Windows 10 Mail Indicates a Phantom Unread Message

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  1. Posts : 56
    Windows 10
       #1

    Windows 10 Mail Indicates a Phantom Unread Message


    I'm using the simple Windows 10 mail app. Under "Accounts" I have an IMAP mail account and it has no indicator (no number) next to the account name indicating number of unread mails. That makes sense because I have no unread mail in that account. It's a gmail based account, and when I access via the web, there's no unread mail shown there either.

    However, when I click on the account and I am looking under Folders, the Inbox items has a "1" indicating there's one unread mail note. I can't find any unread mail in the Inbox. I've closed the program and restarted it, and tried resyncing, but the indicator is still there.

    Any ideas on where this "phantom" unread count comes from?
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  2. Posts : 5,440
    windows 10 Pro ver 21H2 build 19044.1348
       #2

    I do not use the Mail app.
    I had a similar situation with my Windows Live Mail.
    The icon at the taskbar indicated there was an unread mail.
    I read it and then put it away or deleted it. The taskbar icon still showed 1 unread mail.
    I had to click the send/Receive button to clear it.

    So, in short, it can be just the matter of running "Refresh" option.
    Is there such an option in Mail app?.........................Right click inside the Inbox > Refresh.
    I have to ask because I have uninstalled Mail app and therefore cannot test it myself.
    I don't know if that makes any sense to you using the Mail app.
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  3. Posts : 56
    Windows 10
    Thread Starter
       #3

    davidhk said:
    So, in short, it can be just the matter of running "Refresh" option.
    One can "refresh" or "resync" in Windows 10 Mail which I've done several times and it doesn't change the issue.
      My Computer


  4. Posts : 5,440
    windows 10 Pro ver 21H2 build 19044.1348
       #4

    I know you said " resync".
    Does the "sync this view" option help at all ?
      My Computer


  5. Posts : 56
    Windows 10
    Thread Starter
       #5

    davidhk said:
    I know you said " resync".
    Does the "sync this view" option help at all ?
    Windows 10 Mail doesn't have a "sync this view" option. There's a "yin yang" icon to click which resyncs with the IMAP server. Outside of clicking that icon, there are settings for how often you want the client to sync with the server.
      My Computer


  6. Posts : 5,440
    windows 10 Pro ver 21H2 build 19044.1348
       #6

    Left side at the top, there is an icon represented by 2 curved arrows forming a circle. That is the "sync this view".
    You must have that.
      My Computer


  7. Posts : 5,440
    windows 10 Pro ver 21H2 build 19044.1348
       #7

    Screenshot taken from another computer still have Mail app in the system.........

    Windows 10 Mail Indicates a Phantom Unread Message-edge-....-sync-view.jpg
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  8. Posts : 26,341
    Win11 Pro, Win10 Pro N, Win10 Home, Windows 8.1 Pro, Ubuntu
       #8

    I've had this, and to fix it, right click the inbox, remove it from Favorites, then open More, right click Inbox, and add to favorites. The phantom should be gone then.
      My Computers


  9. Posts : 56
    Windows 10
    Thread Starter
       #9

    davidhk said:
    Left side at the top, there is an icon represented by 2 curved arrows forming a circle. That is the "sync this view".
    You must have that.
    Of course. That's what I referred to as the yin yang. It's a "sync now" and I've clicked it many times.
      My Computer


  10. Posts : 5,440
    windows 10 Pro ver 21H2 build 19044.1348
       #10

    mbratch said:
    Of course. That's what I referred to as the yin yang. It's a "sync now" and I've clicked it many times.
    Oh. Sorry.
    Yin Yang ? Nice name for it.

    As I said I do not use Mail app. My limited experience of this subject is not enough to help you.
    Good luck.
      My Computer


 

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