Windows 10: Windows 10 Mail Indicates a Phantom Unread Message Solved

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  1.    23 Aug 2017 #21

    Yes, it will come back.I have found no permanent solution.
      My ComputerSystem Spec


  2. Posts : 228
    Windows 10 Pro x64 Version 1803
       28 Aug 2017 #22

    I've got the same problem after the last Mail app update that I got through the Windows Store. Is there any fix for this yet?
      My ComputerSystem Spec

  3.    02 Sep 2017 #23

    Cliff S said: View Post
    I've had this, and to fix it, right click the inbox, remove it from Favorites, then open More, right click Inbox, and add to favorites. The phantom should be gone then.
    I'll be darned. That worked! :)

    Thank you.
      My ComputerSystem Spec

  4.    22 Sep 2017 #24

    Hello

    I have found that if you open one of the messages totally by clicking on the open message in a new window then my phantom messages magically go away....lol

    Hope this helps
      My ComputerSystem Spec

  5.    14 Nov 2017 #25

    None of these work for me.

    I have unlinked and then re-linked the inboxes. I have opened a message in a new window and closed it again. I have removed the inbox from Favourites and then replaced it. All the while opening and closing Mail too.

    The counter on the taskbar icon seems to be resolutely stuck at "1" unread message. It doesn't disappear when I have no unread messages, and it doesn't increase when I have more than 1 message. It stays at "1" even when Mail is closed.

    Has anyone found a proper cure yet?

    ETA: I have turned off "Badges" in the Settings, Personalisation, Taskbar and the notification number 1 has therefore disappeared. I guess that means the correct term for it is a "Badge"
      My ComputerSystem Spec


  6. Posts : 4
    Windows 10, 32 bit
       2 Days Ago #26

    I know this is an old topic, but I just started experiencing the same issue of the toolbar icon permanently showing 1 unread message. Tried all of the above to no avail.

    I right clicked on the tile in my start menu (not the toolbar icon) and selected "more" > "app settings", then scrolled down and clicked on "Reset". I had to add my Hotmail account again (Gmail accounts were automatically added), although the login details were saved, so didn't have to sign in again.

    This appears, for now at least, to have resolved the issue.
      My ComputerSystem Spec


 
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