1.    06 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 2
    Windows 10

    Windows Live Mail Keeps Crashing


    Over the last few days Windows Live Mail keeps crashing when trying to send emails. Receiving emails is ok.
    I have used Event Viewer and uploaded the image below. Any help greatly appreciated.

    Click image for larger version. 

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      My ComputerSystem Spec
  2.    06 Apr 2016 #2
    Join Date : Dec 2015
    Posts : 26
    Windows 10

    I would start by browsing to c:\\windows\sysWOW64\ and see if the msxm16.dll file is there. The error points to it being missing or damaged.
      My ComputerSystem Spec
  3.    06 Apr 2016 #3
    Join Date : Dec 2015
    Posts : 26
    Windows 10

    Also, you could try running a repair install of Windows Live Mail through the control panel.
      My ComputerSystem Spec
  4.    06 Apr 2016 #4
    Join Date : Apr 2016
    Posts : 2
    Windows 10
    Thread Starter

    Quote Originally Posted by cflusflwfl View Post
    I would start by browsing to c:\\windows\sysWOW64\ and see if the msxm16.dll file is there. The error points to it being missing or damaged.
    Yes the file is there.

    Quote Originally Posted by cflusflwfl View Post
    Also, you could try running a repair install of Windows Live Mail through the control panel.
    How do you do that?
      My ComputerSystem Spec
  5.    06 Apr 2016 #5
    Join Date : Nov 2015
    Posts : 4,885
    windows 10 Home threshold2

    Quote Originally Posted by joben1 View Post
    Over the last few days Windows Live Mail keeps crashing when trying to send emails. Receiving emails is ok.

    I am presently having issue with my WLM 2012.

    I did a system restore, picking a date I had no such issue as my restore point. It worked.
    System Restore Windows 10

    As to repairing WLM...............
    Go to Programs and Features > right click at Windows Essentials (2011 or 2012 ) > click Uninstall/Change > click Repair.
      My ComputerSystem Spec
  6.    07 Apr 2016 #6
    Join Date : Dec 2015
    Posts : 26
    Windows 10

    Go to control panel, programs, find Windows Live Mail, Click on it and choose the option to repair.



    Quote Originally Posted by joben1 View Post
    Yes the file is there.



    How do you do that?
      My ComputerSystem Spec
  7.    08 Apr 2016 #7
    Join Date : Nov 2015
    Posts : 4,885
    windows 10 Home threshold2

    joben1,
    1 day has gone by.
    What is your current status.
    Still having the same issue or is it resolved ?
    If you have found another way to solve this problem, I would like to know because I am using WLM too, for almost 6 years.
      My ComputerSystem Spec

 


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