1. Joined : Aug 2016
    Posts : 3
    Windows 10
       21 Aug 2016 #1

    Edge and IE11 cannot reach https://login.live.com


    Hello,

    I am unable to access Sign in to your Microsoft account on my desktop computer running Windows 10 on a home Ethernet network using Edge and IE11. I am connected to the Internet through a Fritz!Box 7490 DSL connection.

    I originally tried to solve this problem as a network issue - and it may still turn out to be one - but since I am able to log in to my live.com account using Google Chrome on this computer and from Linux and OS X machines on the network, I am now looking at the possibility that it is some setting shared by Edge and IE11 that is causing my problem.

    A secondary effect of this problem is that I am unable to activate Office 365 products, because once I enter my account email address, the activation process wants to take me to live.com to confirm my subscription.

    I have seen a number of posts on this and other sites about the "Hmm..." messages, and that's the message I am shown when I try to access login.live.com. Since, in all of the other posts, the issue was a complete inability of Edge to access the sites, this seems to me to be something different. Thus, I started a new thread rather than add to one of the others.

    I will be grateful for any and all suggestions on how to fix this problem.

    Cheers,
    hussar
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       21 Aug 2016 #2

    Hi:

    What antivirus and other security applications are you running?

    MM
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 3
    Windows 10
       21 Aug 2016 #3

    I'm running McAfee's suite. But I had disabled them on an earlier troubleshooting effort.

    It appears that it is now fixed. I went into the Internet Options Control Panel and deleted the history, etc. I also added TLS 1.1 and TLS 1.2 to the list of accepted security protocols. I am kicking myself for not having tried all of that earlier and instead going for the more complicated solutions.

    Cheers,
    hussar
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       21 Aug 2016 #4

    Ah, yes, the old "delete history" solution.
    Life is good when it's easy to solve a computer problem.

    Glad you got it sorted.
    Thanks for taking the time to let us know.

    Cheers,
    MM
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    Posts : 3
    Windows 10
       21 Aug 2016 #5

    Thanks for your readiness to help me with this issue. Sorry that the solution was something I should have already tried.

    Cheers,
    Sean
      My System SpecsSystem Spec


 


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