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  1.    27 Apr 2016 #11
    Join Date : Nov 2013
    Posts : 357
    Windows 10 Pro 64 bit
    Thread Starter

    Quote Originally Posted by snoopy51 View Post
    This happened to me last week when I was helping out with a Windows Live Mail problem.
    I tried to install the WLM 2012 from my old download. It failed with the same error 08007643.
    The message indicated another problem was preventing me to install WLM. So I shutdown and downloaded from the current Windows Essential web page:
    It installed fine!
    Afterward I discovered that it was documented in:

    I never gave any thought about this until this post!
    Thanks for the document link. I did uninstall WLM first though.
      My ComputersSystem Spec
  2.    28 Apr 2016 #12
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by Clint View Post
    Thanks for the document link. I did uninstall WLM first though.
    1. Download Malwarebytes (download direct link)
      Change detect option to include Rootkits
      Run a full scan

    2. Uninstall Windows Essentials

    3. In File Explorer, search your machine for
      Windows Live kind:=Folder
      Rename the Windows Live Folders (including Windows Live Mail) to
      x-Windows Live
      x-Windows Live Mail

    4. Download Piriform cCleaner (direct download)
      Run cCleaner registry pick
      sort the result by the data column
      select ONLY entries associated with Net 1.x and associated with Windows Live (including Mail)
      Answer YES to backup entries before fixing (remember where you save the cc######.reg file
      Fix the errors.
      If you're not sure, post a screen shot of what cCleaner finds before maing any changes.

    5. Restart your machine

    6. Download the Windows Essentials offline installer package from here:
      How do I install Windows Essentials while offline?

      Near the bottom of that page;
      expand the > Essentials installer files for Windows 7, Windows 8.1, and Windows Server 2008 section
      Choose the WLM download for your language

    7. When the download completes,
      Run wlsetup-all.exe
      Select ONLY Mail for now
      - most of the other Apps in the Essential family have been depreciated and replaced by Universal Apps
      My ComputerSystem Spec
  3.    30 Apr 2016 #13
    Join Date : Nov 2013
    Posts : 357
    Windows 10 Pro 64 bit
    Thread Starter

    Finally got WLM installed. After uninstalling Windows Essentials, there was still a lot of references to Windows Live. I went in the registry and deleted all references to Windows Live. Also all the folders that had Windows Live. After a reboot, it installed fine. Now I have no more bug(s).
    Thanks to all that replied.
      My ComputersSystem Spec
  4.    01 May 2016 #14
    Join Date : Jul 2015
    SouthWest, FLorida
    Posts : 470
    Win 10 Pro (x64), OSX 10.11


    Glad everything worked OK.
    I forgot to mention I used Revo Uninstaller and they did a better job of cleaning up registry and folders.
    Have a wonderful day!
      My ComputerSystem Spec

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