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  1.    30 Jan 2016 #1

    Windows 10 Mail Indicates a Phantom Unread Message


    I'm using the simple Windows 10 mail app. Under "Accounts" I have an IMAP mail account and it has no indicator (no number) next to the account name indicating number of unread mails. That makes sense because I have no unread mail in that account. It's a gmail based account, and when I access via the web, there's no unread mail shown there either.

    However, when I click on the account and I am looking under Folders, the Inbox items has a "1" indicating there's one unread mail note. I can't find any unread mail in the Inbox. I've closed the program and restarted it, and tried resyncing, but the indicator is still there.

    Any ideas on where this "phantom" unread count comes from?
      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       30 Jan 2016 #2

    I do not use the Mail app.
    I had a similar situation with my Windows Live Mail.
    The icon at the taskbar indicated there was an unread mail.
    I read it and then put it away or deleted it. The taskbar icon still showed 1 unread mail.
    I had to click the send/Receive button to clear it.

    So, in short, it can be just the matter of running "Refresh" option.
    Is there such an option in Mail app?.........................Right click inside the Inbox > Refresh.
    I have to ask because I have uninstalled Mail app and therefore cannot test it myself.
    I don't know if that makes any sense to you using the Mail app.
      My System SpecsSystem Spec

  3.    30 Jan 2016 #3

    davidhk said: View Post
    So, in short, it can be just the matter of running "Refresh" option.
    One can "refresh" or "resync" in Windows 10 Mail which I've done several times and it doesn't change the issue.
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       30 Jan 2016 #4

    I know you said " resync".
    Does the "sync this view" option help at all ?
      My System SpecsSystem Spec

  5.    30 Jan 2016 #5

    davidhk said: View Post
    I know you said " resync".
    Does the "sync this view" option help at all ?
    Windows 10 Mail doesn't have a "sync this view" option. There's a "yin yang" icon to click which resyncs with the IMAP server. Outside of clicking that icon, there are settings for how often you want the client to sync with the server.
      My System SpecsSystem Spec


  6. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       30 Jan 2016 #6

    Left side at the top, there is an icon represented by 2 curved arrows forming a circle. That is the "sync this view".
    You must have that.
      My System SpecsSystem Spec


  7. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       30 Jan 2016 #7

    Screenshot taken from another computer still have Mail app in the system.........

    Click image for larger version. 

Name:	Edge .... sync this view.jpg 
Views:	26 
Size:	101.9 KB 
ID:	61564
      My System SpecsSystem Spec


  8. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,894
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       30 Jan 2016 #8

    I've had this, and to fix it, right click the inbox, remove it from Favorites, then open More, right click Inbox, and add to favorites. The phantom should be gone then.
      My System SpecsSystem Spec

  9.    30 Jan 2016 #9

    davidhk said: View Post
    Left side at the top, there is an icon represented by 2 curved arrows forming a circle. That is the "sync this view".
    You must have that.
    Of course. That's what I referred to as the yin yang. It's a "sync now" and I've clicked it many times.
      My System SpecsSystem Spec


  10. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       30 Jan 2016 #10

    mbratch said: View Post
    Of course. That's what I referred to as the yin yang. It's a "sync now" and I've clicked it many times.
    Oh. Sorry.
    Yin Yang ? Nice name for it.

    As I said I do not use Mail app. My limited experience of this subject is not enough to help you.
    Good luck.
      My System SpecsSystem Spec


 
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