Windows 10: Windows Live Mail won't install Solved

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  1. Clint's Avatar
    Posts : 429
    Windows 10 Pro 64 bit
    Thread Starter
       27 Apr 2016 #11

    snoopy51 said: View Post
    This happened to me last week when I was helping out with a Windows Live Mail problem.
    I tried to install the WLM 2012 from my old download. It failed with the same error 08007643.
    The message indicated another problem was preventing me to install WLM. So I shutdown and downloaded from the current Windows Essential web page:
    It installed fine!
    Afterward I discovered that it was documented in:

    I never gave any thought about this until this post!
    Thanks for the document link. I did uninstall WLM first though.
      My ComputersSystem Spec

  2. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       28 Apr 2016 #12

    Clint said: View Post
    Thanks for the document link. I did uninstall WLM first though.
    1. Download Malwarebytes (download direct link)
      Change detect option to include Rootkits
      Run a full scan

    2. Uninstall Windows Essentials

    3. In File Explorer, search your machine for
      Windows Live kind:=Folder
      Rename the Windows Live Folders (including Windows Live Mail) to
      x-Windows Live
      x-Windows Live Mail

    4. Download Piriform cCleaner (direct download)
      Run cCleaner registry pick
      sort the result by the data column
      select ONLY entries associated with Net 1.x and associated with Windows Live (including Mail)
      Answer YES to backup entries before fixing (remember where you save the cc######.reg file
      Fix the errors.
      If you're not sure, post a screen shot of what cCleaner finds before maing any changes.

    5. Restart your machine

    6. Download the Windows Essentials offline installer package from here:
      How do I install Windows Essentials while offline?

      Near the bottom of that page;
      expand the > Essentials installer files for Windows 7, Windows 8.1, and Windows Server 2008 section
      Choose the WLM download for your language

    7. When the download completes,
      Run wlsetup-all.exe
      Select ONLY Mail for now
      - most of the other Apps in the Essential family have been depreciated and replaced by Universal Apps
      My ComputerSystem Spec

  3. Clint's Avatar
    Posts : 429
    Windows 10 Pro 64 bit
    Thread Starter
       30 Apr 2016 #13

    Finally got WLM installed. After uninstalling Windows Essentials, there was still a lot of references to Windows Live. I went in the registry and deleted all references to Windows Live. Also all the folders that had Windows Live. After a reboot, it installed fine. Now I have no more bug(s).
    Thanks to all that replied.
      My ComputersSystem Spec

  4. Posts : 470
    Win 10 Pro (x64), OSX 10.11
       01 May 2016 #14


    Glad everything worked OK.
    I forgot to mention I used Revo Uninstaller and they did a better job of cleaning up registry and folders.
    Have a wonderful day!
      My ComputerSystem Spec

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