Cannot access some websites

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  1. Posts : 9
    Windows 10
       #1

    Cannot access some websites


    Suddenly a couple of days ago while looking through Youtube, I suddenly had a blue screen of death. PC has never been the same since! System Restore and Reset your PC both fail.

    Also on Chrome I cannot access any https websites, on Edge I cannot access any websites, plus the latest Windows Update (ending in 266) fails. Kaspersky seems to update okay but Malwarebyte Anti Malware cannot update.

    I've Googled my problem and tried various things from Command Line Prompt, most of which fail, and nothing has worked!

    What can I do please? Is it possible that my C drive is corrupted? If so is it recoverable and how?
      My Computer

  2. dalchina's Avatar
    Posts : 30,010
    Win 10 Pro (1903)
       #2

    Hi, first check your BSOD report- use Event Viewer if you know how, or more simply, Nirsoft's Bluescreenview (easy to find). Post the report.

    Then run chkdsk
    Run Check Disk from a Command Line to Check for and fix Disk Errors


    When that gives you a clear result, run sfc /scannow
    https://support.microsoft.com/en-gb/kb/929833
    (Ok, it talks about win 8- ignore that).

    Please post the result.
      My Computers


  3. Posts : 9
    Windows 10
    Thread Starter
       #3

    Is this what you need from Bluescreenview? Just going to try checkdisk etc now!

    Crash List


    Created by using BlueScreenView

    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time
    093015-14843-01.dmp 9/30/2015 8:10:35 PM CRITICAL_PROCESS_DIED 0x000000ef ffffe001`5b5fb840 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+14e240 x64 ntoskrnl.exe+14e240 C:\WINDOWS\Minidump\093015-14843-01.dmp 6 15 10240 285,480 9/30/2015 8:45:18 PM
      My Computer


  4. Posts : 9
    Windows 10
    Thread Starter
       #4

    I ran check disk, it slowed right down at 57%, stopped at 62% then restarted the PC so I'm assuming it failed?

    I ran sfc /scannow, got to 2% of the verification phase, and stopped with the message "Windows Resource Protection could not perform the requested operation."
    This is the report...
    2015-10-05 17:05:04, Info CSI 0000000a [SR] Verifying 100 (0x0000000000000064) components
    2015-10-05 17:05:04, Info CSI 0000000b [SR] Beginning Verify and Repair transaction
    2015-10-05 17:05:06, Info CSI 000000d5 [SR] Verify complete
    2015-10-05 17:05:06, Info CSI 000000d6 [SR] Verifying 100 (0x0000000000000064) components
    2015-10-05 17:05:06, Info CSI 000000d7 [SR] Beginning Verify and Repair transaction
    2015-10-05 17:05:07, Info CSI 000001a1 [SR] Verify complete
    2015-10-05 17:05:07, Info CSI 000001a2 [SR] Verifying 100 (0x0000000000000064) components
    2015-10-05 17:05:07, Info CSI 000001a3 [SR] Beginning Verify and Repair transaction
    2015-10-05 17:05:08, Info CSI 0000026d [SR] Verify complete
    2015-10-05 17:05:08, Info CSI 0000026e [SR] Verifying 100 (0x0000000000000064) components
    2015-10-05 17:05:08, Info CSI 0000026f [SR] Beginning Verify and Repair transaction
    2015-10-05 17:05:09, Info CSI 00000339 [SR] Verify complete
    2015-10-05 17:05:09, Info CSI 0000033a [SR] Verifying 100 (0x0000000000000064) components
    2015-10-05 17:05:09, Info CSI 0000033b [SR] Beginning Verify and Repair transaction
      My Computer


  5. Posts : 173
    Windows 10 64bit
       #5

    Go to the manufacturers website of your HDD and download their free HDD checker. Run it to make sure your HDD is not failing.
      My Computer


  6. Posts : 9
    Windows 10
    Thread Starter
       #6

    ram1220 said:
    Go to the manufacturers website of your HDD and download their free HDD checker. Run it to make sure your HDD is not failing.
    It would appear Crucial don't have their own checker, they recommend chkdsk.
      My Computer

  7. dalchina's Avatar
    Posts : 30,010
    Win 10 Pro (1903)
       #7

    Ok, let's see some SMART parameters for your HDD please..
    For example you could use this
    KC Softwares
    - and post a screenshot.

    Assuming your HDD is failing, you need to consider (e.g.)
    - what have I got backed up?
    - what have I not got backed up?
    - how can I back up what I hadn't thought about backing up?

    I would normally recommend disk imaging, but your HDD may be too unreliable for that to be feasible.
      My Computers


  8. Posts : 9
    Windows 10
    Thread Starter
       #8

    Cannot access some websites-2015_10_05_19_52_481.png
    Is this what you need?
      My Computer


  9. Posts : 9
    Windows 10
    Thread Starter
       #9

    Funny you should say about backing up, I was already in the process of backing stuff up to both my other internal HDD and also an external HDD!!!

    Strangely, HDD Expert says the health of this drive (C) is okay, but the health of my I drive is dodgy!!!
      My Computer

  10. dalchina's Avatar
    Posts : 30,010
    Win 10 Pro (1903)
       #10

    Hi, thanks. Once you've backed up key things (and disk imaging is your ultimate backup and should (must in my experience!) be used routinely as Windows is fragile), I would suggest trying chkdsk again, but from a boot disk. E.g. from a command prompt from a Windows 10 disk... or anything else you have to hand. If you can't get that clear, I suggest you may need to think about a replacement disk.

    If there is sthg amiss with your disk, then one might think copying from it (backup) should show that problem.
    Therefore, I suggest you create a base disk image using e.g. Macrium Reflect or Aomei Backupper (which I use) as this reads all as part of the process of creating an image, and may reveal read errors.
      My Computers


 
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