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  1.    11 Aug 2016 #1
    Join Date : Jul 2015
    Posts : 19
    Windows 10

    Thunderbird is killing ME!


    Or I'm killing myself, but anyway I'm not very computer savvy. I really have been fighting Microsoft since my WLM stopped working with outlook.com. Prior to that I lost Hotmail.com because of some security problem and had to switch to outlook. Then, Microsoft changed that so it wouldn't work with WLM. So I started using Thunderbird. It quit syncing with outlook.com and I wasn't able to get any email. I finally found out it was a SSL/TLS problem with ESET which I fixed. But the problem (I created) was to add the same outlook.com account to Thunderbird to see if that fixed the problem BEFORE I found out about the SSL/TLS problem. Now I can get rid of the second (same) account I created. I have uninstalled Thunderbird a couple of times, no help. Tried going back to an earlier version of Thunderbird no help. So if anyone knows how to get rid of one of these (same) accounts I would sure appreciate it. Thank you to all in advance.
      My ComputerSystem Spec
  2.    11 Aug 2016 #2
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi:

    >>I do not use Outlook, WLM or hotmail. But I am a long-time Thunderbird user.

    A couple of things:
    • Reverting to an older, unsupported, insecure version of TB is not a good idea for many reasons (#1 = security).
    • Doing so may have "broken" your profile, where your account data, emails and other settings are stored.
    • Uninstalling the TB program will not necessarily remove your account data, as that information is stored in your profile.


    >>If I understand your post correctly, you want to fully and cleanly remove all traces of TB?
    >>Doing so, if you also remove your profile, will also remove and delete all of your stored email messages (if you have been storing on them on the local computer via POP3 protocol, as opposed to IMAP).

    So, before we provide suggestions on how to do that, please confirm this what you want to do, or whether you want to accomplish something else that is less destructive?

    Thanks,
    MM
      My ComputerSystem Spec
  3.    11 Aug 2016 #3
    Join Date : Jul 2015
    Posts : 19
    Windows 10
    Thread Starter

    Quote Originally Posted by MoxieMomma View Post
    Hi:

    >>I do not use Outlook, WLM or hotmail. But I am a long-time Thunderbird user.

    A couple of things:
    • Reverting to an older, unsupported, insecure version of TB is not a good idea for many reasons (#1 = security).
    • Doing so may have "broken" your profile, where your account data, emails and other settings are stored.
    • Uninstalling the TB program will not necessarily remove your account data, as that information is stored in your profile.


    >>If I understand your post correctly, you want to fully and cleanly remove all traces of TB?
    >>Doing so, if you also remove your profile, will also remove and delete all of your stored email messages (if you have been storing on them on the local computer via POP3 protocol, as opposed to IMAP).

    So, before we provide suggestions on how to do that, please confirm this what you want to do, or whether you want to accomplish something else that is less destructive?

    Thanks,
    MM
    Thank you for the quick reply.
    So to answer the question I want to do something less destructive. I would like to keep Thunderbird like it is, just delete the duplicate account I made.
      My ComputerSystem Spec
  4.    11 Aug 2016 #4
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi:

    We don't really have enough data yet to advise you with any level of detail.

    For starters, what version of TB are you now running?
    Are your mail accounts ISP, webmail, Exchange, and/or other?
    POP3 or IMAP?
    Installed security programs (AV, firewall, etc)?
    SSL/STARTLS/TLS?
    How do you connect to the internet?
    Etc.

    If you have been upgrading/downgrading TB versions or doing other self-medication, it's possible that something has been corrupted in your profile.

    If I were you, especially if your accounts are IMAP, not POP3, I would strongly consider making a profile/email backup, just in case.
    Then I would start from scratch after a full clean uninstall.
    (If you use POP3 protocol, you can still backup your messages on your computer and import them into your new profile later, assuming they are not corrupted.)
    The TB setup/account wizard makes the process pretty automated and easy.

    Otherwise, this is likely to get very, very complicated and -- to be honest -- over my head.

    Let's see if someone more expert comes along with better advice.

    MM
      My ComputerSystem Spec
  5.    11 Aug 2016 #5
    Join Date : Jul 2015
    Posts : 19
    Windows 10
    Thread Starter

    For starters, what version of TB are you now running?
    Are your mail accounts ISP, webmail, Exchange, and/or other?
    POP3 or IMAP?
    Installed security programs (AV, firewall, etc)?
    SSL/STARTLS/TLS?
    How do you connect to the internet?

    1. I was using 17-8-0 but it just did a couple of updates to " 45.2.0 "
    2. Both duplicate accounts are IMAP
    3. I us ESET and had to diable SST/TLS so Thunderbird could connect with outlook.com (web version) and download emails
    4. I use Valleycom which is a fiber optic line to a dish which they installed a line of site dish to that one. (if that's what you meant)
    I have only tried the down grade thing once and it didn't work, so I still have all my files and folders and profile intact. Every thing seems to be working normally in Thunderbird "except" I have this duplicate account XXXX@outmail.com twice with all the folders in each. I go to the Account Settings in Tools and now when I click on the account it tells me I have a duplicate and to change the name???
    Is there a way to delete this duplicate account?
      My ComputerSystem Spec
  6.    11 Aug 2016 #6
    Join Date : Oct 2013
    NW Florida
    Posts : 9,250
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    FWIW, WLM will work with Outlook if the accounts are set up as IMAP. I have both WLM and Thunderbird. Both will get Mail from Outlook.
      My ComputersSystem Spec
  7.    11 Aug 2016 #7
    Join Date : Jul 2015
    Posts : 19
    Windows 10
    Thread Starter

    I use the web version of outlook.com not sure if that works anymore. I thought you had to buy the "outlook express" program from Microsoft. I will try the WLM 2012 mail again and see if it does.
      My ComputerSystem Spec
  8.    11 Aug 2016 #8
    Join Date : Oct 2013
    NW Florida
    Posts : 9,250
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    Quote Originally Posted by evhid1 View Post
    I use the web version of outlook.com not sure if that works anymore. I thought you had to buy the "outlook express" program from Microsoft. I will try the WLM 2012 mail again and see if it does.
    Be sure and set up your Outlook accounts as IMAP not POP3. But, Thunderbird will work as well.
      My ComputersSystem Spec
  9.    11 Aug 2016 #9
    Join Date : Jul 2015
    Posts : 19
    Windows 10
    Thread Starter

    Thunderbird is work normally for me, except I can't get rid of this duplicate account. I was able to rename it to an old gmail account I had but when I click on manage identities the delete button is greyed out, even on the other two accounts.
      My ComputerSystem Spec
  10.    11 Aug 2016 #10
    Join Date : Oct 2013
    NW Florida
    Posts : 9,250
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    I'm sure @MoxieMomma can help with that much better than I can.
      My ComputersSystem Spec

 
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