Update for Windows Live Essentials Mail 2012 (KB3093594) kills WLM

Well... All I can say is that the opening, crashing, closing a number of times and then leaving open for a period of time did nothing for me. I just did that and left WLM (crashed) open overnight, closed it, reopened and still crashed. I tried rebooting to see if that would help, reopened WLM and it crashed again...

If anyone has a fix that works (other than this one) do let me know... :\

One step away from installing Thunderbird and moving all my calendar entries to google calendar. :S

I had exactly the same problem, two pieces of info, from talking to MS they said the patch is to fix a change that they will be making. Therefore carry on using the original program, to do this you will be able to do a copy of all the emails, just go to the top corner and save as usual. Then assuming that you store emails away from the program go to Windows essentials and delete the mail part. Then go back and reinstall, in my case all emails appeared and everything was OK, if not you will have a back up. As a matter of interest whilst I solved the problem I set up Mail, found it slower and unable to get sound to do notifications. Am now running in Parallel. When talking to MS they had not realised the problem and I did suggest that a follow up was required. Hope this helps everyone.

Bye

Ray

banger said:

Have been using this program for months now on windows 10 32 bit, and I get an email saying that MS are making changes to Outlook servers and to patch WLM 2012 and a download link.

I applied the patch and now after a few seconds of being open WLM 2012 crashes while updating the calendar.

Anyone know a fix for this? I have taken the patch off by repairing Windows essentials 2012 from the Programs and features dialog, but anyone know why this patch causes WLM to crash after a few seconds?

Tim

To follow up on my previous posts- I have done an extreme amount of testing. Here's what I have found.

1. Originally after applying update WLM would crash. I uninstalled and reinstalled many times and it would crash each time. I followed the advise here that suggested waiting a while for it to work but it kept crashing.
2. I removed all my calendar entries which wasn't hard because I didn't have many. I then uninstalled ,re-installed & installed the update again and waited about an hour. Mail worked just fine.
3. After waiting for 2 days to make sure mail would continue to work as expected I just clicked on "calendar". It immediately crashed. I didn't even enter anything into the calendar.
4. I uninstalled and reinstalled again and reapplied update. Again I waited and mail worked ok
5. Just to be sure I clicked on calendar again and it crashed.
I went through this 3 times with the same result each time.
So this tells me that anyone using WLM with Windows 10 can apply the update just fine UNLESS you have entries in the calendar and you NEVER click on calendar for any reason. Either of these will crash WLM and you will have to uninstall, reinstall and apply update again. For those of you who like WLM as much as I do and need a calendar get another camera app from the store or one of the readily available ones out there or wait to see if Microsoft fixes the update I don't normally use WLM calendar anyway so it's no deal breaker for me. For my few appointments I find that the sticky notes app works for my uses.

You really don't have to uninstall and reinstall WLM. Just uninstall the Hotfix KB3093594 (d-Mail.msp). This is a lot easier and you will not lose anything. It worked for me, calendar sync's and email works fine. See below for instructions.

Run Command Prompt as administrator .
Copy and paste the following code:
"Msiexec /package {B775C26B-EAA8-4A11-ACBF-76E52DF6B805} /uninstall {342DCD5D-5946-453B-97AC-D53B7662EDF5}"

DON'T INCLUDE THE QUTATION MARKS

Click “Repair”, when the msp wizards asks to remove or repair the application.
Once it finishes you need to restart
After that you can synchronize the calendar again.
Hopefully Microsoft will come out with a patch for Windows 10.

Harrierbird said:

Well... All I can say is that the opening, crashing, closing a number of times and then leaving open for a period of time did nothing for me. I just did that and left WLM (crashed) open overnight, closed it, reopened and still crashed. I tried rebooting to see if that would help, reopened WLM and it crashed again...

If anyone has a fix that works (other than this one) do let me know... :\

One step away from installing Thunderbird and moving all my calendar entries to google calendar. :S

I also tried the "Patience" procedure and it did not work. As Microsoft indicated this patch is not for Win 10 and should not be downloaded. I am going to wait it out and see if MS creates the patch for Win 10. If not then I will download EM Client or TB to ensure that I have a realisable desktop email client. Not too sure about TB as I hear they too are dropping support?

Anyone know why the folders in WLM cannot be exported to Outllook.com?

Tks

jyusa said:

My personal calendar does sync well with WLM 0918 and updated as I can see that from Calendar Pane in WLM. I think that we all know MS will make a change of this shortly, without update with this patch, the send and receive will stop working, and why would we believe to stay without patching it is a better idea than a solution is already available?

It maybe a good idea for you to wait a few more days to decide to proceed to do the patch! After all, anything can happen.

Actually I already tried the patch several times. And of course, finally getting it to sync the calendar, which shows in the pane, is when it will not crash on opening. Once you click the calendar however, it will crash. So, I guess we can assume yours does the same and the best recommendation, since it currently works 'perfectly' without the patch, is to advise others to wait unit a compatible patch is issued for Win 10.

gtspeck said:

You really don't have to uninstall and reinstall WLM. Just uninstall the Hotfix KB3093594 (d-Mail.msp). This is a lot easier and you will not lose anything. It worked for me, calendar sync's and email works fine. See below for instructions.

Run Command Prompt as administrator .
Copy and paste the following code:
"Msiexec /package {B775C26B-EAA8-4A11-ACBF-76E52DF6B805} /uninstall {342DCD5D-5946-453B-97AC-D53B7662EDF5}"

DON'T INCLUDE THE QUTATION MARKS

Click “Repair”, when the msp wizards asks to remove or repair the application.
Once it finishes you need to restart
After that you can synchronize the calendar again.
Hopefully Microsoft will come out with a patch for Windows 10.

I can report that this fix worked for me. Everything's back to normal. THANK YOU!

jyusa said:

Mine is patched: Version 2012 (Build 16.4.3528.0918) and working perfect now! And Server URL is: https://mail.services.live.com/Delta....0.0/sync.aspx exactly same as yours.

If yours is showing build 16.4.3528.xxx) I don't think that is the patched version. The patched version is 16.4.3563.xxxx

lgentry said:

If yours is showing build 16.4.3528.xxx) I don't think that is the patched version. The patched version is 16.4.3563.xxxx

Sorry for my typo. It should read: 16.4.3563.0918.

Did anyone here actually clarify with MS if this patch is not supposed to be implemented for Win 10 users? I see some people mentioning that the patch is not meant to be applied if you're running Win 10. The tech specs on the patch do mention Win 7, Win 8.0 and Win 8.1 as system requirements. However, the MS e-mail informing about the patch actually said that Win 10 users needed to apply this as well. There was some misinformation on Microsoft's side...
I was wondering if there was some official clarification regarding this. If MS has confirmed this patch is not meant for Win 10 then I am happy removing the patch and waiting for them to release one that is compatible with the system.