Internet Explorer Crashing

This seems to be happening to quite a few people on Windows 10 it seems. It has started happening to me too lately.
It happens when, say, I have one tab open to the forums, and I open another to get an image from Bing Images to make a point, or just for fun(those who know me, know what I mean, when I use GIF's), I download the image fine, then either switch tabs back or close the Images tab, then BAM: "IE has stopped working collecting information bla bla bla".

So I looked at the crash logs in Reliability History, and found out that it's iertutil.dll that seems to be the culprit:


Normally that could mean either the .dll is corrupted and needs to be replaced, OR, somehow got moved to the wrong place(accidentally drag & dropped while "surfing" File Explorer, happens to me sometimes), and needs to be moved back.

So I tried going into File Explorer and and searching the Windows folder. After about 8 minutes it was still searching(Hello! I have a Samsung 850 Pro I expect a little more speed !!!) . So I opened up UltraSearch, pasted "iertutil.dll" in and immediately got this:

as you can see, the path(s) are correct, but I see there are a few WinSxS files also. There could be a possible corruption there, is what I'm hoping.

What I'm going to try, is, cleaning out the Side by Side folder so well as I can using Disk Cleanup and the Extreme version of SFC-DISM:

fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

When I finish, I'll wait a couple of days and update this post, to as if it worked or not.

This crash is just nervey(is that a word?) and not really that bad, but should not be happening. Plus, I LIKE PUZZELS!
So stay tuned....

Oh yeah, one more thing: I'm also cleaning out IE, specially the IDF's too.

OK everyone, it's been 2 days and no more crashes.
It seems to have worked. The Internet Explorer Run Time Utility Library(iertutil.dll) was the problem it seems.
So if IE keeps crashing, and in Reliability History it gives you that .dll, give this solution a shot.

tiggeroz said:

Hi - I seem to have this issue but am not quite as smart as you so am not sure how to apply your fix :-(... could you please provide an idiot's guide / step by step explanation? Thanks a million.

Just run the following in a command prompt:

fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

Reboot

And using Ccleaner, clean everything out under Internet explorer

reboot:)

jds63 said:

Cliff i have been stumped here with a members IE 11 that will not open, but does open in windows safe mode, any clues for this member on what would cause this, tried just about everything, thanks.
IE 11 does not open

I'll take a look when I get home from work this afternoon:)

tiggeroz said:

Thanks a million.

You're welcome. Let me know how it worked, OR, didn't work for you.