Windows 10: IE 11 does not open

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  1.    12 Dec 2015 #51

    the startups that were enabled were some of the ones that I disabled per your recommendation. Do you recommend that I run SFC and DISM a few more times?

    I tried to attach photos but unable for unknown reason. here is text
    "AMD RAIDXpert
    [2015/12/12 0927]
    task timeout on disk (port Number 1 target ID 1) at LBA 0x0a0000000
    (Length 0x1)"
      My ComputerSystem Spec


  2. Posts : 3,085
    Windows 10 Pro 64 bit
       12 Dec 2015 #52

    rees said: View Post
    the startups that were enabled were some of the ones that I disabled per your recommendation. Do you recommend that I run SFC and DISM a few more times?

    I tried to attach photos but unable for unknown reason. here is text
    "AMD RAIDXpert
    [2015/12/12 0927]
    task timeout on disk (port Number 1 target ID 1) at LBA 0x0a0000000
    (Length 0x1)"
    These are AMD Chipset SATA Controller drivers, seem to be no longer updated, but i would check HP site for them since you know your PC model number. To be related to IE problem i do not think so, another issue.

    Can run SFC and DISM again,it won't hurt.
      My ComputerSystem Spec

  3.    12 Dec 2015 #53

    Ran the 2 tests a second time. no errors found
      My ComputerSystem Spec


  4. Posts : 3,085
    Windows 10 Pro 64 bit
       12 Dec 2015 #54

    rees said: View Post
    Ran the 2 tests a second time. no errors found
    Talking about SFC and DISM ?
      My ComputerSystem Spec

  5.    13 Dec 2015 #55

    jds63 said: View Post
    Talking about SFC and DISM ?
    yes
      My ComputerSystem Spec

  6.    13 Dec 2015 #56

    also ran malware anti malware. found nothing serious with that.
      My ComputerSystem Spec


  7. Posts : 3,085
    Windows 10 Pro 64 bit
       13 Dec 2015 #57

    I have kind of exhausted all my resources on this matter. Seems to me some non-Microsoft running process on this computer is causing this to happen. Which one has been hard to tell, we have tried disabling all startups (hoping you did this exactly) and it still happened. This determined because when we ran it in Windows safe mode IE 11 opened fine. Even running it from the execution file in C:\ProgramFiles\Internet Explorer\iexplorer.exe also failed. Unless it's some corruption that not even SFC or DISM can fix, again hard to say only by resetting the OS. Not a common issue with IE 11, it is usually the issue of it can not load pages, slow performance, hangs or freezes.

    Even a Clean Boot similar to Safe mode is just going to determine same thing. I do not know all the software that is on this system to determine a possible cause and each process of a non-microsoft software would have to be disabled one by one till found the culprit. Only other thought can be a software driver, but again which one. Does your system have the most updated system and hardware drivers from the PC manufacturer's site.
      My ComputerSystem Spec

  •    13 Dec 2015 #58

    I checked on the HP site, the manufacturer, with their update checking software no updates were found. As for start up items, I still have only 3 items enabled; my dropbox, My backup power sensor, and printer link. I will plan to disable programs one at a time to see if that helps. Would I do that from performance monitor or is there a better way?

    By the way, I do appreciate the extensive time and thought that you have put into solving this issue.
      My ComputerSystem Spec


  • Posts : 3,085
    Windows 10 Pro 64 bit
       13 Dec 2015 #59

    rees said: View Post
    I checked on the HP site, the manufacturer, with their update checking software no updates were found. As for start up items, I still have only 3 items enabled; my dropbox, My backup power sensor, and printer link. I will plan to disable programs one at a time to see if that helps. Would I do that from performance monitor or is there a better way?


    By the way, I do appreciate the extensive time and thought that you have put into solving this issue.
    Your Welcome Rees anytime, frustrates me to not knowing how to solve something.Tried just about the most common methods, none have worked, as you seen working in windows safe mode will tell you something on system is doing it, not Windows 10


    If you wanted me to look for you, you can provide the exact model number of the PC to make sure of updates, but this is only to make sure your system is up to date with the most important system drivers it is not likely to help the IE 11 issue. What is the Printer link do for you ?

    What i mean about other running processes is not only the ones found in the Startup Tab only in the Task Manager, these you will see in Details Tab of the Task Manager, will be anything Non-Microsoft. Unless you know about what these items are i would not suggest doing it this way, there will be a blue link at bottom of Details Tab that brings you to Services where these are located and can be disabled or set to manual the running process non-Microsoft only will be shown as running or set to Automatic, basically need to identify ones that are not Microsoft. If a software driver is at conflict need to know which one, example of one... Display adapter (video card) driver.

    To me dealing with this kind of method for you because it seems you are novice at this stuff, just do not want you to cause yourself more issues, but would be up to you.
      My ComputerSystem Spec

  •    13 Dec 2015 #60

    my box is a HPE-210F, do you need more detail than that about the Box?

    What I am calling the printer link, I meant scanner software so that the scanner on my printer works.
      My ComputerSystem Spec


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