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  1.    26 Apr 2016 #1
    Join Date : Nov 2013
    Posts : 321
    Windows 10 Pro 64 bit

    Windows Live Mail won't install


    I get a Windows Live mail failed to install code 08007643. It says some other program is keeping it from installing, but it doesn't tell me which one. I have turned off antivirus and firewall. I have also "Run as administrator" and logged in as administrator and same thing. Any help will be appreciated.
      My ComputersSystem Spec
  2.    26 Apr 2016 #2
    Join Date : Nov 2015
    Posts : 4,796
    windows 10 Home threshold2

    WLM comes as part of a package in Windows Essentials.
    If it is your first time trying to install Windows Essentials, you will be asked to install a Netframework 3.5 first.
    If you decline to do that, you won't get to install Windows Essentials.

    Were you using this link to install Windows Essentials ?
    http://windows.microsoft.com/en-ca/windows/essentials
      My ComputerSystem Spec
  3.    26 Apr 2016 #3
    Join Date : Nov 2013
    Posts : 321
    Windows 10 Pro 64 bit
    Thread Starter

    Quote Originally Posted by davidhk View Post
    WLM comes as part of a package in Windows Essentials.
    If it is your first time trying to install Windows Essentials, you will be asked to install a Netframework 3.5 first.
    If you decline to do that, you won't get to install Windows Essentials.

    Were you using this link to install Windows Essentials ?
    http://windows.microsoft.com/en-ca/windows/essentials
    I know it comes as a package. I have installed it before many times. I did download it from the link you posted. I have Netframework ver,s 1,1.1,2,3,3.5 and 4. I downloaded Ver.3.5 again just to see if that made a difference.
      My ComputersSystem Spec
  4.    26 Apr 2016 #4
    Join Date : Jun 2015
    Posts : 1,878
    Windows 3.1 to Windows 10

    Clint,
    just installed WLM on the latest preview - without issue..

    so is would have to be another program preventing the installation...

    Which one, would be a guess, as I have not seen any prior report..
      My ComputerSystem Spec
  5.    26 Apr 2016 #5
    Join Date : Nov 2015
    Posts : 4,796
    windows 10 Home threshold2

    Quote Originally Posted by Clint View Post
    I have turned off antivirus and firewall.
    You need to have WINDOWS firewall turned on in order to install Windows Essentials.
      My ComputerSystem Spec
  6.    26 Apr 2016 #6
    Join Date : Nov 2013
    Posts : 321
    Windows 10 Pro 64 bit
    Thread Starter

    Quote Originally Posted by davidhk View Post
    You need to have WINDOWS firewall turned on in order to install Windows Essentials.
    I have turned Windows Firewall and Defender back on. It still won't install. After trying everything else that I can think of, I did a repair install of Win 10. Still won't go.
      My ComputersSystem Spec
  7.    26 Apr 2016 #7
    Join Date : Nov 2015
    Posts : 4,796
    windows 10 Home threshold2

    Quote Originally Posted by Clint View Post
    I have turned Windows Firewall and Defender back on. It still won't install. After trying everything else that I can think of, I did a repair install of Win 10. Still won't go.
    You are not out of disk space, are you ?
      My ComputerSystem Spec
  8.    27 Apr 2016 #8
    Join Date : Nov 2013
    Posts : 321
    Windows 10 Pro 64 bit
    Thread Starter

    You are not out of disk space, are you ?
    I have 176 GB free of 250 GB SSD. That should be enough.
      My ComputersSystem Spec
  9.    27 Apr 2016 #9
    Join Date : Jul 2015
    SouthWest, FLorida
    Posts : 470
    Win 10 Pro (x64), OSX 10.11

    This happened to me last week when I was helping out with a Windows Live Mail problem.
    I tried to install the WLM 2012 from my old download. It failed with the same error 08007643.
    The message indicated another problem was preventing me to install WLM. So I shutdown and downloaded from the current Windows Essential web page:
    http://windows.microsoft.com/en-us/windows/essentials
    It installed fine!
    Afterward I discovered that it was documented in:
    https://support.microsoft.com/en-us/kb/974061

    I never gave any thought about this until this post!
      My ComputerSystem Spec
  10.    27 Apr 2016 #10
    Join Date : Nov 2015
    Posts : 4,796
    windows 10 Home threshold2

    I gave Clint the most current download link.

    Clint has other bug(s) preventing him from installing WLM.
      My ComputerSystem Spec

 
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