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  1. Joined : May 2016
    Posts : 29
    Win 10 Pro
       07 Aug 2016 #51

    Cliff just wanted to give you an update...I followed your instructions above and
    so far I have not crashed at you tube or anyplace else. Thanks so much for your
    help and time....much appreciated!
      My System SpecsSystem Spec


  2. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,893
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       07 Aug 2016 #52

    skeetz said: View Post
    Cliff just wanted to give you an update...I followed your instructions above and
    so far I have not crashed at you tube or anyplace else. Thanks so much for your
    help and time....much appreciated!
    I'm glad to hear that it helped(but it is still early to really tell, use it a bit more first), and you are welcome
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 3
    Windows 10 Pro
       30 Aug 2016 #53

    Hello!

    Sorry to resurrect an older topic but a co-worker has been having issues with infrequent IE crashes. I tried a few solutions including resetting the IE settings (which fixed another issue she was having but not the main crashing issue) but nothing has worked thus far.

    Here is a crash log from when she first brought the issue to my attention:

    Application: IEXPLORE.EXE
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 56894394
    Stack:


    Faulting application name: IEXPLORE.EXE, version: 11.0.10240.16603, time stamp: 0x5655348c
    Faulting module name: MSHTML.dll, version: 11.0.10240.16942, time stamp: 0x57491533
    Exception code: 0xc0000005
    Fault offset: 0x00314394
    Faulting process id: 0x5f98
    Faulting application start time: 0x01d1f88d360d4c6d
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\WINDOWS\SYSTEM32\MSHTML.dll
    Report Id: 1116ceac-ab36-49b9-84c9-203157710fe7
    Faulting package full name:
    Faulting package-relative application ID:


    Fault bucket 108237958984, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: IEXPLORE.EXE
    P2: 11.0.10240.16603
    P3: 5655348c
    P4: MSHTML.dll
    P5: 11.0.10240.16942
    P6: 57491533
    P7: c0000005
    P8: 00314394
    P9:
    P10:

    Attached files:
    C:\Users\***\AppData\Local\Temp\WER3B17.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_IEXPLORE.EXE_17e85784a86e0b923bcf1624b22 60fcaac66533_a72d9b69_bf3e7fe0

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 1116ceac-ab36-49b9-84c9-203157710fe7
    Report Status: 0

    Any help towards finding a solution would be greatly appreciated.
    Thank you.
      My System SpecsSystem Spec


  4. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,893
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       30 Aug 2016 #54

    jrobert said: View Post
    Hello!

    Sorry to resurrect an older topic but a co-worker has been having issues with infrequent IE crashes. I tried a few solutions including resetting the IE settings (which fixed another issue she was having but not the main crashing issue) but nothing has worked thus far.



    Fault bucket 108237958984, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: IEXPLORE.EXE
    P2: 11.0.10240.16603
    P3: 5655348c
    P4: MSHTML.dll
    P5: 11.0.10240.16942
    P6: 57491533
    P7: c0000005
    P8: 00314394
    P9:
    P10:


    Any help towards finding a solution would be greatly appreciated.
    Thank you.
    I see she is still on Windows 10 Build 10240(see bold in quote)

    Tell her to update the PPC finally to the Anniversary Update (currently Build 14393.82)

    Here is my MSHTML.dll(Microsoft HTML .dynamic link library)
    Click image for larger version. 

Name:	Image 002.png 
Views:	27 
Size:	16.0 KB 
ID:	98965
    As you can see the .dll also has the Windows build number as it's version number.
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    Posts : 3
    Windows 10 Pro
       30 Aug 2016 #55

    Holy Holly you're right!
    She's still running on the earlier build... I'll be upgrading her to the Anniversary Update after her shift, and I'll keep you posted on whether or not that fixes things.

