Windows 10: Internet Explorer Crashing Solved

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  1. Posts : 14,889
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       23 Dec 2015 #31

    tiggeroz said: View Post
    Hi Cliff... I reran CCleaner a bit more aggressively (lost lots of settings, etc. but who cares!!), and I might just be being overly optimistic but I've now not had any crashes for two days. Thanks again for all of your assistance. Hope you have a great Christmas and New Year.
    Glad to hear it's staying stable. You will probably get an occasional crash or freeze(I still do) but a constant one every time it's used should be fixed.
    Happy Holidays to you too
      My ComputersSystem Spec

  2.    18 Mar 2016 #32

    Hi Cliff,
    Happy Friday. I just wanted to say thank you for your thread, it's very helpful and saved a lot of my time. IE 11 works like a champ now after ran your command prompt. Once again thank you very much.

    Have a great weekend,

    -Jimmy

    Cliff S said: View Post
    This seems to be happening to quite a few people on Windows 10 it seems. It has started happening to me too lately.
    It happens when, say, I have one tab open to the forums, and I open another to get an image from Bing Images to make a point, or just for fun(those who know me, know what I mean, when I use GIF's), I download the image fine, then either switch tabs back or close the Images tab, then BAM: "IE has stopped working collecting information bla bla bla".

    So I looked at the crash logs in Reliability History, and found out that it's iertutil.dll that seems to be the culprit:
    Attachment 39653

    Normally that could mean either the .dll is corrupted and needs to be replaced, OR, somehow got moved to the wrong place(accidentally drag & dropped while "surfing" File Explorer, happens to me sometimes), and needs to be moved back.

    So I tried going into File Explorer and and searching the Windows folder. After about 8 minutes it was still searching(Hello! I have a Samsung 850 Pro I expect a little more speed !!!) . So I opened up UltraSearch, pasted "iertutil.dll" in and immediately got this:
    Attachment 39654

    as you can see, the path(s) are correct, but I see there are a few WinSxS files also. There could be a possible corruption there, is what I'm hoping.

    What I'm going to try, is, cleaning out the Side by Side folder so well as I can using Disk Cleanup and the Extreme version of SFC-DISM:

    fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

    When I finish, I'll wait a couple of days and update this post, to as if it worked or not.

    This crash is just nervey(is that a word?) and not really that bad, but should not be happening. Plus, I LIKE PUZZELS!
    So stay tuned....
      My ComputerSystem Spec


  3. Posts : 14,889
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       18 Mar 2016 #33

    Lexdeoh2016 said: View Post
    Hi Cliff,
    Happy Friday. I just wanted to say thank you for your thread, it's very helpful and saved a lot of my time. IE 11 works like a champ now after ran your command prompt. Once again thank you very much.

    Have a great weekend,

    -Jimmy
    You're welcome Jimmy.
    I'm glad it helped someone
    You're welcome
      My ComputersSystem Spec

  4.    06 May 2016 #34

    Greetings from Holly Jerusalem
    Lately I started to get this problem after update build 14332
    Now I am trying your method hoping that will solve the issue
    Thanks in advance
      My ComputerSystem Spec


  5. Posts : 14,889
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       06 May 2016 #35

    aksalaymeh said: View Post
    Greetings from Holly Jerusalem
    Lately I started to get this problem after update build 14332
    Now I am trying your method hoping that will solve the issue
    Thanks in advance
    You're welcome in advanced
    Hopefully it works for you too.
      My ComputersSystem Spec

  6.    11 May 2016 #36

    Greetings from Holly Jerusalem
    It didn't work,any more ideas
      My ComputerSystem Spec


  7. Posts : 14,889
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       11 May 2016 #37

    aksalaymeh said: View Post
    Greetings from Holly Jerusalem
    It didn't work,any more ideas
    Did the command execute without finding any errors?
    If yes, did you reboot and try running it again.
    If it gives you errors again, please post a screenshot.
    Screenshot - Take in Windows 10 - Windows 10 Forums
    Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums
      My ComputersSystem Spec

  8.    17 Jun 2016 #38

    IE11 Crashes in windows 10


    Cliff S said: View Post
    This seems to be happening to quite a few people on Windows 10 it seems. It has started happening to me too lately.
    It happens when, say, I have one tab open to the forums, and I open another to get an image from Bing Images to make a point, or just for fun(those who know me, know what I mean, when I use GIF's), I download the image fine, then either switch tabs back or close the Images tab, then BAM: "IE has stopped working collecting information bla bla bla".

    So I looked at the crash logs in Reliability History, and found out that it's iertutil.dll that seems to be the culprit:
    Attachment 39653

    Normally that could mean either the .dll is corrupted and needs to be replaced, OR, somehow got moved to the wrong place(accidentally drag & dropped while "surfing" File Explorer, happens to me sometimes), and needs to be moved back.

    So I tried going into File Explorer and and searching the Windows folder. After about 8 minutes it was still searching(Hello! I have a Samsung 850 Pro I expect a little more speed !!!) . So I opened up UltraSearch, pasted "iertutil.dll" in and immediately got this:
    Attachment 39654

    as you can see, the path(s) are correct, but I see there are a few WinSxS files also. There could be a possible corruption there, is what I'm hoping.

    What I'm going to try, is, cleaning out the Side by Side folder so well as I can using Disk Cleanup and the Extreme version of SFC-DISM:

    fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

    When I finish, I'll wait a couple of days and update this post, to as if it worked or not.

    This crash is just nervey(is that a word?) and not really that bad, but should not be happening. Plus, I LIKE PUZZELS!
    So stay tuned....
    Thank you Cliff:

    1. Checked Reliability History, and found a .dll fault, but a different .dll then the one you found. Nonetheless
    2. copied and pasted the bolded portion above into a Command Prompt "Run as Administrator".

    Only been an hour, but no crashes yet. Before it was impossible to use IE11 because it would crash on virtually every search result. Fingers crossed....

    Thx...will let you know if problem returns..
      My ComputerSystem Spec


  9. Posts : 14,889
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
    Thread Starter
       17 Jun 2016 #39

    Toronto Cat said: View Post
    Thank you Cliff:

    1. Checked Reliability History, and found a .dll fault, but a different .dll then the one you found. Nonetheless
    2. copied and pasted the bolded portion above into a Command Prompt "Run as Administrator".

    Only been an hour, but no crashes yet. Before it was impossible to use IE11 because it would crash on virtually every search result. Fingers crossed....

    Thx...will let you know if problem returns..
    Thank you for posting @Toronto Cat.
    It let's me know if it works for others or not.
      My ComputersSystem Spec

  10.    05 Aug 2016 #40

    Hi Cliff,

    Just wanted to report back that I ran the script and used ccleaner to clear IE and
    went to you tube tried one of my music videos and crashed again

    Event Error

    Faulting application name: iexplore.exe, version: 11.0.10586.494, time stamp: 0x5775e793

    Faulting module name: MSVCR90.dll, version: 9.0.30729.9177, time stamp: 0x5615f352

    Exception code: 0xc0000005

    Fault offset: 0x0000000000019353

    Faulting process id: 0xd54

    Faulting application start time: 0x01d1ef534c08a3b6

    Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

    Faulting module path: C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_08e695a3a83b6ce3\MSV CR90.dll

    Report Id: 02919bc2-89ff-4616-ad39-888b346f8369

    Faulting package full name:



    Still searching for a fix....thanks for your time
      My ComputerSystem Spec


 
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