Internet Explorer Crashing

Hi Cliff,
Happy Friday. I just wanted to say thank you for your thread, it's very helpful and saved a lot of my time. IE 11 works like a champ now after ran your command prompt. Once again thank you very much.

Have a great weekend,

-Jimmy

Cliff S said:

This seems to be happening to quite a few people on Windows 10 it seems. It has started happening to me too lately.
It happens when, say, I have one tab open to the forums, and I open another to get an image from Bing Images to make a point, or just for fun(those who know me, know what I mean, when I use GIF's), I download the image fine, then either switch tabs back or close the Images tab, then BAM: "IE has stopped working collecting information bla bla bla".

So I looked at the crash logs in Reliability History, and found out that it's iertutil.dll that seems to be the culprit:
Attachment 39653

Normally that could mean either the .dll is corrupted and needs to be replaced, OR, somehow got moved to the wrong place(accidentally drag & dropped while "surfing" File Explorer, happens to me sometimes), and needs to be moved back.

So I tried going into File Explorer and and searching the Windows folder. After about 8 minutes it was still searching(Hello! I have a Samsung 850 Pro I expect a little more speed !!!) . So I opened up UltraSearch, pasted "iertutil.dll" in and immediately got this:
Attachment 39654
as you can see, the path(s) are correct, but I see there are a few WinSxS files also. There could be a possible corruption there, is what I'm hoping.

What I'm going to try, is, cleaning out the Side by Side folder so well as I can using Disk Cleanup and the Extreme version of SFC-DISM:

fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

When I finish, I'll wait a couple of days and update this post, to as if it worked or not.

This crash is just nervey(is that a word?) and not really that bad, but should not be happening. Plus, I LIKE PUZZELS!
So stay tuned....

Greetings from Holly Jerusalem
Lately I started to get this problem after update build 14332
Now I am trying your method hoping that will solve the issue
Thanks in advance

Greetings from Holly Jerusalem
It didn't work,any more ideas

Cliff S said:

This seems to be happening to quite a few people on Windows 10 it seems. It has started happening to me too lately.
It happens when, say, I have one tab open to the forums, and I open another to get an image from Bing Images to make a point, or just for fun(those who know me, know what I mean, when I use GIF's), I download the image fine, then either switch tabs back or close the Images tab, then BAM: "IE has stopped working collecting information bla bla bla".

So I looked at the crash logs in Reliability History, and found out that it's iertutil.dll that seems to be the culprit:
Attachment 39653

Normally that could mean either the .dll is corrupted and needs to be replaced, OR, somehow got moved to the wrong place(accidentally drag & dropped while "surfing" File Explorer, happens to me sometimes), and needs to be moved back.

So I tried going into File Explorer and and searching the Windows folder. After about 8 minutes it was still searching(Hello! I have a Samsung 850 Pro I expect a little more speed !!!) . So I opened up UltraSearch, pasted "iertutil.dll" in and immediately got this:
Attachment 39654
as you can see, the path(s) are correct, but I see there are a few WinSxS files also. There could be a possible corruption there, is what I'm hoping.

What I'm going to try, is, cleaning out the Side by Side folder so well as I can using Disk Cleanup and the Extreme version of SFC-DISM:

fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

When I finish, I'll wait a couple of days and update this post, to as if it worked or not.

This crash is just nervey(is that a word?) and not really that bad, but should not be happening. Plus, I LIKE PUZZELS!
So stay tuned....

Thank you Cliff:

1. Checked Reliability History, and found a .dll fault, but a different .dll then the one you found. Nonetheless
2. copied and pasted the bolded portion above into a Command Prompt "Run as Administrator".

Only been an hour, but no crashes yet. Before it was impossible to use IE11 because it would crash on virtually every search result. Fingers crossed....

Thx...will let you know if problem returns..

Hi Cliff,

Just wanted to report back that I ran the script and used ccleaner to clear IE and
went to you tube tried one of my music videos and crashed again

Event Error

Faulting application name: iexplore.exe, version: 11.0.10586.494, time stamp: 0x5775e793

Faulting module name: MSVCR90.dll, version: 9.0.30729.9177, time stamp: 0x5615f352

Exception code: 0xc0000005

Fault offset: 0x0000000000019353

Faulting process id: 0xd54

Faulting application start time: 0x01d1ef534c08a3b6

Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

Faulting module path: C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_08e695a3a83b6ce3\MSV CR90.dll

Report Id: 02919bc2-89ff-4616-ad39-888b346f8369

Faulting package full name:



Still searching for a fix....thanks for your time