Outlook configuration for custom domain email?

  1. lolcocks's Avatar
    Posts : 282
    Ten
       #1

    Outlook configuration for custom domain email?


    Hi, I have my own domain's email which uses Outlook itself.
    I can login via Live.com or Outlook.com and it works fine but I am unable to set it up via Outlook 2016.

    Microsoft has provided me the following mail configuration in the Outlook.com settings:


    Server name: pop-mail.live.com
    Port: 995
    Encryption method: SSL

    Server name: smtp-mail.live.com
    Port: 587
    Encryption method: TLS




    Outlook configuration for custom domain email?-mail-1.png

    But when I use this I get the following error:

    Outlook configuration for custom domain email?-mail-2.png
    Attached Thumbnails Attached Thumbnails Outlook configuration for custom domain email?-mail-2.png  
      My Computer


  2. Posts : 487
       #2

    lolcocks said:
    Hi, I have my own domain's email which uses Outlook itself.
    Can you clarify which Outlook you mean for your domains email? Do you mean the Outlook.com webmail interface as a send-and-receive account / Windows Live Custom Domain account? Or directly to your domains mailbox from the Office Outlook desktop application?

    In your second screenshot it looks like you are using your own domain username and password with the Outlook.com mailserver settings. The Outlook.com mailserver will obviously reject that unless you have previously set it up as a Windows Live Custom Domain before Microsoft discontinued that service.

    If you are using a Windows Live Custom Domain, according to this article it should still be compatible with Outlook.com Preview.

    Q. I have a custom domain configured with Outlook.com. Will I be able to keep it?
    A. Yes, if you have a custom domain configured on Outlook.com today, it will continue to work after this update.

    I can login via Live.com or Outlook.com and it works fine but I am unable to set it up via Outlook 2016. Microsoft has provided me the following mail configuration in the Outlook.com settings:

    Server name: pop-mail.live.com
    Port: 995
    Encryption method: SSL

    Server name: smtp-mail.live.com
    Port: 587
    Encryption method: TLS
    Those settings are to send and receive email from the Outlook.com account through POP/SMTP. Is there a particular reason why you want to use POP/SMTP? If not, to connect Office Outlook 2016 to the Outlook.com Preview mail account (which is what it shows as in your screenshot), set it up as an Exchange account (which may need to be set up manually if you're using your own domain email address as the Microsoft Account login. I'm not sure how it handles Two-Step Authentication as I haven't tried it with a Preview Account, but if you have Two-Step Authentication on for your Outlook.com account and it doesn't prompt you for the second factor, you may need to setup/use an app password as the password, instead of the actual Outlook.com account password.

    If for some reason you do have to use POP/IMAP/SMTP, I wonder whether substituting the 'live.com' with 'outlook.com' in the above settings would work instead. EG: pop-mail.outlook.com / smtp-mail.outlook.com
    Last edited by ARC1020; 15 Dec 2015 at 14:35.
      My Computer


 

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