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  1. Joined : Nov 2013
    Posts : 211
    Windows 10 Pro 64 bit
       26 Apr 2016 #1

    Windows Live Mail won't install


    I get a Windows Live mail failed to install code 08007643. It says some other program is keeping it from installing, but it doesn't tell me which one. I have turned off antivirus and firewall. I have also "Run as administrator" and logged in as administrator and same thing. Any help will be appreciated.
      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       26 Apr 2016 #2

    WLM comes as part of a package in Windows Essentials.
    If it is your first time trying to install Windows Essentials, you will be asked to install a Netframework 3.5 first.
    If you decline to do that, you won't get to install Windows Essentials.

    Were you using this link to install Windows Essentials ?
    http://windows.microsoft.com/en-ca/windows/essentials
      My System SpecsSystem Spec


  3. Joined : Nov 2013
    Posts : 211
    Windows 10 Pro 64 bit
       26 Apr 2016 #3

    davidhk said: View Post
    WLM comes as part of a package in Windows Essentials.
    If it is your first time trying to install Windows Essentials, you will be asked to install a Netframework 3.5 first.
    If you decline to do that, you won't get to install Windows Essentials.

    Were you using this link to install Windows Essentials ?
    http://windows.microsoft.com/en-ca/windows/essentials
    I know it comes as a package. I have installed it before many times. I did download it from the link you posted. I have Netframework ver,s 1,1.1,2,3,3.5 and 4. I downloaded Ver.3.5 again just to see if that made a difference.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 1,604
    Windows 3.1 to Windows 10
       26 Apr 2016 #4

    Clint,
    just installed WLM on the latest preview - without issue..

    so is would have to be another program preventing the installation...

    Which one, would be a guess, as I have not seen any prior report..
      My System SpecsSystem Spec


  5. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       26 Apr 2016 #5

    Clint said: View Post
    I have turned off antivirus and firewall.
    You need to have WINDOWS firewall turned on in order to install Windows Essentials.
      My System SpecsSystem Spec


  6. Joined : Nov 2013
    Posts : 211
    Windows 10 Pro 64 bit
       26 Apr 2016 #6

    davidhk said: View Post
    You need to have WINDOWS firewall turned on in order to install Windows Essentials.
    I have turned Windows Firewall and Defender back on. It still won't install. After trying everything else that I can think of, I did a repair install of Win 10. Still won't go.
      My System SpecsSystem Spec


  7. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       26 Apr 2016 #7

    Clint said: View Post
    I have turned Windows Firewall and Defender back on. It still won't install. After trying everything else that I can think of, I did a repair install of Win 10. Still won't go.
    You are not out of disk space, are you ?
      My System SpecsSystem Spec


  8. Joined : Nov 2013
    Posts : 211
    Windows 10 Pro 64 bit
       27 Apr 2016 #8

    You are not out of disk space, are you ?
    I have 176 GB free of 250 GB SSD. That should be enough.
      My System SpecsSystem Spec


  9. Joined : Jul 2015
    SouthWest, FLorida
    Posts : 469
    Win 10 Pro (x64), OSX 10.11
       27 Apr 2016 #9

    This happened to me last week when I was helping out with a Windows Live Mail problem.
    I tried to install the WLM 2012 from my old download. It failed with the same error 08007643.
    The message indicated another problem was preventing me to install WLM. So I shutdown and downloaded from the current Windows Essential web page:
    http://windows.microsoft.com/en-us/windows/essentials
    It installed fine!
    Afterward I discovered that it was documented in:
    https://support.microsoft.com/en-us/kb/974061

    I never gave any thought about this until this post!
      My System SpecsSystem Spec


  10. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       27 Apr 2016 #10

    I gave Clint the most current download link.

    Clint has other bug(s) preventing him from installing WLM.
      My System SpecsSystem Spec


 
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