Windows 10: Windows Live Mail Keeps Crashing

  1.    06 Apr 2016 #1

    Windows Live Mail Keeps Crashing


    Over the last few days Windows Live Mail keeps crashing when trying to send emails. Receiving emails is ok.
    I have used Event Viewer and uploaded the image below. Any help greatly appreciated.

    Click image for larger version. 

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      My ComputerSystem Spec

  2.    06 Apr 2016 #2

    I would start by browsing to c:\\windows\sysWOW64\ and see if the msxm16.dll file is there. The error points to it being missing or damaged.
      My ComputerSystem Spec

  3.    06 Apr 2016 #3

    Also, you could try running a repair install of Windows Live Mail through the control panel.
      My ComputerSystem Spec

  4.    06 Apr 2016 #4

    cflusflwfl said: View Post
    I would start by browsing to c:\\windows\sysWOW64\ and see if the msxm16.dll file is there. The error points to it being missing or damaged.
    Yes the file is there.

    cflusflwfl said: View Post
    Also, you could try running a repair install of Windows Live Mail through the control panel.
    How do you do that?
      My ComputerSystem Spec

  5. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       06 Apr 2016 #5

    joben1 said: View Post
    Over the last few days Windows Live Mail keeps crashing when trying to send emails. Receiving emails is ok.

    I am presently having issue with my WLM 2012.

    I did a system restore, picking a date I had no such issue as my restore point. It worked.
    System Restore Windows 10

    As to repairing WLM...............
    Go to Programs and Features > right click at Windows Essentials (2011 or 2012 ) > click Uninstall/Change > click Repair.
      My ComputerSystem Spec

  6.    07 Apr 2016 #6

    Go to control panel, programs, find Windows Live Mail, Click on it and choose the option to repair.



    joben1 said: View Post
    Yes the file is there.



    How do you do that?
      My ComputerSystem Spec

  7. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       08 Apr 2016 #7

    joben1,
    1 day has gone by.
    What is your current status.
    Still having the same issue or is it resolved ?
    If you have found another way to solve this problem, I would like to know because I am using WLM too, for almost 6 years.
      My ComputerSystem Spec


 

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