How do I set up win 10 with Outlook 2013 and British telecome mail

Howard Walker · 16 Jul 2016

I have been trying to set up Outlook 2013 on Win 10 for the last week with no success at all. I log on to BT mail and change my password. The last screen is as follows:
QUOTE:
IMPORTANT

Do you also use a mobile device, tablet or email program such as Outlook to access your email?

You do? Then it's extremely important that having now changed your password, you also update all of the

devices you use to access your email account, with your new password. Why not take the time while

you're waiting to do this.

The most common cause of log in failures is because the password in your mobile device, tablet or email

program does not match your email account so it's important that you do this.

For more advice visit www.bt.com/help/clientsetup
End Quote
=================================
Unfortunately, when you open Outlook, it immediately tries to log in using the old password before you have had time to change it.
BT then says that you have tried to log in too many times and asks you to change your password.
And so it goes on ad infinitum.

My internet provider is BT (British Telecom) a company that seems to be run from India. They refuse to help me set up outlook because that is their policy. All posts in the outlook forum show information that does not look at all like my Outlook 2013 set up screen, so they are no help at all. All I want is for someone in the UK who has a BT account to post a screen shot of the three screens concerned. If I turn on Outlook it immediately logs in with the wrong password and the whole chain starts over. One solution would be to turn off the internet while I change the password, but there seems to be only one answer to that, and it uses the Edge browser, which will not work properly on my computer.
I only use one device and that is my computer.
Please help anyone?

Kari · 16 Jul 2016

Try this:

1.) Make sure Outlook is closed, not running! Open Control Panel (right click Start button, select Control Panel)

2.) In Category view, select User Accounts:

How do I set up win 10 with Outlook 2013 and British telecome mail-2016_07_16_09_13_181.png

3.) Select Mail (Microsoft Outlook 20XX):

How do I set up win 10 with Outlook 2013 and British telecome mail-2016_07_16_09_14_442.png

4.) Select Email Accounts:

How do I set up win 10 with Outlook 2013 and British telecome mail-2016_07_16_09_16_041.png

5.) Select your email account, click Change:

How do I set up win 10 with Outlook 2013 and British telecome mail-2016_07_16_09_18_322.png

6.) Type the new password, click Next:

How do I set up win 10 with Outlook 2013 and British telecome mail-2016_07_16_09_20_253.png

7.) Account settings will be tested, when done close all windows:

How do I set up win 10 with Outlook 2013 and British telecome mail-2016_07_16_09_21_234.png

Notice please: you can only change password if the account type is Exchange ActiveSync, IMAP or POP3. If the account type is Microsoft Exchange (for instance Office 365 Business email accounts), changing the password with this method is not possible.

Kari