by Steve C; 28 Oct 2016 at 02:07.
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