    Thanks!
      My System SpecsSystem Spec


  6. Joined : Aug 2016
    Posts : 9
    Windows 10 home, version 1607, Build: 14393.105
       30 Aug 2016 #56

    IE 11 Crashing & Black Screen when Booting up


    Cliff S, I seem to have the same problem as jrobert above. The only difference is my IE version 11.0.14393.0 and the mshtml.dll version is 11.0.14393.82

    Let me explain how I think this happened, or at least what caused it:

    When I bought my machine from Best Buy a year ago, It came with Window 10 Version 1511 Build 10586.494. The only browser I had was IE 11 and I was running IE 11 at the time, when the anniversary update started downloading and installing I ended up with all kinds of problems after this. First off it was taken so long with no way to stop it, because it was on a black screen with little dots going around at the bottom of screen, every once in a while my light would light up like it was busy, but then it would stop. This went on for an hour or so, so I finally just went to bed, and let the machine do what it needed to do. The next morning it was still stuck on this same screen which was about 5 hours later, with no way out of it, and the active light was not doing nothing. So I reached up and shut off the power button to shut it down. When it restarted I ended back up on the same screen with no way out, no matter what I did, so unfortunately I had to shut it down again with the power button. I ended up repeating this about 6 more times before it ever started up with windows. ( Really thought I would have to completely set it up, but I didn't.) The info for my computer now told me I was running windows 10, version 1607, Build 14393.51. I did lose several of my programs that I had on here like CCleaner, Kaspersky Internet Security 16 xxx, Family Tree Maker, Legacy Family Tree Maker, and Microsoft Office 2010.

    Well to make a long story short, I reinstalled my Internet Security, Office 2010, and CCleaner. and decided to shut my machine down and restart it again....and guess what I got that same black screen again with the spinning dots, but this time it changed and went to a black screen with the words: Checking Media Presence - Media Present - Start PXE over IPV4 , then it went to the same screen but after Media Present - Start PXE over IPV6, after a while Error - No operating System found. - So AGAIN I shut it down manually and left it off for a few moments and then turned it back on....kept coming into same screen and repeating - I had to shut it down 3 or 4 more times to finally get it to come back into windows. Windows was still windows 10 Version 1607 Build 14393.51 and again I had no CCleaner, No Kaspersky Internet Security, No Office, and no Family Tree makers.

    By this time I was fed up and decided to try and restore back to old version, low and behold - I had no way to do that (Thought I was suppose to have that option) - I had no way to go back to a restore date, because there wasn't any...and I knew there should have been at least one because I had manually saved a restore point the day before. I had no earthly idea what to do, all I knew was I was not going to turn it off again, so I decided to look to see what my options was under troubleshooting and all I had was to ReSet the windows option, or something like that. So I did that, and after it got through, without any problems I decided to a sf/scandisk and have it to fix what ever it needed to. It came up and did fix several things, can't really tell you what all, don't know how to find it again. Anyway after that I didn't seem to have any more problems for a couple of days, I had even gone back and reinstalled all my other programs that I had after searching out for uninstall programs for them first, and ran them before I did installed them again.

    Then the next day I had more windows updates to come through with another windows 10 update along with all the office ones. Anyway I went ahead and let it do what it needed to do, and everything seemed to be fine for about another day or so. Anyway I went ahead and made IE 11 my default browser. Now it has been one day and it seems to crash when I try to do searches on Google. I do not have the toolbar, I just put a link in my favorites bar. Sometimes it will be fine, other times it crashes.

    Still have problems with computer not wanting to start up in windows about every other day...not sure why.

    I would appreciate any of the help you can give me in any of this. I do not have any kind of restore disk for this machine as it did not come with any. Not sure how to get one either, and now I really don't know what I need in order to do any of the recommended things that you recommend.

    I put everything I knew about my machine in my profile when I signed up here. Since I am having multiple issues, not just IE 11, not sure which way to go. If this should be in a different part of this forum, please move if you can.

    This is all starting to make me feel
    Last edited by mccreight53; 30 Aug 2016 at 16:27. Reason: I E Crashed on me and it didn't post all
      My System SpecsSystem Spec


  7. Joined : Mar 2016
    Posts : 15
    Window 10 Home
       30 Aug 2016 #57

    Ouch, too many issues.
    I assume Windows 10 is operating ok and updating as it should. IE11 does not work well in windows 10. I've tried everything, and still it crashes. I suggest you move to Google Chrome. Seamless and a great experience.

