1.    01 Mar 2016 #1
    Join Date : Dec 2015
    Posts : 18
    Windows 10 Home 64 bit

    Duplicate emails


    I have two pop3 emails on btinternet.com .
    I am using Windows Live Mail on Windows 10 . When I receive an email to one address ,it appears in both !!
    Can anyone put me right so that an email to one address only goes to that address and not both .

    Thanks

    Sid
      My ComputerSystem Spec
  2.    01 Mar 2016 #2
    Join Date : Nov 2015
    Posts : 2,953
    64bit Win 10 Pro ver 1709 Build 16299.98

    This could occur if the login details in the account settings for the two accounts have been setup the same. You need to make sure you use the appropriate login details for each separate account. Does an email sent to the other address also appear in both? If so this would suggest you have a "catch-all" email address set up for your accounts.
      My ComputersSystem Spec
  3.    01 Mar 2016 #3
    Join Date : Dec 2015
    Posts : 18
    Windows 10 Home 64 bit
    Thread Starter

    Thanks for reply philc43 .
    I think that may be the issue but what can I do to rectify . I thought of deleting both accounts and starting again........... but if I do that do I lose my contacts and messages ?

    Sid
      My ComputerSystem Spec
  4.    01 Mar 2016 #4
    Join Date : Nov 2015
    Posts : 2,953
    64bit Win 10 Pro ver 1709 Build 16299.98

    You should be able to edit the account settings.


    1. Open Windows Live Mail

    2. Click the email account you want to change.

    3. Click the Accounts tab, and then click Properties.

    4. Click the Servers tab, type the correct information for your account and then click OK
      My ComputersSystem Spec
  5.    02 Mar 2016 #5
    Join Date : Dec 2015
    Posts : 18
    Windows 10 Home 64 bit
    Thread Starter

    Have done as you suggested but still the same . Could it be the server settings ?
      My ComputerSystem Spec
  6.    02 Mar 2016 #6
    Join Date : Nov 2015
    Posts : 2,953
    64bit Win 10 Pro ver 1709 Build 16299.98

    You may need to go onto the BT website and access your mail settings by logging in via the BT Mail webpage. It is possible that you have these two accounts linked in some way.
      My ComputersSystem Spec
  7.    02 Mar 2016 #7
    Join Date : Dec 2015
    Posts : 18
    Windows 10 Home 64 bit
    Thread Starter

    Thanks again .
    I think I am going to have to talk to BT . Not looking forward to that as it an Indian help desk and the accents are so thick I have great difficulty in understanding .
      My ComputerSystem Spec
  8.    03 Mar 2016 #8
    Join Date : Dec 2015
    Posts : 18
    Windows 10 Home 64 bit
    Thread Starter

    UPDATE

    Now resolved . It was on settings of Btinternet with the forward message tab being enabled .

    Thanks Phil for your assistance .
      My ComputerSystem Spec

 


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