Internet Explorer is much too slow.

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  1. brummyfan
    Posts : 1,264
    Windows 10 (19045.3154)
       New #21

    mminos said:
    Hi ! brummyfan,
    Thank you for your explanations, I think I have unserstood now. My computer is currently set as "Obtain DNS server adress automatically." I have second thoughts to change this setting as it has been put in place by my Internet Provider. On top of that on my other computer, a laptop one, the setting is the same and I.E. is working perfectly well. Hence, I don't believe the reason of the slowness experienced on the laptop one is due to the DNS adress.
    So, I prefer to wait for the moment. Sorry for the work you have done.
    Regards
    No problem, I prefer not to use ISP's DNS but it's up to you:)
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  3. Jay Kay
    Posts : 3
    Windows 10
       New #22

    Another issue I am having is getting a 'Windows low on memory' warning. Have had it about two or three times and it is IE11 that is using up the memory. I have 8GB RAM and had no problems in the past with as many or more tabs open.

    Something has happened to IE11's performance recently and I am surprised there is no fix from Microsoft yet.

    Given the recent announcement about the end of life for earlier IE versions, I do seriously wonder if IE11 has been deliberately hobbled to make people switch to Edge? I have tried Edge and it works fine with no slow down or hanging issues opening news tabs and windows. Just like IE11 used to work until a few weeks ago...
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  4. Jay Kay
    Posts : 3
    Windows 10
       New #23

    I have found the problem thanks to Googling and finding http://www.omegaowners.com/forum/ind...686#msg1721686

    It's not IE11 that's to blame, it's something with the latest version of Trusteer Rapport software (recommended by many banks for online banking security). I uninstalled it and IE11 is now back to normal. Trusteer Rapport has been fine in the past.

    So check to see if you're running Trusteer Rapport. That may be the problem.
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  6. granddy
    Posts : 19
    Windows 10 Home (x64) Version 1511 (build 10586.164)
       New #24

    Thank you Jay Kay

    Rapport uninstalled, internet explorer 11 is flying again. :)
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  7. winactive
    Posts : 384
    Windows 10 Home x64
       New #25

    Jay Kay said:
    I have found the problem thanks to Googling and finding http://www.omegaowners.com/forum/ind...686#msg1721686

    It's not IE11 that's to blame, it's something with the latest version of Trusteer Rapport software (recommended by many banks for online banking security). I uninstalled it and IE11 is now back to normal. Trusteer Rapport has been fine in the past.

    So check to see if you're running Trusteer Rapport. That may be the problem.
    I was, and I'd uninstalled it. Did a refresh my PC and it works. Reading this now, having not yet reinstalled Rapport. Could be able to verify it as the cause.

    Edit: Yes, Rapport is the cause for me. It complains about a file signature and won't install without ignoring SmartScreen. There is a post on the IBM Trusteer website about the issue to the effect that they are 'working with Microsoft to arrive at a solution'.
    Last edited by winactive; 29 Jan 2016 at 16:22.
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  8. Geoff Daniell
    Posts : 261
    Win 10 Home Single Language, Ver 1809, Build 17763.379
       New #26

    I also had this problem with increasing regularity, normally triggered by a new WIN 10 update.

    I started noticing an error message with some websites that stopped responding that claimed the site has stopped responding because a long script was running. I could not find out what this meant, so in desperation, as a result of many other issues with my MS Account profile, I reset the PC. The other problems cleared but not this one. I decided then to just take the bull by the horns, and create a brand new profile, deleting ALL previous profiles. ( NOTE: If you do this, you need to have backed up all your files on another drive or in the cloud!)

    Just about ALL the issues I had with slow responses from browsers are now gone! ( It did not matter in the end every browser I tried did the same. I think it was because I was automatically "importing" favourites into each browser, thus introducing the problem into all the other browsers.)

    I am now starting again as it were. I did export IE settings and browsers into a file so I know which sites I want to restore, BUT have NOT automatically imported them again. Please note that in MS Edge under [Settings/Advanced settings, there is a tick box ticked to Import favourites. I specifically unticked this box, and did the same in IE 11 and in Chrome.

    So far peace reigns! I have no idea what is/was corrupt in the favourites folder.

    One of the casualties of the clean reset deleting all my sw was IBM Trusteer. Yesterday, I restored my Internet banking sites on Edge, IE 11 and on Chrome.

    I could not install install trusteer. The re-install attempt failed, so probably THIS was the key issues all along!
    Now I would normally ALWAYS make ssure IB was secure! We are victims of our own in-built habits aren't we.



    We live and learn!
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  9. winactive
    Posts : 384
    Windows 10 Home x64
       New #27

    Ignore this post, I just missed my Notifications! :)
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  10. granddy
    Posts : 19
    Windows 10 Home (x64) Version 1511 (build 10586.164)
       New #28

    winactive said:
    Ignore this post, I just missed my Notifications! :)
    Rapport is now available again, down loaded via Santander, it is working fine for me, no slowdown (yet).
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  12. The Brigadier
    Posts : 1
    Window 10 Professional 64-bit
       New #29

    winactive said:
    I was, and I'd uninstalled it. Did a refresh my PC and it works. Reading this now, having not yet reinstalled Rapport. Could be able to verify it as the cause.

    Edit: Yes, Rapport is the cause for me. It complains about a file signature and won't install without ignoring SmartScreen. There is a post on the IBM Trusteer website about the issue to the effect that they are 'working with Microsoft to arrive at a solution'.
    I have been experiencing similar problems referred to in this topic since my bank recommended I install Rapport on my home PCs (two desktops and two laptops) when using their online banking facility. I am running the latest versions of W10 Pro -64bit. All PCs now run much faster since I removed Rapport and IE11 no longer slows down or stops working.
    I referred this issue to my Bank but they are not aware of any problems and are unable to confirm whether IBM & Microsoft are working together to find a solution. Furthermore, as Rapport is not the Bank's software, they have suggested that I refer the matter direct to Trusteer Rapport's support desk to resolve my issue.
    Can anyone provide a link that refers to the post (referred to above) on the IBM Trusteer website that confirms they are working with Microsoft to arrive at a solution?
    Many thanks
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  13. eemd
    Posts : 1
    Win 10 Pro
       New #30

    Trusteer Rapport causes IE 11 slowdown under Win 10


    winactive said:
    I was, and I'd uninstalled it. Did a refresh my PC and it works. Reading this now, having not yet reinstalled Rapport. Could be able to verify it as the cause.

    Edit: Yes, Rapport is the cause for me. It complains about a file signature and won't install without ignoring SmartScreen. There is a post on the IBM Trusteer website about the issue to the effect that they are 'working with Microsoft to arrive at a solution'.
    NEW INFO:
    You don't need to uninstall Rapport completely. Do the following:
    1. Open Rapport Dashboard
    2. Go to 2nd page
    3. In Security Policy section, click "Edit Policy"
    4. Enter the User Approval code (not case sensitive)
    5. Click OK
    6. In the Security Policy edit screen, the 2nd entry down, "Validate Website SSL Certificates," change drop-down option to "Never"
    7. Click "Save" at lower left
    8. Start IE 11 as usual.

    It is no longer slow for me.

    This preserves Rapport (except for the SSL Certificates check) and is easier to undo than uninstall/reinstall, if it doesn't work for you. I would still get the fixed version of Rapport (when available), because the Certificate check is important.

    Good luck!
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