    If you insist on trying IE11, then:
    1. Disable Google Toolbar if you're running it, and
    2. Open IE11 by right click RUN AS ADMINISTRATOR.

    I've used IE11 today as Administrator, and no crashes yet. Fingers crossed. Hopeful but ready for the disappointment to follow.

    I also set IE11 to Run as Administrator by default. To do that follow the instructions on the link below.

    Always run a program in administrator mode in Windows 10 - CNET

    Good luck
    Ditch IE11....

    Toronto Cat
      My System SpecsSystem Spec


  8. Joined : Aug 2016
    Posts : 9
    Windows 10 home, version 1607, Build: 14393.105
       30 Aug 2016 #58

    Toronto Cat said: View Post
    Ouch, too many issues.
    I assume Windows 10 is operating ok and updating as it should. IE11 does not work well in windows 10. I've tried everything, and still it crashes. I suggest you move to Google Chrome. Seamless and a great experience.

    If you insist on trying IE11, then:
    1. Disable Google Toolbar if you're running it, and
    2. Open IE11 by right click RUN AS ADMINISTRATOR.

    I've used IE11 today as Administrator, and no crashes yet. Fingers crossed. Hopeful but ready for the disappointment to follow.

    I also set IE11 to Run as Administrator by default. To do that follow the instructions on the link below.

    Always run a program in administrator mode in Windows 10 - CNET

    Good luck
    Ditch IE11....

    Toronto Cat
    Toronto Cat thank you for trying to help, but unfortunately trying to run IE11 as administrator did not work for me. I really think it has something to do with the version of dll that it runs with the version it is. I almost believe that more of my files might be corrupted with the same problem. I just don't think the anniversary update loaded all the way like it should have.

    Thanks again, and I have no toolbars installed. I run the google search off of their page at google.com.
      My System SpecsSystem Spec


  9. Joined : Mar 2016
    Posts : 15
    Window 10 Home
       31 Aug 2016 #59

    Sorry RUN AS ADMIN didn't work for you. If you need to reinstall Windows 10 Anniversary, the link below contains the download for the ISO files that can be mounted to your system for a re-install.

    Official Windows 10 Anniversary Update ISO files now available to download | Windows Central

    You can copy to your HD or a Memory Stick to reinstall. If not sure how to Mount to your system, Google it or contact Microsoft using "Contact Support" from your Start Menu.

    Another thought on IE11 crashing. If you're using Malwarebytes Anti-Exploit (MBAE), that might be causing a problem also. I "Stopped Protection" and it helped, but since I prefer to keep the protection, disabled parts until I found what might be the cause. I have disabled DEP Enforcement rom that software. If you are using MBAE and need help, write back.

    Good Luck
    Toronto Cat
      My System SpecsSystem Spec


  10. Joined : Aug 2016
    Posts : 9
    Windows 10 home, version 1607, Build: 14393.105
       31 Aug 2016 #60

    Thanks again Toronto Cat. I followed the link and let it save on my computer. Tried Burning a DVD but for some reason my burner doesn't seem to be working. Tried 3 different Blank disk. Found out I have quite a few of Generic drivers for different things, so guess it messed those up also. So guess I better try and update all of those, then I will try again.


    Not using Malwarebytes, or any other kind of programs like that. I run Kaspersky Internet Security, and have been on their forum also to see if anyone is having problems like mine.

    Appreciate all the help you have offered, now off to try and find my Video Controller that I am suppose to have instead of the Generic one that Microsoft installed. Noticed there is quite a few of Generic ones.... Seems if it isn't one thing it is another.

    So frustrated by all of this....I wish Microsoft would just leave my computer alone....If it is working...Don't fix.

    Bless you,
    mccreight53
      My System SpecsSystem Spec


 
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