Edge can't open using built-in Admin account

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  1. 3point1's Avatar
    Posts : 81
    Win 10 ver 1909
       #1

    Edge can't open using built-in Admin account


    Hello,

    My office updated to Win 10 about three months ago. One of my co-workers has discovered that she can't boot Edge. I've tried these potential fixes, but still no go.

    Fix #1:

    1. >Win/R & type “secpol.msc” (no quotes); browse to:
    >Local Policies, >Security Options, scroll to
    User Account Control:Admin Approval Mode for Built-in Administrator Account
    and enable.
    2. >Win/R & type “regedit” (no quotes); browse to:
    >Local Machine\Software\Microsoft\Windows\Current Version\Policies\System\Audit
    Change default value from empty to “0x0000000 (1)” (without quotes)
    3. Reboot.

    Fix #2:

    1. Open elevated cmd prompt.
    2. Enter:
    DISM.exe /Online /Cleanup-image /Scanhealth
    Wait for it.
    3. Enter:
    DISM.exe /Online /Cleanup-image /Restorehealth
    Wait for it.
    4. Enter:
    net stop wuauserv
    cd %systemroot%\SoftwareDistribution
    ren Download Download.old
    net start wuauserv
    net stop bits
    net start bits
    net stop cryptsvc
    cd %systemroot%\system32
    ren catroot2 catroot2old
    net start cryptsvc
    And…wait for it.
    5. Re-enter:
    DISM.exe /Online /Cleanup-image /Restorehealth
    6. Reboot.

    Fix #3:

    1. Win/R “regedit” (no quotes).
    2. Right click on HKEY_CLASSES_ROOT & select Permissions. Ensure that
    Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
    3. Right click on HKEY_CURRENT_USER & select Permissions. Ensure that
    Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
    4. Right click on HKEY_LOCAL_MACHINE & select Permissions. Ensure that
    Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
    5. Still in HKEY_LOCAL_MACHINE, right click on HARDWARE & select Permissions. Ensure that
    Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
    6. Still in HKEY_LOCAL_MACHINE, right click on SAM & select Permissions. Ensure that
    Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
    7. Still in HKEY_LOCAL_MACHINE, right click on SECURITY & select Permissions. Ensure that
    Permissions for SYSTEM is set to Allow Full Control and Read.
    8. Still in HKEY_LOCAL_MACHINE, right click on SOFTWARE & select Permissions. Ensure that
    Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
    9. Still in HKEY_LOCAL_MACHINE, right click on SYSTEM & select Permissions. Ensure that
    Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
    10. Right click on HKEY_USERS & select Permissions. Ensure that
    Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
    11. Right click on HKEY_CURRENT_CONFIG & select Permissions. Ensure that
    Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
    12. Reboot computer.

    Last but not least, I enabled the hidden Admin account and tried to boot Edge from there. Got the same error message.

    Any suggestions?
      My Computer

  2. AmericanPharaoh's Avatar
    Posts : 755
    Windows 10 Home
       #2

    Are you able to open Internet Explorer 11?
      My Computer

  3. 3point1's Avatar
    Posts : 81
    Win 10 ver 1909
    Thread Starter
       #3

    Yes, she can open IE 11.
      My Computer

  4. AmericanPharaoh's Avatar
    Posts : 755
    Windows 10 Home
       #4

    Our you able open Edge on problem computer using a different user account?
      My Computer

  5. 3point1's Avatar
    Posts : 81
    Win 10 ver 1909
    Thread Starter
       #5

    There are no other user accounts, with the exception of the hidden Admin account which I enabled this morning. Edge would not boot from there, either.
      My Computer


  6. Posts : 1,212
    Windows 10 Pro
       #6

    By design none of the modern Apps will run with an elevated Administrator account. The built in Administrator account is always elevated so is incompatible. The built in Administrator account was never designed for general use. It is unsafe to access the Internet with such an account and it has other issues as well. Create an admin level account for general use. Or better yet create and use a standard account.

    Unless you have a compelling reason to do otherwise it is best to use an OS as designed instead of looking for workarounds.
      My Computer

  7. 3point1's Avatar
    Posts : 81
    Win 10 ver 1909
    Thread Starter
       #7

    The hidden Admin account was ONLY enabled to test Edge. But your admonition re elevated account use is noted.
      My Computer

  8. aardvark's Avatar
    Posts : 164
    Pro x64 Desktop v1607 14393.51, Home x64 Laptop v1607 14393.51
       #8

    What was the exact error message?
      My Computer

  9. AmericanPharaoh's Avatar
    Posts : 755
    Windows 10 Home
       #9
      My Computer

  10. 3point1's Avatar
    Posts : 81
    Win 10 ver 1909
    Thread Starter
       #10

    @aardvark, the exact message was:
    This app can't open
    Microsoft Edge can't be opened using the Built-in Administrator account. Sign in with a different account and try again.

    @AmericanPharoah, I'll run the troubleshooter within the next hour, and post back.
      My Computer


 
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