My MS Exchange Email Address doesn't Work?

  1. Steve C's Avatar
    Posts : 6,657
    Windows 10 Pro 64 bit

    My MS Exchange Email Address doesn't Work?

    I use Outlook 2010. I was using the Hotmail Connector with my MS mail account (at to synch contacts but this is no longer supported. I've now added my MS account using the new account wizard which configures a MS Exchange account for my MS mail account and does synch contacts.

    However, when the account is configured as an Exchange account, my user name appears in the format outlook_{text string} This name name appears in the email sent address from the account but it doesn't work as a legit email address since the email is returned to sender. My correct email address does send and receive emails from the Exchange configured account.

    I want to change my user name to the correct email address for my account but I can't change this from Outlook or the Mail option under Control Panel.

    How do you configure an Exchange account to send out the correct reply email address?
      My Computers

  2. Steve C's Avatar
    Posts : 6,657
    Windows 10 Pro 64 bit
    Thread Starter

    I managed to solve this - here is the solution in case anyone else has the same problem.

    The problem was due to me using an alias MS account email in the format in the Outlook new account wizard when the actual MS account name was in the format

    I simply swapped the accounts around so is the actual account name and is the alias account name.

    I can now send and receive emails and my correct sender email address appears. Surprisingly, Windows 10 on both of my PCs recognised the switch between names and logged in fine. I did have to log out and re-log into some apps but all is now fine.
      My Computers


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