No Streaming Sound in IE 11on SP4 for Some Sites -- Edge Works Fine Solved

  1.    20 Jul 2016 #1

    No Streaming Sound in IE 11on SP4 for Some Sites -- Edge Works Fine

    On my Surface Pro 4, when using IE 11 some web site streaming (e.g. CNN Go, MSNBC Live, etc.) have no audio (video is fine), while other audio is fine (e.g. YouTube). The same sites stream fine on the SP4 in Edge, and stream fine on my desktop using both IE 11 and Edge. It appears that HTML5 sites are fine but Flash sites are not. I've looked at all of the places I could think of (Flash and audio settings, etc.) but cannot seem to find what's causing no audio of some streams in IE on the SP4.

    Does anyone have any suggestions? Thank you.
      My ComputerSystem Spec

  2.    23 Jul 2016 #2

    Update: I have discovered that sound works fine when using a headphone but not the speakers. I believe this issue was introduced with the July SP4 firmware/driver update.
    Last edited by PJLLB; 26 Jul 2016 at 13:39.
      My ComputerSystem Spec

  3.    26 Jul 2016 #3

    Update 2: I built a test user account on the SP4 and IE 11/Flash audio works fine, so it seems something's going on in the original user profile with some Flash setting. I've reset IE 11 and Flash settings in that profile, but the behavior persists.

    So a more specific question: Does anyone know where IE 11/Flash settings are maintained on a user-by-user basis?
      My ComputerSystem Spec

  4.    03 Aug 2016 #4

    I wanted to comment that I've marked this thread resolved. The update to Windows 10 Anniversary version resolved the issue.
      My ComputerSystem Spec


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