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  1.    28 Sep 2016 #1
    Join Date : Oct 2015
    Posts : 47
    Windows 10

    Google won't open on Firefox -- insecure site


    My son's laptop has Windows 10 as its OS, the latest version of Firefox, no antivirus (just Windows Defender). When he tries to open Google, a message comes up that the site is insecure, and there is no possibility to add a certificate. Does anyone know how to get around this? I've tried the various things suggested online, but Google will just not open (even though it will open if he uses Edge or Chrome as a browser).

    Florio
      My ComputerSystem Spec
  2.    28 Sep 2016 #2
    Join Date : Aug 2016
    S/E England
    Posts : 4,099
    10 Home x64 (1709) (10 Pro on 2nd pc)

    As your location is Italy, I've tried 'Google Italia' in both Edge and Firefox. I had to guess the address, so I tried google.co.it and google.it Both Edge and Firefox opened google.it but both Edge and Firefox report 'a problem with this website’s security certificate' for google.co.it - in Edge, clicking 'continue anyway' gets to a '404 page not found' error.

    Click image for larger version. 

Name:	google.PNG 
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ID:	103488

    A Whois lookup shows Google as the Registrant for both domains:

    Domain: google.it
    Status: ok
    Created: 1999-12-10 00:00:00
    Last Update: 2016-05-07 00:46:51
    Expire Date: 2017-04-21

    Registrant
    Organization: Google Ireland Holdings



    Domain: google.co.it
    Status: ok
    Created: 2006-10-25 00:00:00
    Last Update: 2016-05-12 00:42:04
    Expire Date: 2017-04-26

    Registrant
    Organization: Google Ireland Holdings


    So I suspect that your son's Firefox is trying to open the Google.co.it one, while Chrome and Edge are looking at Google.it

    As to why Google have registered two domains for Italy, but only one of them works I cannot say.
      My ComputersSystem Spec
  3.    28 Sep 2016 #3
    Join Date : Oct 2015
    Posts : 47
    Windows 10
    Thread Starter

    Thanks for your reply, Bree. The correct address is Google. I haven't come across http://www.google.co.it.

    The strange thing is that this problem has only just sprung up. Up until the other day, Firefox was opening Google without problems!

    Florio.
      My ComputerSystem Spec
  4.    28 Sep 2016 #4
    Join Date : Oct 2014
    Trnava
    Posts : 2,737
    Windows 10.4 Home 1709 x64

    The problem is with certificate revocation, depending on, how the browser updates it, the new certificate was issued on 14th Sep. It will be "probably" fixed, once the latest Firefox will be installed. Try the latest beta from 28th Sep.

    Download Firefox 50.0 Beta 2 - Technical Details - FileHippo.com

    Or try this: How can you set Firefox to, or tell if FF is always checking for certificate revocation?
      My ComputerSystem Spec
  5.    28 Sep 2016 #5
    Join Date : Oct 2015
    Posts : 47
    Windows 10
    Thread Starter

    Thanks for your input. I'll try the latest Beta on my son's laptop. However my own PC, which also runs Windows 10 and Firefox has no problems opening Google. This makes me think that something is set up incorrectly on my son's computer.
    Florio
      My ComputerSystem Spec
  6.    28 Sep 2016 #6
    Join Date : Aug 2016
    S/E England
    Posts : 4,099
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Florio View Post
    This makes me think that something is set up incorrectly on my son's computer
    It could still be something as simple as the wrong address. Try typing 'google' in your son's Firefox address bar and see what the auto-complete puts on the end of it. One accidental visit to the wrong address could have added it to the auto-complete's memory.
      My ComputersSystem Spec
  7.    29 Sep 2016 #7
    Join Date : Jun 2015
    Posts : 860
    Win 10 Home

    I just put FF in and its blocking pages I ask to go to online???
      My ComputerSystem Spec
  8.    29 Sep 2016 #8
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi, @Florio:

    In addition to the excellent suggestions already offered....

    Quick question: is the computer's date and time correct on the system in question?

    {Incorrect system date/time can cause that sort of problem...}

    Cheers,
    MM
      My ComputerSystem Spec
  9.    29 Sep 2016 #9
    Join Date : Oct 2015
    Posts : 47
    Windows 10
    Thread Starter

    Thank you all for your suggestions. I'm currently away from home for a couple of days, but as soon as I get back I'll follow up on your advice...
    Florio
      My ComputerSystem Spec
  10.    30 Sep 2016 #10
    Join Date : Jun 2015
    Posts : 860
    Win 10 Home

    Quote Originally Posted by MoxieMomma View Post
    Hi, @Florio:

    In addition to the excellent suggestions already offered....

    Quick question: is the computer's date and time correct on the system in question?

    {Incorrect system date/time can cause that sort of problem...}

    Cheers,
    MM
    yep, atomic clock verified
      My ComputerSystem Spec

 
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