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  1.    09 May 2016 #1
    Join Date : Oct 2015
    Posts : 12
    windows10

    Unable to access a particular website


    Hi to all

    I am having an issue and need some help please. Earlier today I was given admin access to a website to assist with some forums there. I was told to enter my username and a password (given by site for admin access ) then enter my normal user/password details.

    I did this there was a pop up to be filled I believe called iexplorer and I completed the necessary. However I got a message stating unauthorised access. When I attempted to log in as normal to the site(I use Norton to store passwords etc) I was unable to access the site, I am able to access other sites(one or two are stating my password is wrong had no issue before and norton self fills all my saved sites)with no problems.

    I use IE but have tried chrome still no joy, I have cleared cache etc flushed dns no joy.

    I have been able to access the website using my mobile phone roaming data away from home, but if I use my home network I am unable to connect.

    Any help is appreciated


    oh I have checked Norton isn't blocking the site and it is set to allow so I am stuck
      My ComputerSystem Spec
  2.    09 May 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 4,351
    Mac OS Sierra

    You need to talk to the person who owns the website. Most likely you need to install special Client Software for the server that they are using.
      My ComputerSystem Spec
  3.    09 May 2016 #3
    Join Date : Oct 2015
    Posts : 12
    windows10
    Thread Starter

    thanks for the reply

    however unable to contact them

    it would appear that something on my network is stopping me from accessing the site, if I could remove/amend that I would be fine
      My ComputerSystem Spec
  4.    09 May 2016 #4
    Join Date : Jun 2014
    San Diego, CA
    Posts : 1,720
    Windows 10 Pro Insider Preview x64

    I'm having the exact same issue with PCGamer.com. It was working fine this morning, and now it won't load on my local network at all, no matter what browser I'm using, although it loads fine on my phone via LTE. It keeps throwing a ERR_NAME_RESOLUTION_FAILED error. I've tried flushing DNS and everything as well. It's really odd.

    Edit: Seems I was able to fix it by going in and manually setting my DNS servers to Google DNS (8.8.8.8 and 8.8.4.4).
      My ComputerSystem Spec
  5.    09 May 2016 #5
    Join Date : Oct 2015
    Posts : 12
    windows10
    Thread Starter

    I get the message

    This page can’t be displayed

    I have just tried rebooting the router and still no change at all
      My ComputerSystem Spec
  6.    09 May 2016 #6
    Join Date : Jun 2014
    San Diego, CA
    Posts : 1,720
    Windows 10 Pro Insider Preview x64

    As I mentioned in my edit above, which you probably didn't see, I fixed my issue by manually setting the DNS settings to Google DNS. Now PCGamer loads up just fine in all my browsers. It's not something I'm happy about, as I'd much prefer to just use automatic settings, but it works for now.
      My ComputerSystem Spec
  7.    09 May 2016 #7
    Join Date : Oct 2015
    Posts : 12
    windows10
    Thread Starter

    no didn't see that will try
    thanks
      My ComputerSystem Spec
  8.    09 May 2016 #8
    Join Date : Oct 2015
    Posts : 12
    windows10
    Thread Starter

    yes worked cheers, now I can only access certain parts of the site??? cant enter forums even though I am logged in
      My ComputerSystem Spec
  9.    10 May 2016 #9
    Join Date : May 2015
    Central IL
    Posts : 4,351
    Mac OS Sierra

    Quote Originally Posted by kingrobbo View Post
    thanks for the reply

    however unable to contact them

    it would appear that something on my network is stopping me from accessing the site, if I could remove/amend that I would be fine
    There is nothing on your network stopping you. You need to contact the person who runs that site, to send you the link for the tools that allow you to access the server. If all websites are accessible, but you cannot get through the walled garden for the website, you will never get through it, unless you have the part that grants you access.

    Go contact the person who runs it.
      My ComputerSystem Spec
  10.    10 May 2016 #10
    Join Date : May 2015
    Central IL
    Posts : 4,351
    Mac OS Sierra

    Quote Originally Posted by kingrobbo View Post
    yes worked cheers, now I can only access certain parts of the site??? cant enter forums even though I am logged in
    You need to contact the person who is running the website to contact the hosting company.
      My ComputerSystem Spec

 
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