Problems Drag & drop on outlook after Windows 10 update


  1. Posts : 4
    Windows 10 / MAC OS
       #1

    Problems Drag & drop on outlook after Windows 10 update


    Hi There,
    After Windows 10 aniversary update we are having problems on some computers where users are not able to drag 'n drop items (emails) to folders. If you click and move your mouse slowly sometimes it works, otherwise it doesn't. Looking at firts it seems a mouse problems, but it started after the update and on 5 computers.

    I read on this forum about problems opening .RDP files that this update generated and the purposed solution worked fine for the .RDP problem.

    Does anyone is having problems on outlook after this update?

    Tks in advance.
      My Computer


  2. Posts : 438
    Win 10 pro 1803
       #2

    you could try and run sfc /scannow for one of the computers to see if it has any affects on it.
    you could try to kill the explorer.exe process tree and relaunch it to see if it makes any difference, easier to cut out some things from the diagnosing process.
      My Computer


  3. Posts : 4
    Windows 10 / MAC OS
    Thread Starter
       #3

    After many tests I resolved to rollback this update on all affected computers. This update is NOT ready.

    Tks!
      My Computer


  4. Posts : 4
    Windows 10 / MAC OS
    Thread Starter
       #4

    Hi,
    i've run into the same problem again! In china i released this update 1607 on accident and it updated 100 computers. No way i can rollback all of them. Some (not all) are having this same issue. The interesting this I've found is that if I remote connect (log me in for example) to these computers I can drag and drop!
      My Computer


  5. Posts : 4
    Windows 10 / MAC OS
    Thread Starter
       #5
      My Computer


  6. DMI
    Posts : 2
    Windows 10
       #6

    I purchased Office 2019 for a WIndows 10 Pro system and thought I had the same problem. Articles on the web suggested failure to drag and drop could be fixed by unchecking and the restarting cached mode for exchange boxes or repeatedly hitting escape. None of this is relevant. The fix is as follows : There is none : as there is no problem - Under Office 2016 and 2019 systems if you search your Inbox and there are no subfolders you can highlight and drag and drop to any new folder. However if you have more than 1 folder or subfolder as most folks do than look for next to the search box Current Mailbox or other choices which include Current Folder. These choices appear also in the top navigation ribbon - Panel if you open that AND once you start to type in search : in other words these options appear always next to search and in the top ribbon once you start typing into search. Click on Current Folder for your Inbox not Current Mailbox or in the top ribbon. Run your search in a current folder (the one you are in such as you inbox). You can highlight multiple emails and drag and drop them . You can also do this in Sent. What you cannot do is search all folders and drag and drop your results from multiple folders to a single folder. At least not if you have an exchange mail. I spent an hour with an Msoft engineer on this and he had heard of this problem and mentioned this among other fixes including re-installing my software which I did : however I did that only after i failed to notice I was searching under Current Mailbox NOT Current folder. Search only in a Current Folder and you are good to go - hope this saves some folks Sunday time otherwise better spent ! And Msoft should post this solution to the web for the same reason : many people are baffled by this as was I - it's simple once you understand the fix is in the machine obscure though the commands may be
      My Computer


 

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