Windows 10: Update for Windows Live Essentials Mail 2012 (KB3093594) kills WLM Solved

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  1.    12 Dec 2015 #21

    Using Windows 10 64 bit Windows live mail 2012 will not update without causing WLM to stop working immediately after opening. It will allow the reading of mail but cannot send. Repairing did nothing, Uninstall and re-install did nothing. My only recourse was to re-image my computer.

    I can't use the Windows 10 email client as it will not connect to my ISP's IMAP servers and that is the only choice that I have. If Microsoft doesn't fix this, I will be going to another email client.
      My System SpecsSystem Spec

  2.    12 Dec 2015 #22

    bschaufe said: View Post
    This works, but only because you have downgraded to the version that was there prior to applying the patch (Build 16.4.3528.0331). Unfortunately, this is a short term solution. Microsoft is making changes to Hotmail and Outlook.com soon that will break Live Mail unless you have the patch installed. The patched version is build 16.4.3563.0918. (You can see the build you are running by going to File | About).
    This is the issue: MS is performing this upgrade in waves of Outlook.com accounts. Unfortunately, they jumped too soon to send out this message.

    Here's the word (courtesy of Ron Sommer MVP):

    Login to your outlook.com account using a browser. Does it say Outlook.com or Outlook Mail (Preview)?


    KB3093594 should only be installed if you have an outlook.com account that has been upgraded to Outlook Mail (Preview).


    If you have more than one outlook.com account, you will have to decide if you want the accounts that have not been upgraded to Outlook Mail (Preview) to work or do you want the accounts that have been upgraded to work.



    No Outlook Mail (Preview) accounts - do not install KB3093594.

    An account has upgraded to Outlook Mail (Preview) - install KB3093594.
      My System SpecsSystem Spec

  3.    12 Dec 2015 #23

    gpstoloff said: View Post
    This is the issue: MS is performing this upgrade in waves of Outlook.com accounts. Unfortunately, they jumped too soon to send out this message.

    Here's the word (courtesy of Ron Sommer MVP):

    Login to your outlook.com account using a browser. Does it say Outlook.com or Outlook Mail (Preview)?


    KB3093594 should only be installed if you have an outlook.com account that has been upgraded to Outlook Mail (Preview).


    If you have more than one outlook.com account, you will have to decide if you want the accounts that have not been upgraded to Outlook Mail (Preview) to work or do you want the accounts that have been upgraded to work.



    No Outlook Mail (Preview) accounts - do not install KB3093594.

    An account has upgraded to Outlook Mail (Preview) - install KB3093594.
    Hmmm... Not true for me. If I log into the test outlook.com account I just created via the browser, it displays "Outlook Mail (Preview)", which would mean that my account has already been upgraded. However, Live Mail 2012 updated with the patch (build 16.4.3563.0918) still crashes when it attempts to sync the calendar. It is exactly the same behavior as I see when I attempt to access an older Hotmail account that has not yet been upgraded (i.e., "Outlook.com" is displayed when I log in via the browser). Whether the server side has been upgraded or not, Live Mail 2012 with the patch crashes on calendar sync but does not crash on the pre-patch version (16.4.3528.0331). Something in KB3093594 breaks calendar sync regardless of the server side version.
      My System SpecsSystem Spec

  4. banger's Avatar
    Posts : 328
    Windows 10 Pro x86 and x64 dual boot
       12 Dec 2015 #24

    I have discovered that if you sign out and sign in again wlm crashes getting calendar updates, so I suggest you click sign out then sign in, uncheck sign me in automatically and click forget me. Some have suggested windows 8 compatibility mode, but that doesn't work either.
      My System SpecsSystem Spec

  5.    12 Dec 2015 #25

      My System SpecsSystem Spec

  6.    12 Dec 2015 #26

    Joakim Agren said: View Post
    This is what I did to fix it:

    First I just uninstalled Windows Live Mail from program and features add/remove programs (do not use the uninstall option from the patch file, that did not work for me). Look for Windows Live Essentials 2012 in add/remove programs and select to uninstall just the Mail app.
    Then re booted
    Ditto Joakim. Followed your instructions. Re-installed all of Windows Live Essentials 2012 and WLM works again.
    Will not be installing the dmail killer patch.
      My System SpecsSystem Spec

  7. jyusa's Avatar
    Posts : 750
    Windows 10 Pro x64 Build 15063
       12 Dec 2015 #27

    Did anybody try this? Heard it from one OEM engineer, said it should work and also pass changes no matter what MS will make in next few weeks:

    1. Verify WLM version is: Build 16.4.3528.0331
    2. Close WLM. Open properties of wlmail.exe, run compatibility mode to Windows 8, apply.
    3. Restart PC. Install KB3093594/d-Mail.msp.
    4. Restart PC. Open WLM.

    Too busy right now, but I'll try next Monday though!
      My System SpecsSystem Spec


  8. Posts : 13
    Windows 10 Pro 64bit
       13 Dec 2015 #28

    Strangely enough, all I did was open my account using the Outlook web client. I then deleted all the Calendar entries (fairly easy as there was only 2 perpetually repeating ones for garbage and recyling ). I then relaunched WLM 2012 and viola' no crash. So feeling daring, I redid the Calendar entries, closed and then reopened WLM and it's still working. Who knows? This worked for me.
    Okay...update. Ignore the previous. WLM will work if you're logged out and it does not sync with Outlook. As soon as I signed into WLM, and it attempted to sync the calendar entries with Outlook, the crash is back. So, the solution for me is to not log into WLM. The WLM client still will function normally in retrieving mail, it just won't sync your calendar etc etc with outlook.
      My System SpecsSystem Spec

  9. caperjack's Avatar
    Posts : 3,059
    insider build 10586.3 win10 pro 64
       13 Dec 2015 #29

    banger said: View Post
    Repaired WLM 2012 through Program and features and then re-applied the patch, seems solved now.
    mine crashed after the patch. update as well but fixed itself after a few retries
      My System SpecsSystem Spec

  10.    13 Dec 2015 #30

    A bit ironic to see this thread in this forum. The update referred to, KB3093594, is only for Windows 7, 8 and 8.1. It's not supported on Windows 10 because the program crashes as soon as the calendar tries to update ...
      My System SpecsSystem Spec


 
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