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  1.    29 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 40
    windows 10

    Cannot open mail app settings


    Hi

    For the longest time, the mail app has been working well. But this morning, I noticed that it hadn't synced with my IMAP server since yesterday so I tried to edit the settings. When I click on edit settings, the settings window opens but I cannot open the settings of any of the mail accounts. This means I cannot even delete the account to recreate it. When I tried to add the account again, I got an error message 0x8007054.

    Anyone know what is going on? I can log into my imap account from my other win10 computer and other devices so that is not the problem.

    Thanks in advance.
      My ComputerSystem Spec
  2.    29 Nov 2015 #2
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    As a first approach you could try the Windows Store Apps troubleshooter to see if it will find any problems. Type troubleshooting in Search and then select "view all" in the Troubleshoot Control Panel. Towards the bottom is the Windows Store Apps troubleshooter.
      My ComputersSystem Spec
  3.    29 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 40
    windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    As a first approach you could try the Windows Store Apps troubleshooter to see if it will find any problems. Type troubleshooting in Search and then select "view all" in the Troubleshoot Control Panel. Towards the bottom is the Windows Store Apps troubleshooter.
    Following a suggestion I found later in this forum, I deleted the file C:\users\\{username}\appdata\Local\Comms and restarted Mail. This allowed me to recreate my mail accounts with the exception of Outlook.com. When I tried to create that, it gave me an error saying something went wrong error code 0x8000ffff. I tried rebooting to no avail. I was able to recreate my gmail and imap accounts though, strange!!

    I ran system file check and troubleshooter and they found no problems I need the outlook account because it contains my calendar.
      My ComputerSystem Spec
  4.    29 Nov 2015 #4
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    OK, my next suggestion was going to be uninstalling Mail and Calendar and reinstalling from the Windows Store. You can have a go at this by following these steps.

    1. Open the Start menu, type Windows PowerShell.
    2. Right click on the Windows PowerShell and select Run as administrator.
    3. Enter the below command to remove the Mail and calendar app.

    get-appxpackage *microsoft.windowscommunicationsapps* | remove-appxpackage

    After performing the above steps, install the Mail and calendar app from the Windows Store.

    Hope this helps, you will, of course, have to add you accounts back again.
      My ComputersSystem Spec
  5.    29 Nov 2015 #5
    Join Date : Nov 2015
    Posts : 40
    windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    OK, my next suggestion was going to be uninstalling Mail and Calendar and reinstalling from the Windows Store. You can have a go at this by following these steps.

    1. Open the Start menu, type Windows PowerShell.
    2. Right click on the Windows PowerShell and select Run as administrator.
    3. Enter the below command to remove the Mail and calendar app.

    get-appxpackage *microsoft.windowscommunicationsapps* | remove-appxpackage

    After performing the above steps, install the Mail and calendar app from the Windows Store.

    Hope this helps, you will, of course, have to add you accounts back again.
    No joy. After deleting mail and calendar and installing again from the Store, it still does not allow me to install my outlook.com account. I can install all my other accounts fine. I can also access my outlook.com account on my other win10 computer and my phone. I also booted into safe mode and deleted the comms directory in the user profile. The same thing still happens. I'm afraid the only thing left is to do a repair install of win10, unless someone can direct me to something else!

    The odd thing here is that this problem started happening today with no warning or anything.
      My ComputerSystem Spec
  6.    29 Nov 2015 #6
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    Hopefully, someone else has a suggestion. Can you think of anything that happened to trigger it today? Do you ever use a local account or do you always use a Microsoft account to login to W10?
      My ComputersSystem Spec
  7.    29 Nov 2015 #7
    Join Date : Nov 2015
    Posts : 40
    windows 10
    Thread Starter

    I have no idea what triggered this. What I remember was that I couldn't open my mail account settings when I clicked on the settings icon. Yes I generally use my Microsoft account to log in to win 10. I am hoping that a repair install of win 1will fix this.
    Quote Originally Posted by philc43 View Post
    Hopefully, someone else has a suggestion. Can you think of anything that happened to trigger it today? Do you ever use a local account or do you always use a Microsoft account to login to W10?
      My ComputerSystem Spec
  8.    30 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 40
    windows 10
    Thread Starter

    Quote Originally Posted by falkunmalti View Post
    I have no idea what triggered this. What I remember was that I couldn't open my mail account settings when I clicked on the settings icon. Yes I generally use my Microsoft account to log in to win 10. I am hoping that a repair install of win 1will fix this.
    Philc43

    I noticed a strange thing that had eluded me before that may be related to this. When I bring up the menu to Add an Account, it lists the usual Outlook.com, exchange, google etc options under Choose an Account that you can add but there is one entry at the top "myname@outlook.com" and the description is Microsoft Account. That entry does not appear in my other win 10 computer. I have no idea how it got there or whether it is related to my problem but I don't know how to get rid of it. When I click on it, it brings the same 0x0000ffff error message. Any thoughts?
      My ComputerSystem Spec
  9.    30 Nov 2015 #9
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    Hi falkunmalti,

    Interesting. I'm wondering if your Microsoft account has got confused between computers. On the Start menu type account and it should take you to the system account page where you can confirm how you are logged in and then select "Manage my Microsoft Account".

    Is everything as you expect?
      My ComputersSystem Spec
  10.    30 Nov 2015 #10
    Join Date : Nov 2015
    Posts : 40
    windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    Hi falkunmalti,

    Interesting. I'm wondering if your Microsoft account has got confused between computers. On the Start menu type account and it should take you to the system account page where you can confirm how you are logged in and then select "Manage my Microsoft Account".

    Is everything as you expect?
    Yes everything looks all right. I wish I knew what file or setting has to be changed to reset that account page to remove that Microsoft account entry. Deleting the comms folder did not do it when I deleted it. Maybe a registry entry?
      My ComputerSystem Spec

 
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