Windows 10: After 14393.10 upgrade can't print from IE11 Solved

  1.    04 Aug 2016 #1

    After 14393.10 upgrade can't print from IE11


    Before the upgrade I could print web pages but now the print preview results in a blank page. I've tried turning off protected mode but that doesn't work. Any ideas?
      My ComputerSystem Spec

  2.    21 Aug 2016 #2

    Hi,

    Just resolved this problem by updating my graphics card driver. Nvidia release new drivers with past week for the anniversary edition.
      My ComputerSystem Spec

  3.    21 Aug 2016 #3

    lazzaro said: View Post
    Hi,

    Just resolved this problem by updating my graphics card driver. Nvidia release new drivers with past week for the anniversary edition.
    Hi lazzaro and thanks for the tip. I'll update mine as soon as I return from vacation on 8/30.

    Update 2016-09-09: Hi lazzaro. Thanks very much for the help. I finally returned from vacation and updated my driver as you suggested. It solve my problem.
    Last edited by SoFine409; 09 Sep 2016 at 15:26.
      My ComputerSystem Spec

  4.    26 Sep 2016 #4

    SoFine409 said: View Post
    Hi lazzaro and thanks for the tip. I'll update mine as soon as I return from vacation on 8/30.

    Update 2016-09-09: Hi lazzaro. Thanks very much for the help. I finally returned from vacation and updated my driver as you suggested. It solve my problem.
    Hello,

    I have a simular problem with IE 11 on a W10 x 64 desktop. Everything has been working fine until august 24, 2016 when Microsoft released a major update for W10 containing some 80+ updates. After that some strange things happened. Windows Live Mail had to be repaired by an existing fix and some third party programs showed troubles as well. Everything has been resolved, besides of the printing and printing preview feature of IE 11. When activated the pre-view screen remains blanc and nothing will be printed.
    I tried nearly all advices that are available on the internet including re-registring several *.dll files, changing the settings of IE11 and the printing authorisations but nothing helps.

    If I use Edge the printing feature works fine, bus as Edge does not want to cooperate with Norton Security features, I'm not wiling to use Edge until Microsoft enables the features for Norton.

    As mentioned in the earlier post, sometimes a graphic card or printer driver can be an issue. However my printerdivers are up to date and the graphic driver (although the legacy AMD Radeon 4200 driver is not fully compatible with W10 x64) worked fine until now. Unfortunately there are no new drivers for this graphic card released by AMD.

    I hope anybody knows of a solution for this problem that I have been overlooking so far.

    Kind greetings,
    Dave
      My ComputerSystem Spec

  5.    26 Sep 2016 #5

    dbo said: View Post
    Hello,

    I have a simular problem with IE 11 on a W10 x 64 desktop. Everything has been working fine until august 24, 2016 when Microsoft released a major update for W10 containing some 80+ updates. After that some strange things happened. Windows Live Mail had to be repaired by an existing fix and some third party programs showed troubles as well. Everything has been resolved, besides of the printing and printing preview feature of IE 11. When activated the pre-view screen remains blanc and nothing will be printed.
    I tried nearly all advices that are available on the internet including re-registring several *.dll files, changing the settings of IE11 and the printing authorisations but nothing helps.

    If I use Edge the printing feature works fine, bus as Edge does not want to cooperate with Norton Security features, I'm not wiling to use Edge until Microsoft enables the features for Norton.

    As mentioned in the earlier post, sometimes a graphic card or printer driver can be an issue. However my printerdivers are up to date and the graphic driver (although the legacy AMD Radeon 4200 driver is not fully compatible with W10 x64) worked fine until now. Unfortunately there are no new drivers for this graphic card released by AMD.

    I hope anybody knows of a solution for this problem that I have been overlooking so far.

    Kind greetings,
    Dave
    Hi dbo, The only think I can think of is to uninstall the video driver and reinstall it. It may have been replaced when the AV update installed.
    Last edited by SoFine409; 26 Sep 2016 at 23:08.
      My ComputerSystem Spec

  6.    27 Sep 2016 #6

    Problem solved.


    The solution is easier then one might think. I found it on a Dutch forum and remarkably enough Microsoft does not even mention it in their KB's. In order to print or show a print preview IE11 in W10 needs a printer assigned as standard. This is also the reason why the problem regularly shows up, after major sofware updates, that also change certain user defined settings. After assigning one of my printers as standard printer everything works fine again.

    Greetings,
    Dave
      My ComputerSystem Spec

  7.    27 Sep 2016 #7

    dbo said: View Post
    The solution is easier then one might think. I found it on a Dutch forum and remarkably enough Microsoft does not even mention it in their KB's. In order to print or show a print preview IE11 in W10 needs a printer assigned as standard. This is also the reason why the problem regularly shows up, after major sofware updates, that also change certain user defined settings. After assigning one of my printers as standard printer everything works fine again.

    Greetings,
    Dave
    Hi David. Great info and glad you got it fixed. Just to be clear, when you say standard you mean that you need to set up a default printer, right?
    Bob
      My ComputerSystem Spec

  8.    28 Sep 2016 #8

    SoFine409 said: View Post
    Hi David. Great info and glad you got it fixed. Just to be clear, when you say standard you mean that you need to set up a default printer, right?
    Bob
    Yes that's correct. I used the Dutch (translated) word "standard printer" which actually means default printer. I saw some other posts regarding this problem and some posters calim, that it also might be helpfull if Windows XPS writer or PDF printer will be assigned as the default. Especially if the "real" printer, has compatibillity issues. It seems to be such, that after IE11 has generated a preview one can change the printer for printing the previeuw. Another trick would be to print the Internet pages as a *.PDF and print these with the "incompatibel" printer. As both my printers are up to date, I cannot test this.

    Greetings,
    Dave
      My ComputerSystem Spec

  9.    28 Sep 2016 #9

    dbo said: View Post
    Yes that's correct. I used the Dutch (translated) word "standard printer" which actually means default printer. I saw some other posts regarding this problem and some posters calim, that it also might be helpfull if Windows XPS writer or PDF printer will be assigned as the default. Especially if the "real" printer, has compatibillity issues. It seems to be such, that after IE11 has generated a preview one can change the printer for printing the previeuw. Another trick would be to print the Internet pages as a *.PDF and print these with the "incompatibel" printer. As both my printers are up to date, I cannot test this.

    Greetings,
    Dave
    good research and thanks for the tip
    Bob
      My ComputerSystem Spec


 

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