Windows 10: Internet Explorer Crashing Solved

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  1. Posts : 14,994
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       27 Sep 2015 #1

    Internet Explorer Crashing


    This seems to be happening to quite a few people on Windows 10 it seems. It has started happening to me too lately.
    It happens when, say, I have one tab open to the forums, and I open another to get an image from Bing Images to make a point, or just for fun(those who know me, know what I mean, when I use GIF's), I download the image fine, then either switch tabs back or close the Images tab, then BAM: "IE has stopped working collecting information bla bla bla".

    So I looked at the crash logs in Reliability History, and found out that it's iertutil.dll that seems to be the culprit:
    Click image for larger version. 

Name:	Image 002.png 
Views:	54 
Size:	43.4 KB 
ID:	39653

    Normally that could mean either the .dll is corrupted and needs to be replaced, OR, somehow got moved to the wrong place(accidentally drag & dropped while "surfing" File Explorer, happens to me sometimes), and needs to be moved back.

    So I tried going into File Explorer and and searching the Windows folder. After about 8 minutes it was still searching(Hello! I have a Samsung 850 Pro I expect a little more speed !!!) . So I opened up UltraSearch, pasted "iertutil.dll" in and immediately got this:
    Click image for larger version. 

Name:	Image 001.png 
Views:	56 
Size:	94.9 KB 
ID:	39654

    as you can see, the path(s) are correct, but I see there are a few WinSxS files also. There could be a possible corruption there, is what I'm hoping.

    What I'm going to try, is, cleaning out the Side by Side folder so well as I can using Disk Cleanup and the Extreme version of SFC-DISM:

    fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

    When I finish, I'll wait a couple of days and update this post, to as if it worked or not.

    This crash is just nervey(is that a word?) and not really that bad, but should not be happening. Plus, I LIKE PUZZELS!
    So stay tuned....
      My ComputersSystem Spec


  2. Posts : 14,994
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       27 Sep 2015 #2

    Oh yeah, one more thing: I'm also cleaning out IE, specially the IDF's too.

    Click image for larger version. 

Name:	Image 003.png 
Views:	16 
Size:	45.0 KB 
ID:	39655
      My ComputersSystem Spec


  3. Posts : 14,994
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       29 Sep 2015 #3

    OK everyone, it's been 2 days and no more crashesClick image for larger version. 

Name:	Crossing my fingers!!!.gif 
Views:	216 
Size:	3.7 KB 
ID:	40080.
    It seems to have worked. The Internet Explorer Run Time Utility Library(iertutil.dll) was the problem it seems.
    So if IE keeps crashing, and in Reliability History it gives you that .dll, give this solution a shot.
      My ComputersSystem Spec

  4.    14 Dec 2015 #4

    Clarify for a newbie please


    Hi - I seem to have this issue but am not quite as smart as you so am not sure how to apply your fix :-(... could you please provide an idiot's guide / step by step explanation? Thanks a million.

    Cliff S said: View Post
    OK everyone, it's been 2 days and no more crashesClick image for larger version. 

Name:	Crossing my fingers!!!.gif 
Views:	216 
Size:	3.7 KB 
ID:	40080.
    It seems to have worked. The Internet Explorer Run Time Utility Library(iertutil.dll) was the problem it seems.
    So if IE keeps crashing, and in Reliability History it gives you that .dll, give this solution a shot.
      My ComputerSystem Spec


  5. Posts : 3,033
    Windows 10 Pro 64 bit
       14 Dec 2015 #5

    Cliff S said: View Post
    OK everyone, it's been 2 days and no more crashesClick image for larger version. 

Name:	Crossing my fingers!!!.gif 
Views:	216 
Size:	3.7 KB 
ID:	40080.
    It seems to have worked. The Internet Explorer Run Time Utility Library(iertutil.dll) was the problem it seems.
    So if IE keeps crashing, and in Reliability History it gives you that .dll, give this solution a shot.
    Cliff i have been stumped here with a members IE 11 that will not open, but does open in windows safe mode, any clues for this member on what would cause this, tried just about everything, thanks.
    IE 11 does not open
      My ComputerSystem Spec


  6. Posts : 14,994
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       14 Dec 2015 #6

    tiggeroz said: View Post
    Hi - I seem to have this issue but am not quite as smart as you so am not sure how to apply your fix :-(... could you please provide an idiot's guide / step by step explanation? Thanks a million.
    Just run the following in a command prompt:

    fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

    Reboot

    And using Ccleaner, clean everything out under Internet explorer

    reboot
      My ComputersSystem Spec


  7. Posts : 14,994
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       14 Dec 2015 #7

    jds63 said: View Post
    Cliff i have been stumped here with a members IE 11 that will not open, but does open in windows safe mode, any clues for this member on what would cause this, tried just about everything, thanks.
    IE 11 does not open
    I'll take a look when I get home from work this afternoon
      My ComputersSystem Spec


  8. Posts : 3,033
    Windows 10 Pro 64 bit
       15 Dec 2015 #8

    Cliff S said: View Post
    I'll take a look when I get home from work this afternoon
    Thanks Cliff
      My ComputerSystem Spec

  9.    16 Dec 2015 #9

    Thanks a million.

    Cliff S said: View Post
    Just run the following in a command prompt:

    fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

    Reboot

    And using Ccleaner, clean everything out under Internet explorer

    reboot
      My ComputerSystem Spec


  10. Posts : 14,994
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       16 Dec 2015 #10

    tiggeroz said: View Post
    Thanks a million.
    You're welcome. Let me know how it worked, OR, didn't work for you.
      My ComputersSystem Spec


 
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