Windows 10: Internet Explorer Crashing Solved

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  1.    17 Dec 2015 #11

    Well, I ran the script, etc. yesterday and today it seems to NOT be crashing - thanks so much for the advice. I'll keep an eye on it and get back to you if the problem recurs.
      My ComputerSystem Spec


  2. Posts : 16,504
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
    Thread Starter
       17 Dec 2015 #12

    tiggeroz said: View Post
    Well, I ran the script, etc. yesterday and today it seems to NOT be crashing - thanks so much for the advice. I'll keep an eye on it and get back to you if the problem recurs.
    Ok thanks for getting back, glad to hear it was an "easy" fix.
      My ComputersSystem Spec

  3.    18 Dec 2015 #13

    Bugger - seems to have stated crashing again.. .might be a different problem... in MSHTML.dll here's the Problem Details. Thanks in advance for any help you can offer.

    Source
    Internet Explorer

    Summary
    Stopped working

    Date
    19/12/2015 7:52 AM
    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files\Internet Explorer\iexplore.exe

    Problem signature


    Problem Event Name: APPCRASH

    Application Name: iexplore.exe

    Application Version: 11.0.10240.16603

    Application Timestamp: 5655348c

    Fault Module Name: MSHTML.dll

    Fault Module Version: 11.0.10240.16603

    Fault Module Timestamp: 565537a8

    Exception Code: c0000005

    Exception Offset: 00efc5f2

    OS Version: 10.0.10240.2.0.0.256.48

    Locale ID: 2057

    Additional Information 1: 6821

    Additional Information 2: 6821dd92735af45f9ea7f0533a38d56c

    Additional Information 3: fe1f

    Additional Information 4: fe1f06ef19f03624f286eabdc31d0b00



    Extra information about the problem


    Bucket ID: a1255c5fd557da91d01646392ff1b768 (107789062555)


      My ComputerSystem Spec


  4. Posts : 16,504
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
    Thread Starter
       18 Dec 2015 #14

    @tiggeroz here is a copy of my mshtml.dll that is working(choose MSHTML.DLL tab:

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.(unlinked now as purpose was served)


    1. Download it
    2. right click, open properties
    3. tick unblock-ok-save
    4. then navigate to your dll in system32, take ownership, and change the name to mshtml.old
    5. move my copy of the .dll to system32
    6. see if this helps, if yes you can delete mshtml.old, if not delete mine, and change .old to .dll


    When you're done let me know please, so I can delete it from OneDrive to save space
    Last edited by Cliff S; 18 Dec 2015 at 23:49.
      My ComputersSystem Spec

  5.    18 Dec 2015 #15

    Not looking good - I followed your instructions with the exception to the reference to "unblock" as I could not see that as an option anywhere. After renaming the original file and moving your one in, it proved impossible to open IE at all. Deleting your file and renaming the old one back again and it works OK but presumably still with the crash issue.
      My ComputerSystem Spec


  6. Posts : 16,504
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
    Thread Starter
       18 Dec 2015 #16

    For taking ownership(not necessary now, as you were able to change .dll to .old without it) click the link in my last post with the words "take ownership".
    I really don't know what else to try except opening an admin command prompt and running:

    Dism.exe /online /Cleanup-Image /StartComponentCleanup&sfc/scannow&Dism /Online /Cleanup-Image /RestoreHealth&sfc/scannow&pause
      My ComputersSystem Spec

  7.    19 Dec 2015 #17

    OK - I did that and it found no violations! Looks like I'm buggered I'm afraid. Thanks for your advice anyway.
      My ComputerSystem Spec


  8. Posts : 16,504
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
    Thread Starter
       19 Dec 2015 #18

    tiggeroz said: View Post
    OK - I did that and it found no violations! Looks like I'm buggered I'm afraid. Thanks for your advice anyway.
    I have found that IE isn't working as well on Win10 since the last couple of rounds of cumulative updates.
    I've been using Edge more & more anyhow, but there are just some sites where I prefer my beloved IE still
    I'm starting to wonder if it has to do with some of the shared libraries. Yes Edge is "supposed" to be WinRT, but it still uses some system32 .dll's. So maybe there is a conflict somewhere, it wouldn't be the first time, and it would actually make sense.
      My ComputersSystem Spec

  9.    19 Dec 2015 #19

    Regrettably that sounds right. Well done Microsoft - another winner . You never know, they might sort it out someday. Mind you, I'm only 50 so I probably won't live that long. Thanks again.
      My ComputerSystem Spec


  10. Posts : 16,504
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
    Thread Starter
       19 Dec 2015 #20

    tiggeroz said: View Post
    Mind you, I'm only 50 so I probably won't live that long. Thanks again.
    That makes 2 of us, you're welcome.
      My ComputersSystem Spec


 
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