Windows 10: yahoo email on windows 10 mail

  1.    19 May 2016 #1

    yahoo email on windows 10 mail


    for the last 2 days i have been getting a message that my 'account needs to be updated' and asking me to update my password for my yahoo.ca email, my password doesn't work
    finally found a thread that advised me to delete the account and re-add it, so i put all my very important emails into the archive folder and deleted the account and re-added it, all my emails are gone and i'm still getting the same message that my email password needs to be updated!
    i have tried to access my yahoo.ca email from the internet, but it is telling me that it doesn't recognize my email address!
    i have no idea how to fix this and how to get all my emails back
    PLEASE PLEASE PLEASE PLEASE someone help me!
    i am using a friends email to get responses

    Sassie
      My ComputerSystem Spec


  2. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       19 May 2016 #2

    Are you going to mail.yahoo.ca ?
    I land on https://login.yahoo.com/config/mail?.intl=ca

    What do you for ping and tracert to mail.yahoo.ca ?
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    D:\usr>ping mail.yahoo.ca

    Pinging src.g03.yahoodns.net [74.6.50.150] with 32 bytes of data:
    Reply from 74.6.50.150: bytes=32 time=37ms TTL=52
    Reply from 74.6.50.150: bytes=32 time=38ms TTL=52
    Reply from 74.6.50.150: bytes=32 time=33ms TTL=52
    Reply from 74.6.50.150: bytes=32 time=42ms TTL=52

    Ping statistics for 74.6.50.150:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 33ms, Maximum = 42ms, Average = 37ms


    D:\usr>tracert mail.yahoo.ca

    Tracing route to src.g03.yahoodns.net [74.6.50.150]
    over a maximum of 30 hops:

    1 1 ms 2 ms 3 ms 192.168.1.1
    2 19 ms 18 ms 18 ms 96.120.76.209
    3 19 ms 22 ms 26 ms 68.85.193.109
    4 23 ms 18 ms 36 ms be-44-ar03.ivyland..net [69.139.192.205]
    5 29 ms 78 ms 28 ms xe-4-0-0.edge1.Toronto.Level3.net [4.68.71.13]
    6 * * * Request timed out.
    7 26 ms 23 ms 21 ms YAHOO-INC.ear2.NY1.Level3.net [4.16.131.114]
    8 39 ms 38 ms 47 ms ae-2.pat1.bfz.yahoo.com [216.115.100.26]
    9 30 ms 41 ms 35 ms et-0-0-0.msr1.bf1.yahoo.com [74.6.227.129]
    10 35 ms 42 ms 34 ms et-0-1-1.clr1-a-gdc.bf1.yahoo.com [74.6.122.15]
    11 34 ms 38 ms 38 ms po7.fab1-1-gdc.bf1.yahoo.com [72.30.22.1]
    12 39 ms 48 ms 38 ms po-9.bas1-10-prd.bf1.yahoo.com [69.147.72.129]
    13 53 ms 38 ms 33 ms w2.src.vip.bf1.yahoo.com [74.6.50.150]

    Trace complete.

    D:\usr>
    Your intermeiary hops will be different of course.
      My ComputerSystem Spec

  3.    20 May 2016 #3

    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\Michelle>ping mail.yahoo.ca

    Pinging src.g03.yahoodns.net [74.6.50.150] with 32 bytes of data:
    Reply from 74.6.50.150: bytes=32 time=250ms TTL=44
    Reply from 74.6.50.150: bytes=32 time=239ms TTL=44
    Reply from 74.6.50.150: bytes=32 time=223ms TTL=44
    Reply from 74.6.50.150: bytes=32 time=237ms TTL=44

    Ping statistics for 74.6.50.150:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 223ms, Maximum = 250ms, Average = 237ms

    C:\Users\Michelle>tracert mail.yahoo.ca

    Tracing route to src.g03.yahoodns.net [74.6.50.150]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms 192.168.1.1
    2 324 ms 288 ms 1228 ms 172.25.44.134
    3 315 ms 417 ms 439 ms 172.25.53.17
    4 242 ms 807 ms 1008 ms 172.25.53.114
    5 93 ms 100 ms 96 ms 172.16.41.23
    6 118 ms 77 ms 78 ms 172.25.40.131
    7 90 ms 97 ms 100 ms 69.156.254.13
    8 657 ms 259 ms 278 ms agg3-toronto47_9-3-0.net.bell.ca [64.230.49.44]
    9 241 ms 319 ms 287 ms tcore4-toronto47_te0-1-0-0.net.bell.ca [64.230.107.100]
    10 274 ms 308 ms 259 ms tcore4-ashburnbk_0-4-0-0.net.bell.ca [64.230.51.23]
    11 310 ms 299 ms 298 ms bx2-ashburnbk_et7-0-0.net.bell.ca [64.230.125.185]
    12 341 ms 298 ms 251 ms yahoo_bx2-ashburnbk [184.150.181.201]
    13 295 ms 447 ms 322 ms ae-6.pat1.dce.yahoo.com [216.115.102.172]
    14 276 ms 308 ms 288 ms ae-3.pat2.dce.yahoo.com [216.115.102.113]
    15 282 ms 298 ms 293 ms ae-5.pat2.bfz.yahoo.com [216.115.96.67]
    16 318 ms 358 ms 369 ms ae-5.pat1.bfz.yahoo.com [216.115.96.65]
    17 284 ms 319 ms 278 ms et-19-0-0.clr1-a-gdc.bf1.yahoo.com [74.6.122.33]
    18 282 ms 318 ms 290 ms po7.fab4-1-gdc.bf1.yahoo.com [72.30.22.7]
    19 305 ms 348 ms 328 ms po-12.bas2-10-prd.bf1.yahoo.com [69.147.72.151]
    20 372 ms 528 ms 469 ms w2.src.vip.bf1.yahoo.com [74.6.50.150]

    Trace complete.

    C:\Users\Michelle>

    C:\Users\Michelle>
      My ComputerSystem Spec


  4. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       20 May 2016 #4

    ok, it looks as though you are getting to the correct place.

    It isn't clear what asked you to update your yahoo account (Win10 Mail App ... Outlook.com ... Yahoo)
    I'm also not sure where you archived the msgs or deleted your account (Win10 Mail App ... Outlook.com ... Yahoo)

    Try logging in to yahoo.ca first, then going to the mail page
    You might try yahoo.com, but that's just a guess

    If you're sure that you entered the correct info on Yahoo, then only Yahoo can assist you.
    Poke around Yahoo help
    Here's somewhere you can start: https://help.yahoo.com/kb/SLN2624.html
      My ComputerSystem Spec

  5.    20 May 2016 #5

    it was win 10 mail app and i archived the emails there as well, the archive folder is now gone, along with all my emails
      My ComputerSystem Spec


  6. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       21 May 2016 #6

    File Explorer sear your PC for the eMail files

    use the following searches in separate File Explorer windows

    kind:=communication

    ext:eml

    They might still be on the machine.

    The mail might still be on Yahoo - not sure how you set up the Mail App (delete mail from server when deleted from App ???)

    Unfortunately, I think your best bet is to pursue this with Yahoo. Maybe it's just a password thing, maybe it's the Yahoo servers .. they'll be able to answer your questions. They do have backups, but I'm not sure how long they retain the data - and since your login isn't recognized ... that adds impetus to contacting them.

    Good luck, that's all I can offer.
      My ComputerSystem Spec


 

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