1.    13 Feb 2016 #1
    Join Date : Jul 2015
    Posts : 149
    Windows 10 Pro x64

    Unable to empty "Junk" folder in Windows 10 Mail App


    Hi,

    I access my Outlook.com email through the Windows 10 Mail app - this is the same Microsoft Account that I sign into my laptop with.

    When I Right-Click on the Junk Folder and click on "Empty Folder", as I would so in Outlook or on Outlook.com, I am presented with the below error:

    Click image for larger version. 

Name:	2016_02_13_09_51_371.png 
Views:	7 
Size:	17.3 KB 
ID:	63950

    I then have to select each message individually and then hit the Delete key to delete the messages in there.

    Has anyone else experienced this issue, or know any fixes?

    Thanks,

    Gary
      My ComputerSystem Spec
  2.    15 Feb 2016 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Quote Originally Posted by garydexter View Post
    Hi,

    I access my Outlook.com email through the Windows 10 Mail app - this is the same Microsoft Account that I sign into my laptop with.

    When I Right-Click on the Junk Folder and click on "Empty Folder", as I would so in Outlook or on Outlook.com, I am presented with the below error:

    Click image for larger version. 

Name:	2016_02_13_09_51_371.png 
Views:	7 
Size:	17.3 KB 
ID:	63950

    I then have to select each message individually and then hit the Delete key to delete the messages in there.

    Has anyone else experienced this issue, or know any fixes?

    Thanks,

    Gary
    No that is the way I do it as well
    One at a time
    I do it once a day at the end just before I log off
      My ComputerSystem Spec
  3.    15 Feb 2016 #3
    Join Date : Nov 2015
    Posts : 2,955
    64bit Win 10 Pro ver 1709 Build 16299.125

    I don't even get the option to Empty Folder in my W10 Mail app. I can only delete by selecting multiple emails using the selection mode button and then deleting them all in one go.
      My ComputersSystem Spec
  4.    15 Feb 2016 #4
    Join Date : Jul 2015
    Posts : 149
    Windows 10 Pro x64
    Thread Starter

    Quote Originally Posted by philc43 View Post
    I don't even get the option to Empty Folder in my W10 Mail app. I can only delete by selecting multiple emails using the selection mode button and then deleting them all in one go.
    Interesting - it's definitely there as an option - it just doesn't work!!

    Click image for larger version. 

Name:	2016-02-15 (2).png 
Views:	8 
Size:	10.6 KB 
ID:	64394
      My ComputerSystem Spec
  5.    15 Feb 2016 #5
    Join Date : Nov 2015
    Posts : 2,955
    64bit Win 10 Pro ver 1709 Build 16299.125

    By way of contrast here is the result I get and I have also posted my settings.

    Click image for larger version. 

Name:	Capture.PNG 
Views:	8 
Size:	9.5 KB 
ID:	64397

    Click image for larger version. 

Name:	2016-02-15 (2).png 
Views:	1 
Size:	20.6 KB 
ID:	64398
      My ComputersSystem Spec
  6.    15 Feb 2016 #6
    Join Date : Jul 2015
    Posts : 149
    Windows 10 Pro x64
    Thread Starter

    Quote Originally Posted by philc43 View Post
    By way of contrast here is the result I get and I have also posted my settings.

    Click image for larger version. 

Name:	Capture.PNG 
Views:	8 
Size:	9.5 KB 
ID:	64397

    Click image for larger version. 

Name:	2016-02-15 (2).png 
Views:	1 
Size:	20.6 KB 
ID:	64398
    Mine is set to Download as Items Arrive and Download all Items - I overrode the default settings to change to this.
      My ComputerSystem Spec

 


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