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  1. Joined : Oct 2015
    Posts : 38
    Windows 10
       28 Sep 2016 #1

    Google won't open on Firefox -- insecure site


    My son's laptop has Windows 10 as its OS, the latest version of Firefox, no antivirus (just Windows Defender). When he tries to open Google, a message comes up that the site is insecure, and there is no possibility to add a certificate. Does anyone know how to get around this? I've tried the various things suggested online, but Google will just not open (even though it will open if he uses Edge or Chrome as a browser).

    Florio
      My System SpecsSystem Spec


  2. Joined : Aug 2016
    S/E England
    Posts : 1,123
    10 Home x64 (1607), Pro x86 (1511 & 1607)
       28 Sep 2016 #2

    As your location is Italy, I've tried 'Google Italia' in both Edge and Firefox. I had to guess the address, so I tried google.co.it and google.it Both Edge and Firefox opened google.it but both Edge and Firefox report 'a problem with this website’s security certificate' for google.co.it - in Edge, clicking 'continue anyway' gets to a '404 page not found' error.

    Click image for larger version. 

Name:	google.PNG 
Views:	1 
Size:	293.1 KB 
ID:	103488

    A Whois lookup shows Google as the Registrant for both domains:

    Domain: google.it
    Status: ok
    Created: 1999-12-10 00:00:00
    Last Update: 2016-05-07 00:46:51
    Expire Date: 2017-04-21

    Registrant
    Organization: Google Ireland Holdings



    Domain: google.co.it
    Status: ok
    Created: 2006-10-25 00:00:00
    Last Update: 2016-05-12 00:42:04
    Expire Date: 2017-04-26

    Registrant
    Organization: Google Ireland Holdings


    So I suspect that your son's Firefox is trying to open the Google.co.it one, while Chrome and Edge are looking at Google.it

    As to why Google have registered two domains for Italy, but only one of them works I cannot say.
      My System SpecsSystem Spec


  3. Joined : Oct 2015
    Posts : 38
    Windows 10
       28 Sep 2016 #3

    Thanks for your reply, Bree. The correct address is Google. I haven't come across http://www.google.co.it.

    The strange thing is that this problem has only just sprung up. Up until the other day, Firefox was opening Google without problems!

    Florio.
      My System SpecsSystem Spec


  4. Joined : Oct 2014
    Trnava
    Posts : 1,713
    Windows Home x64
       28 Sep 2016 #4

    The problem is with certificate revocation, depending on, how the browser updates it, the new certificate was issued on 14th Sep. It will be "probably" fixed, once the latest Firefox will be installed. Try the latest beta from 28th Sep.

    Download Firefox 50.0 Beta 2 - Technical Details - FileHippo.com

    Or try this: How can you set Firefox to, or tell if FF is always checking for certificate revocation?
      My System SpecsSystem Spec


  5. Joined : Oct 2015
    Posts : 38
    Windows 10
       28 Sep 2016 #5

    Thanks for your input. I'll try the latest Beta on my son's laptop. However my own PC, which also runs Windows 10 and Firefox has no problems opening Google. This makes me think that something is set up incorrectly on my son's computer.
    Florio
      My System SpecsSystem Spec


  6. Joined : Aug 2016
    S/E England
    Posts : 1,123
    10 Home x64 (1607), Pro x86 (1511 & 1607)
       28 Sep 2016 #6

    Florio said: View Post
    This makes me think that something is set up incorrectly on my son's computer
    It could still be something as simple as the wrong address. Try typing 'google' in your son's Firefox address bar and see what the auto-complete puts on the end of it. One accidental visit to the wrong address could have added it to the auto-complete's memory.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 644
    Win 10
       29 Sep 2016 #7

    I just put FF in and its blocking pages I ask to go to online???
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       29 Sep 2016 #8

    Hi, @Florio:

    In addition to the excellent suggestions already offered....

    Quick question: is the computer's date and time correct on the system in question?

    {Incorrect system date/time can cause that sort of problem...}

    Cheers,
    MM
      My System SpecsSystem Spec


  9. Joined : Oct 2015
    Posts : 38
    Windows 10
       29 Sep 2016 #9

    Thank you all for your suggestions. I'm currently away from home for a couple of days, but as soon as I get back I'll follow up on your advice...
    Florio
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 644
    Win 10
       30 Sep 2016 #10

    MoxieMomma said: View Post
    Hi, @Florio:

    In addition to the excellent suggestions already offered....

    Quick question: is the computer's date and time correct on the system in question?

    {Incorrect system date/time can cause that sort of problem...}

    Cheers,
    MM
    yep, atomic clock verified
      My System SpecsSystem Spec


 
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